DOR has posted its 2013-2015 Strategic Plan. This plan outlines a comprehensive set of goals and actions which will serve as a roadmap to success for the agency.
The Strategic Plan describes how DOR will support the Executive Office of Administration and Finance’s (A&F) Better Performance goal by taking a proactive approach to improve performance, effectiveness and efficiency across the agency, developing and actively measuring standards of quality for core processes, and actively working to improve the skills, processes and technologies to better support the core functions of the agency. The plan also describes how DOR supports A&F’s Better Government goal by creating a customer-focused culture and processes that will support communication, collaboration and co-design with a broad range of stakeholders.
The plan is an important part of DOR’s operational foundation and provides a blueprint by which its divisions can measure and report on their success.
Please take a look at our plan — we trust that you will find it to be comprehensive, informative and useful.
Note: if you require an accessible version of the plan, please see the DOR homepage.
MA Filing Extension to April 18th Announced posted on Apr 15
The Department of Revenue’s WebFile tool, which allows individuals to electronically file state personal income tax returns, has experienced delays due to heavy volume over the past few days. DOR is actively working to resolve this issue, and has extended the deadline for taxpayers to …Continue Reading MA Filing Extension to April 18th Announced
WARNING: Tax Lien Notices NOT issued by DOR Making the Rounds posted on Mar 13
Here’s another unfortunate addition to the list of financial things to protect yourself from. DOR has learned that letters of questionable origin are being sent to taxpayers with outstanding tax liens. Although these notices show amounts from actual tax liens, they are not from the Massachusetts …Continue Reading WARNING: Tax Lien Notices NOT issued by DOR Making the Rounds
Don’t Let a Hacker Steal YOUR Refund posted on Mar 11
There are some rabbit holes you definitely don’t want to fall down during tax season. One such hole, and an increasingly-common nightmarish scenario, is finding out your tax refund has been stolen. In a recent article, Allison Martin of Money Talk News was the bearer …Continue Reading Don’t Let a Hacker Steal YOUR Refund