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We are committed to continuing to provide services to you during this difficult time. There is lots of information on our website, but here are some of the things our customers want to know right now.

 Are your offices open?  For your safety and for the safety of our staff, our child support offices are temporarily closed to the public, but our staff are still available to assist you by email or on the phone.

How can I get information about my child support case?

  1. Call our Customer Service Bureau at 1-800-332-2733.
  2. Go to our website at www.mass.gov/cse and click on “Login to your Case Manager account.”  Please remember to update any change to your email address and phone number(s) to help us reach you quicker.
  3. Call our Interactive Voice Response Phone System at 1-800-332-2733 to get automated information that is available 24/7.
  4. Email us general questions by going to www.mass.gov/cse and clicking on the “Email Us” link in the Contact Us section or logging in to your Case Manager account to email us securely with questions about your case.

Will I still get my child support payments?  Yes. Child support payments are still being processed. There may be some delay if you are still receiving paper checks by mail.  We recommend that you sign up for direct deposit or a debit card whenever possible. You can do this by calling our Customer Service Bureau or online in the Case Manager.

What if my financial situation changed and I am unable to afford my child support?  Contact us by phone or email and we will work together with you to find the best solution for your situation.

What if I had a court hearing scheduled?  If  DOR scheduled your case for a court hearing, it will be rescheduled. We are working with the Probate and Family Court to develop a plan for cases that have to be rescheduled.

How can I apply for services?  Go to our website for information on how to apply online or by mail.   

How can I make a payment online? Go to our website for information on how to make payments by mail, online or over the phone.

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