DOR has posted its 2013-2015 Strategic Plan. This plan outlines a comprehensive set of goals and actions which will serve as a roadmap to success for the agency.
The Strategic Plan describes how DOR will support the Executive Office of Administration and Finance’s (A&F) Better Performance goal by taking a proactive approach to improve performance, effectiveness and efficiency across the agency, developing and actively measuring standards of quality for core processes, and actively working to improve the skills, processes and technologies to better support the core functions of the agency. The plan also describes how DOR supports A&F’s Better Government goal by creating a customer-focused culture and processes that will support communication, collaboration and co-design with a broad range of stakeholders.
The plan is an important part of DOR’s operational foundation and provides a blueprint by which its divisions can measure and report on their success.
Please take a look at our plan — we trust that you will find it to be comprehensive, informative and useful.
Note: if you require an accessible version of the plan, please see the DOR homepage.
Class in Session at DOR University posted on Jan 20
Looking to educate yourself this tax season? Want to learn more about tax options, or DOR-related issues? All this can be achieved at DOR University, the Department of Revenue’s free online e-learning module. DOR University, created to offer free tax education to the public and …Continue Reading Class in Session at DOR University
Multi-agency investigation in two states leads to charges posted on Nov 19
Earlier this year, the Massachusetts Illegal Tobacco Commission, chaired by DOR Commissioner Amy Pitter, released a report on the illicit tobacco trade which recommends that teaming up with federal, state and local law enforcement can be a successful model for combatting such criminal activity. And …Continue Reading Multi-agency investigation in two states leads to charges
Top priority: protecting the taxpayer and the Commonwealth’s revenue posted on Oct 8
With identity theft on the rise, the Massachusetts Department of Revenue is taking new steps to combat the problem and protect taxpayers. In some cases, this means asking taxpayers to take a quiz before getting their state refund check. DOR is teaming up with LexisNexis …Continue Reading Top priority: protecting the taxpayer and the Commonwealth’s revenue