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Person using a wheelchair smiling with arms outstretchedA major role of the Massachusetts Office on Disability (MOD) is to serve as the Americans with Disabilities Act (ADA) Coordinator for the Executive Branch of state government.

MOD provides information, technical assistance, training, and advocacy. MOD does not provide disability benefits or emergency services.  MOD answers questions regarding disability rights, access & resources.

Due to recent changes, MOD no longer has the ability to provide walk-in meetings with members of the public. Most of the services MOD offers can be provided over the phone or through email.

If you visit MOD’s office and do not have an appointment with a staff member, you will be asked to complete a brief form with your contact information and a staff member will follow up with you shortly. A staff member will help you fill out the form if you need assistance. MOD reviews inquiries and requests for assistance and follows up with each individual in a timely manner in the order in which requests are received.

The best way to reach MOD is by calling 1-800-322-2020 or through our online email form: www.mass.gov/mod/ContactUs .

If you contact MOD by phone, you will notice a new automated phone system which is available during normal business hours (9am-5pm). Voice prompts will ensure that you reach the appropriate department or staff member.

  • If you are calling with a disability-related question, press 3 upon hearing the voice prompt.
  • Next, press 1 for questions about disability rights (such as rights under the Americans with Disabilities Act (ADA) and Fair Housing Act), reasonable accommodations, and disability resources and benefits;
  • and 3 for questions about architectural access (i.e. building codes and standards for physical access in buildings and facilities, municipal Commissions on Disabilities, and Personal Emergency Preparedness trainings. For both options, you will be instructed to leave a voicemail. Our voicemail system is monitored throughout the day and you will receive a call back in the order in which your message was received.

Additionally, you may find the answers to many questions by visiting our website, www.mass.gov/mod.

We appreciate your patience and understanding as we work to streamline our services. We are committed to maintaining the quality of our service to the public.


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