DOR has posted its 2013-2015 Strategic Plan. This plan outlines a comprehensive set of goals and actions which will serve as a roadmap to success for the agency.
The Strategic Plan describes how DOR will support the Executive Office of Administration and Finance’s (A&F) Better Performance goal by taking a proactive approach to improve performance, effectiveness and efficiency across the agency, developing and actively measuring standards of quality for core processes, and actively working to improve the skills, processes and technologies to better support the core functions of the agency. The plan also describes how DOR supports A&F’s Better Government goal by creating a customer-focused culture and processes that will support communication, collaboration and co-design with a broad range of stakeholders.
The plan is an important part of DOR’s operational foundation and provides a blueprint by which its divisions can measure and report on their success.
Please take a look at our plan — we trust that you will find it to be comprehensive, informative and useful.
Note: if you require an accessible version of the plan, please see the DOR homepage.
Take a look under the hood: MassTaxConnect, DOR’s newest e-filing system posted on Sep 17
As you’ve probably heard, DOR has a new electronic filing system—MassTaxConnect—coming to business taxpayers November 30th, 2015. We’ve blogged about MassTaxConnect before, including about the top 10 benefits business taxpayers can expect from the system as well as “What’s New” with the system compared to …Continue Reading Take a look under the hood: MassTaxConnect, DOR’s newest e-filing system
Child Support Enforcement mentioned in national publication posted on Sep 4
Erica Gaynor, Workflow Implementation Manager with the Child Support Enforcement (CSE) Division was published in the August edition of the U.S. Dept. of Health and Human Services’ Administration for Children and Families’ newsletter “The Child Support Report”. Gaynor and CSE’s work with predictive analytics is garnering national …Continue Reading Child Support Enforcement mentioned in national publication
Courage at Work posted on Sep 1
“I was amazed that Mark and so many senior staffers took time out of their busy and hectic schedules to be supportive of me and the ALS cause,” she said. “It proves that no matter how challenging work is, there’s always time to show a little love.”