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Commissioner Amy Pitter wants to be sure that the information going out of DOR to taxpayers is clear and concise.

If you received a bill, form or notice from the Department of Revenue and are having trouble understanding what actions you need to take, tell us about it.

In response to the Commissioner’s directive, DOR is taking a hard look at its written communications with the goal of simplifying correspondence to taxpayers.

If you receive a notice or letter from DOR that you don’t quite understand, mark it up with your questions, scan or take a picture of it and email it to us at dor360@dor.state.ma.us with any comments. Of course, be sure to remove any personal information before scanning.

DOR is taking this seriously and all feedback will be reviewed. When communications are understandable, everyone benefits. DOR believes taxpayers make up the best editing review board and will help us reach the goal of speaking plainly in every communication.

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