Commissioner Amy Pitter wants to be sure that the information going out of DOR to taxpayers is clear and concise.
If you received a bill, form or notice from the Department of Revenue and are having trouble understanding what actions you need to take, tell us about it.
In response to the Commissioner’s directive, DOR is taking a hard look at its written communications with the goal of simplifying correspondence to taxpayers.
If you receive a notice or letter from DOR that you don’t quite understand, mark it up with your questions, scan or take a picture of it and email it to us at firstname.lastname@example.org with any comments. Of course, be sure to remove any personal information before scanning.
DOR is taking this seriously and all feedback will be reviewed. When communications are understandable, everyone benefits. DOR believes taxpayers make up the best editing review board and will help us reach the goal of speaking plainly in every communication.
VIDEO: Introducing MassTaxConnect! posted on Aug 24
Take a look at our newest video introducing you to MassTaxConnect, our new, modernized online tax system. Hear from Commissioner Mark Nunnelly and several DOR employees about what to expect come November 30th when we launch MassTaxConnect for business taxpayers, practitioners, and professionals. Get an …Continue Reading VIDEO: Introducing MassTaxConnect!
What’s New with MassTaxConnect? posted on Aug 13
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Last week the state legislature passed and Governor Charlie Baker signed into law the Sales Tax Holiday that will officially suspend the state’s 6.25% sales tax for the upcoming weekend of August 15th and 16th. State policymakers have passed an annual summer’s sales tax holiday …Continue Reading F.A.Q. Everything you Need to Know about the Sales Tax Holiday