The Department of Revenue wants to hear from taxpayers and anyone who is advocating for taxpayers!
DOR has just unveiled its new “How Are We Doing?” survey page, and we’d like you to report in on your customer service experience. This page was created to improve outreach and help us to better meet the needs of taxpayers. You can provide feedback about your experiences, including:
- amending tax returns
- disputing bills
- the appeals and audit processes
- customer service
- payment plans
- legal guidance and more
Your answers will go directly to the department’s Taxpayer Advocate, who regularly reports to the Commissioner on customer issues and how they’re resolved.
On the survey page, you can also check out what other DOR customers are saying. The Department is committed to using all of your input to make changes in how we do business. In fact, we’ve already taken action in several areas based on survey responses. You can read about that on the page too.
DOR is committed to making the taxpayer experience a positive one and will continue to take your feedback and ideas seriously by showing the results – so please tell us about your experience!
Five Reasons to E-File with DOR’s WebFile for Income posted on Feb 24
With Tax season well under way; DOR would like to help you make the decision to E-File with WebFile for Income this year. We know, “I’m not computer savvy” or “What about the safety of my information” has been said many times before, but we’d …Continue Reading Five Reasons to E-File with DOR’s WebFile for Income
Class in Session at DOR University posted on Jan 20
Looking to educate yourself this tax season? Want to learn more about tax options, or DOR-related issues? All this can be achieved at DOR University, the Department of Revenue’s free online e-learning module. DOR University, created to offer free tax education to the public and …Continue Reading Class in Session at DOR University
Multi-agency investigation in two states leads to charges posted on Nov 19
Earlier this year, the Massachusetts Illegal Tobacco Commission, chaired by DOR Commissioner Amy Pitter, released a report on the illicit tobacco trade which recommends that teaming up with federal, state and local law enforcement can be a successful model for combatting such criminal activity. And …Continue Reading Multi-agency investigation in two states leads to charges