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With the steady rise in today’s technology we are starting to see kiosks at our airports, restaurants, banks, and places where employee-customer interaction was, at one time, the only means of communication. Although kiosks can often help to save time, money, and even decrease wait times at establishments, these kiosks have an obligation under the Americans with Disabilities Act (ADA) to be accessible by all individuals with disabilities.

There are various factors to consider when discussing the accessibility design of kiosks such as front and side reach limits, obstructions, operable parts, protrusion limits, and floor space requirements. Each component is crucial during the design stages.

The accessibility standards and laws are constantly evolving, and updates are being built and added to kiosks frequently. Some current accessibility feature updates include not only the physical requirements of these kiosks but also the interface elements. Some of these interface elements include instructional videos that provide American Sign Language, screen reading software and Braille instruction, text magnification, and closed-functionality features that allow ease of use for  individuals with physical disabilities.

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