The Department of Revenue wants to hear from taxpayers and anyone who is advocating for taxpayers!
DOR has just unveiled its new “How Are We Doing?” survey page, and we’d like you to report in on your customer service experience. This page was created to improve outreach and help us to better meet the needs of taxpayers. You can provide feedback about your experiences, including:
- amending tax returns
- disputing bills
- the appeals and audit processes
- customer service
- payment plans
- legal guidance and more
Your answers will go directly to the department’s Taxpayer Advocate, who regularly reports to the Commissioner on customer issues and how they’re resolved.
On the survey page, you can also check out what other DOR customers are saying. The Department is committed to using all of your input to make changes in how we do business. In fact, we’ve already taken action in several areas based on survey responses. You can read about that on the page too.
DOR is committed to making the taxpayer experience a positive one and will continue to take your feedback and ideas seriously by showing the results – so please tell us about your experience!
Top priority: protecting the taxpayer and the Commonwealth’s revenue posted on Oct 8
With identity theft on the rise, the Massachusetts Department of Revenue is taking new steps to combat the problem and protect taxpayers. In some cases, this means asking taxpayers to take a quiz before getting their state refund check. DOR is teaming up with LexisNexis …Continue Reading Top priority: protecting the taxpayer and the Commonwealth’s revenue
Thinking about the next step in your career? posted on Oct 3
Dust off that resume! The Department of Revenue is holding a Diversity Career Fair and your next job could be right around the corner. DOR has a number of exciting employment opportunities now available and will have more openings throughout the year. Whether you’re looking …Continue Reading Thinking about the next step in your career?
Mission Accomplished posted on Sep 15
They are two dogs with a very unique trick. Meet Fillmore and Max, a canine pair trained specifically to sniff out tobacco. The Massachusetts Department of Revenue recently teamed up with Altria representatives and their tobacco sniffing dogs for a two-day tobacco drive in an …Continue Reading Mission Accomplished