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Walk-in counters for tax and child support assistance, and kiosks for tax assistance, are temporarily closed in response to COVID-19. As Governor Baker has repeatedly expressed, the health and safety of the Commonwealth’s residents are top priorities during this challenging time.

DOR is also taking all necessary precautions as we continue to conduct business and support our customers. In light of COVID-19, DOR has extended the state income tax filing deadline to July 15, 2020, which is in line with the IRS. The July 15, 2020 due date applies to the following tax income types:

The tax filing deadline also extends to personal income taxpayers who have income tax due with a partnership composite return and an April 15, 2020 due date.

Additionally, the new deadline applies to April 2020 tax installment payments by a personal income taxpayer with respect to income that has been deemed repatriated. DOR’s COVID-19 page is regularly updated and covers a wide range of information, including:

  • Individual income and corporate excise tax relief
  • Compliance and penalty relief
  • Updated information on child support and local services
  • Contact information for DOR.

Additional information is available through DOR’s website, including learning about free online and other filing options, checking the status of your refund, tax self-help, and staying on top of breaking tax news on DOR’s social media platforms.

For registration, making payments or submitting documents in response to a notice, MassTaxConnect is available 24/7. In addition, there are informational FAQs and video tutorials available through MassTaxConnect. All MassTaxConnect videos can also be found on our YouTube Channel.

DOR continues to accept returns both electronically and filed on paper.  However, DOR highly recommends electronic filing of returns and electronic payments. Returns filed on paper require additional time to process and therefore add to the time for a refund to be issued. Filing electronically continues to be the most efficient filing method. Check out our Filing Options  page for free e-file options, including free online filing of fillable income tax forms. You can ensure that returns, payments and refunds are received if you elect to submit them or receive them by electronic means.

DOR recognizes that our customers may need assistance with various tax obligations due to the impact of COVID-19. We are here to help during this public health emergency and taxpayers have several ways of contacting the Department, including calling customer service at 617-887-6367 or 800-392-6089, 9:00 a.m. – 4:00 p.m., Monday through Friday.

We strongly urge you to get important updates from DOR as they happen. Just sign up with your email. We will continue to communicate information on the DOR website and through our social media channels, including a recent blog about stimulus check scams.

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