As part of Commissioner Pitter’s DOR360 initiative, the department formed the DOR Advisory Council last year to provide advice and input on agency activities and policies.
After an initial introductory meeting, the Council is ready to begin tackling its important issues; the Commissioner has asked the Council to provide input on three areas:
- Audit Practices and Dispute Resolution – including audit standards, the audit process and the appeals process.
- Communications and Customer Service– including customer satisfaction monitoring, leveraging partnerships for better outreach and education, content management, information mapping and the best channel strategy.
- Innovation, Transparency and Change– to answer questions including: What do stakeholders want to see? What is the right level and format for consultation on guidance and technical and administrative changes?
Council members, together with DOR staff, will be engaging in discussions and dive into these issues to ferret out the right questions and arrive at some recommendations. The Council subgroups will be meeting over the next couple of weeks and will report on their progress at the second Advisory Council meeting on May 2 where the discussions will be opened up to the entire Council for discussion.
Stay tuned for Council meeting results!
VIDEO: Introducing MassTaxConnect! posted on Aug 24
Take a look at our newest video introducing you to MassTaxConnect, our new, modernized online tax system. Hear from Commissioner Mark Nunnelly and several DOR employees about what to expect come November 30th when we launch MassTaxConnect for business taxpayers, practitioners, and professionals. Get an …Continue Reading VIDEO: Introducing MassTaxConnect!
What’s New with MassTaxConnect? posted on Aug 13
MassTaxConnect for Massachusetts Business Taxpayers Available November 30, 2015! Things are about to get easier and faster for Massachusetts business taxpayers. MassTaxConnect will replace WebFile for Business later this year and will feature the best of what WFB offers plus state-of-the-art enhancements to make tax …Continue Reading What’s New with MassTaxConnect?
F.A.Q. Everything you Need to Know about the Sales Tax Holiday posted on Aug 10
Last week the state legislature passed and Governor Charlie Baker signed into law the Sales Tax Holiday that will officially suspend the state’s 6.25% sales tax for the upcoming weekend of August 15th and 16th. State policymakers have passed an annual summer’s sales tax holiday …Continue Reading F.A.Q. Everything you Need to Know about the Sales Tax Holiday