Post Content

Technology is a wonderful thing — when it works. But when taxpayers depend on technology to pay their taxes, and that technology goes down leaving no other readily available payment option, it's time to scramble.

That was the situation taxpayers and DOR faced earlier this week when DOR's WebFile for Business and WebFile for Income web-based tax reporting and payment systems crashed on Sunday, June 12. The cause — a maintenance patch that unexpectedly gave the WebFile systems the equivalent of a strong allergic reaction, shutting them down.

The systems were not brought back up until Tuesday evening as the deadline for filing a variety of tax types loomed little more than 24 hours later at midnight Wednesday, June 15th.

DOR IT staff working to restore the system also attempted to retrieve an estimated 400 returns and payments that came in before the system crashed, but did not exit in time to be processed. Taxpayers whose returns could not be processed are being notified by email or phone of the need to refile.

Tuesday, June 14th, was also the day DOR announced that due to the outage, any tax return and payment filed with the WebFile systems would be treated as timely filed if received by midnight Friday, June 17th. An announcement to that effect was placed on DOR's homepage shortly after 9 p.m. Tuesday night as WebFile service was restored.

The timing of this crash could hardly have been worse. June 15th is a filing and payment deadline for income tax and corporate tax estimated payments, which generate millions of revenue dollars. The crash also jeopardized timely payment of weekly and monthly withholding taxes. While not all taxpayers use the WebFile systems, thousands do, and many of them called DOR seeking information and assurance that they would not be hit with late file penalties if they missed the June 15th deadline.

DOR sincerely regrets the inconvenience and agita this outage caused taxpayers. To beef up the WebFile systems, DOR will take them down over the weekend, after the filing deadline has passed, to do additional maintenance.

 

Written By:

Recent Posts

Why do most Massachusetts taxpayers file electronically? Lots of good reasons. posted on Mar 17

If you haven’t filed your Massachusetts personal income tax return, there are very good reasons to consider e-filing.  Millions of taxpayers have already taken advantage of e-filing, the most convenient way to get your taxes done. Why are we confident that e-filing is the very   …Continue Reading Why do most Massachusetts taxpayers file electronically? Lots of good reasons.

MassTaxConnect for Fiduciary Taxes – Get Started on December 5, 2016! posted on Nov 14

With WebFile for Income Stepping Aside, MassTaxConnect Steps Up MassTaxConnect, the Commonwealth’s new tax revenue system, will be expanding to include fiduciary and other taxes on December 5, 2016. As you may already know, WebFile for Income is now officially closed as we prepare to   …Continue Reading MassTaxConnect for Fiduciary Taxes – Get Started on December 5, 2016!

November 6: WebFiIe for Income Makes Way for MassTaxConnect posted on Nov 4

WebFile for Income says goodbye as MassTaxConnect welcomes more taxpayers In anticipation of MassTaxConnect expanding to include 10 additional tax types, WebFile for Income will say goodbye to users on November 6 at midnight. Save the date – pay bills electronically through November 6 If   …Continue Reading November 6: WebFiIe for Income Makes Way for MassTaxConnect