As part of Commissioner Pitter’s DOR360 initiative, the department formed the DOR Advisory Council last year to provide advice and input on agency activities and policies.
After an initial introductory meeting, the Council is ready to begin tackling its important issues; the Commissioner has asked the Council to provide input on three areas:
- Audit Practices and Dispute Resolution – including audit standards, the audit process and the appeals process.
- Communications and Customer Service– including customer satisfaction monitoring, leveraging partnerships for better outreach and education, content management, information mapping and the best channel strategy.
- Innovation, Transparency and Change– to answer questions including: What do stakeholders want to see? What is the right level and format for consultation on guidance and technical and administrative changes?
Council members, together with DOR staff, will be engaging in discussions and dive into these issues to ferret out the right questions and arrive at some recommendations. The Council subgroups will be meeting over the next couple of weeks and will report on their progress at the second Advisory Council meeting on May 2 where the discussions will be opened up to the entire Council for discussion.
Stay tuned for Council meeting results!
DOR’s Participation in the Family Court Workshops posted on Apr 22
Once a month, the Department of Revenue’s Child Support Enforcement (CSE) lawyers and staff volunteer to be a part of the Family Court Workshops for Mothers and Fathers at the Suffolk County Probate & Family Court in Boston. The workshops, a joint venture between community …Continue Reading DOR’s Participation in the Family Court Workshops
DOR Ruling Favorable in First Circuit Judgment posted on Mar 17
The United States Court of Appeals for the First Circuit issued judgments in the Department of Revenue’s (DOR) favor last month, finding that taxpayers in Bankruptcy proceedings cannot discharge late filed tax returns. The court consolidated two similar cases brought before them involving a total …Continue Reading DOR Ruling Favorable in First Circuit Judgment
Five Reasons to E-File with DOR’s WebFile for Income posted on Feb 24
With Tax season well under way; DOR would like to help you make the decision to E-File with WebFile for Income this year. We know, “I’m not computer savvy” or “What about the safety of my information” has been said many times before, but we’d …Continue Reading Five Reasons to E-File with DOR’s WebFile for Income