DOR has updated our Filing Zone webpage with new resources, tips and information to help you get through the tax season now that you’ve filed your income tax return. Our newest features include helping you understand common tax notices and bills you might find in your mailbox, guidance on what to do if your refund check isn’t what you thought it would be and where you may have made an error on your return. We’ve also developed online enhancements so more taxpayers can correct previously filed returns, dispute a tax bill/penalty or explore payment options all on our website service “WebFile for Income.” Filing online instead of by paper means you get your requests processed that much quicker.
Check out our filing season benchmark feature which includes averages on how long it may take to process your return or talk with one of our customer service reps in the call center. Our helpful resources and frequent updates on the FilingZone are designed as a one-stop shopping page for any issue or question you may have now that we’ve entered the second phase of the tax filing season.
Mission Accomplished posted on Sep 15
They are two dogs with a very unique trick. Meet Fillmore and Max, a canine pair trained specifically to sniff out tobacco. The Massachusetts Department of Revenue recently teamed up with Altria representatives and their tobacco sniffing dogs for a two-day tobacco drive in an …Continue Reading Mission Accomplished
It’s All About Plain Talk posted on Aug 13
Commissioner Amy Pitter wants to be sure that the information going out of DOR to taxpayers is clear and concise. If you received a bill, form or notice from the Department of Revenue and are having trouble understanding what actions you need to take, tell …Continue Reading It’s All About Plain Talk
Take a survey — Your feedback impacts how DOR does business posted on Aug 4
The Department of Revenue wants to hear from taxpayers and anyone who is advocating for taxpayers! DOR has just unveiled its new “How Are We Doing?” survey page, and we’d like you to report in on your customer service experience. This page was created to …Continue Reading Take a survey — Your feedback impacts how DOR does business