DOR has posted its 2013-2015 Strategic Plan. This plan outlines a comprehensive set of goals and actions which will serve as a roadmap to success for the agency.
The Strategic Plan describes how DOR will support the Executive Office of Administration and Finance’s (A&F) Better Performance goal by taking a proactive approach to improve performance, effectiveness and efficiency across the agency, developing and actively measuring standards of quality for core processes, and actively working to improve the skills, processes and technologies to better support the core functions of the agency. The plan also describes how DOR supports A&F’s Better Government goal by creating a customer-focused culture and processes that will support communication, collaboration and co-design with a broad range of stakeholders.
The plan is an important part of DOR’s operational foundation and provides a blueprint by which its divisions can measure and report on their success.
Please take a look at our plan — we trust that you will find it to be comprehensive, informative and useful.
Note: if you require an accessible version of the plan, please see the DOR homepage.
Prep Early for Next Tax Season posted on May 20
Filing season is finally over and we know the last thing on your mind is next tax season. But did you know that if given more prep time, you could be saving yourself lots of stress and time? Start planning for next tax season now …Continue Reading Prep Early for Next Tax Season
DOR’s Participation in the Family Court Workshops posted on Apr 22
Once a month, the Department of Revenue’s Child Support Enforcement (CSE) lawyers and staff volunteer to be a part of the Family Court Workshops for Mothers and Fathers at the Suffolk County Probate & Family Court in Boston. The workshops, a joint venture between community …Continue Reading DOR’s Participation in the Family Court Workshops
DOR Ruling Favorable in First Circuit Judgment posted on Mar 17
The United States Court of Appeals for the First Circuit issued judgments in the Department of Revenue’s (DOR) favor last month, finding that taxpayers in Bankruptcy proceedings cannot discharge late filed tax returns. The court consolidated two similar cases brought before them involving a total …Continue Reading DOR Ruling Favorable in First Circuit Judgment