DOR Commissioner Amy Pitter wrote today that she is committed to improving the settlement and appeals processes currently in place.
Her comments were posted on the DOR 360 section of DOR's web site. "I am committed to resolving tax disputes as efficiently and as early as possible, and to that end the Department is reviewing some of the best practices from the IRS and elsewhere to improve the appeals process.
"In particular, we are considering a 'fast track settlement' process, which is a pre-assessment process where a trained appeals officer acts as a mediator between the tax auditors and the taxpayer."
Pitter noted that DOR is already authorized to resolve tax disputes prior to assessment or litigation, an authority which permits the Commissioner to accept less than the full amount of a contested liability based on the best interests of the Commonwealth and the potential hazards of litigation.
"The Office of Appeals, an independent office with DOR that reports directly to the Commissioner, settles tax disputes and conduct conferences. The settlement and conference processes are functionally combined at the Office of Appeals to afford a taxpayer a single integrated forum to resolve disputes and an outstanding opportunity for settlement in an informal arena without time-consuming and expensive proceedings," Pitter wrote.
The Commissioner requested comments or suggestions be sent to Steve Dukeman, the director of DOR's Office of Advocacy, Training and Communications at email@example.com.
Class in Session at DOR University posted on Jan 20
Looking to educate yourself this tax season? Want to learn more about tax options, or DOR-related issues? All this can be achieved at DOR University, the Department of Revenue’s free online e-learning module. DOR University, created to offer free tax education to the public and …Continue Reading Class in Session at DOR University
Multi-agency investigation in two states leads to charges posted on Nov 19
Earlier this year, the Massachusetts Illegal Tobacco Commission, chaired by DOR Commissioner Amy Pitter, released a report on the illicit tobacco trade which recommends that teaming up with federal, state and local law enforcement can be a successful model for combatting such criminal activity. And …Continue Reading Multi-agency investigation in two states leads to charges
Top priority: protecting the taxpayer and the Commonwealth’s revenue posted on Oct 8
With identity theft on the rise, the Massachusetts Department of Revenue is taking new steps to combat the problem and protect taxpayers. In some cases, this means asking taxpayers to take a quiz before getting their state refund check. DOR is teaming up with LexisNexis …Continue Reading Top priority: protecting the taxpayer and the Commonwealth’s revenue