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To give you as much time as possible to catch up on your expenses, DOR temporarily suspended some billing and various collection actions as a result of the COVID-19 health emergency.

You can always see the balance due in your account and make partial or full payments at your convenience on MassTaxConnect.

The billing process has now resumed. If you receive a Notice of Intent to Assess (NIA), a Notice of Assessment (NOA), or both, it is important to understand the difference between the two. An NIA is DOR’s determination of additional taxes you might owe, while an NOA is a tax bill from DOR. You can set up a payment plan for any new liability once your bill (NOA) arrives.

Please reach out to your auditor/examiner by phone if his/her contact information is listed on the NIA. If you have a question about the information on the NIA or want to dispute it, you can send DOR a secure e-message by logging in to MassTaxConnect, or calling the Contact Center at (617) 887-6367 during normal business hours. If you do not contact DOR within 30 days, the bill (NOA) will be issued.

Please view our new video, which provides an overview of the DOR Notices and Bills process including:

  • A high-level summary of how you should respond to an NIA and NOA and
  • Your option of setting up a payment agreement.

Review below to learn about all the options available through MassTaxConnect to respond to an NIA, NOA, and for setting up a payment agreement.

Notice of Intent to Assess (NIA)
Action: Use MTC within 30 days to:

  • Discuss the proposed amount
  • Provide additional information
  • Ask a question
  • Pay in full
  • Make a partial payment

Notice of Assessment (NOA)
Action: Use MTC within 30 days to:

  • Pay in full
  • Set up a monthly payment agreement
  • File an amendment to the return

Payment Agreement
Action: Use MTC. Select “I want to” and then “Set up a payment plan”

  • Payment Plan Process
  • Call the DOR Contact Center at (617) 887-6367 (for tax liabilities of $5,000 or less) or DOR Collections at (617) 887-6400 (for tax liabilities of $5,001 or greater)

For more information, please visit:

Notices and Bills Video

DOR Notices and Bills

FAQs for DOR Notices and Bills

DOR Tax Bills, Collections, Audits and Appeal





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