As part of Commissioner Pitter’s DOR360 initiative, the department formed the DOR Advisory Council last year to provide advice and input on agency activities and policies.
After an initial introductory meeting, the Council is ready to begin tackling its important issues; the Commissioner has asked the Council to provide input on three areas:
- Audit Practices and Dispute Resolution – including audit standards, the audit process and the appeals process.
- Communications and Customer Service– including customer satisfaction monitoring, leveraging partnerships for better outreach and education, content management, information mapping and the best channel strategy.
- Innovation, Transparency and Change– to answer questions including: What do stakeholders want to see? What is the right level and format for consultation on guidance and technical and administrative changes?
Council members, together with DOR staff, will be engaging in discussions and dive into these issues to ferret out the right questions and arrive at some recommendations. The Council subgroups will be meeting over the next couple of weeks and will report on their progress at the second Advisory Council meeting on May 2 where the discussions will be opened up to the entire Council for discussion.
Stay tuned for Council meeting results!
Job Fair Ahead — Mark Your Calendar! posted on Sep 24
FYI– We’re holding a DOR Career Fair Oct. 7th from 6-8:30pm. 100 Cambridge St, Boston. More info to come!
Mission Accomplished posted on Sep 15
They are two dogs with a very unique trick. Meet Fillmore and Max, a canine pair trained specifically to sniff out tobacco. The Massachusetts Department of Revenue recently teamed up with Altria representatives and their tobacco sniffing dogs for a two-day tobacco drive in an …Continue Reading Mission Accomplished
It’s All About Plain Talk posted on Aug 13
Commissioner Amy Pitter wants to be sure that the information going out of DOR to taxpayers is clear and concise. If you received a bill, form or notice from the Department of Revenue and are having trouble understanding what actions you need to take, tell …Continue Reading It’s All About Plain Talk