Post Content

The Department of Revenue wants to hear from taxpayers and anyone who is advocating for taxpayers!

DOR has just unveiled its new “How Are We Doing?” survey page, and we’d like you to report in on your customer service experience. This page was created to improve outreach and help us to better meet the needs of taxpayers. You can provide feedback about your experiences, including:

  • amending tax returns
  • disputing bills
  • the appeals and audit processes
  • customer service
  • payment plans
  • legal guidance and more

Your answers will go directly to the department’s Taxpayer Advocate, who regularly reports to the Commissioner on customer issues and how they’re resolved.

On the survey page, you can also check out what other DOR customers are saying. The Department is committed to using all of your input to make changes in how we do business. In fact, we’ve already taken action in several areas based on survey responses. You can read about that on the page too.

DOR is committed to making the taxpayer experience a positive one and will continue to take your feedback and ideas seriously by showing the results – so please tell us about your experience!

Written By:

Recent Posts

Tax Practitioners Report in on Sneak Preview of MassTaxConnect posted on Nov 24

On November 30th, the Massachusetts Department of Revenue (DOR) will release MassTaxConnect, the next generation tax system, to business and corporate taxpayers. The new filing system will replace WebFile for Business. In anticipation of the launch, DOR invited tax practitioners to preview MassTaxConnect and weigh   …Continue Reading Tax Practitioners Report in on Sneak Preview of MassTaxConnect

MassTaxConnect: A Big Win for Small Businesses in the Commonwealth posted on Nov 23

Small businesses are the lifeblood of a healthy economy. That’s true nationally, and that’s certainly true here in Massachusetts. With the advent of DOR’s newest electronic filing system, MassTaxConnect, life is about to get a whole lot easier for many companies across the Commonwealth. Currently,   …Continue Reading MassTaxConnect: A Big Win for Small Businesses in the Commonwealth

Talkin’ Kids, ’Cos DOR Cares posted on Nov 18

On Thursday, November 19, a panel that includes officials from DOR and Probate Family Court will discuss how child support can help single parents and their children financially. Since child support is essential to the wellbeing of kids, DOR’s mission is to enforce the financial   …Continue Reading Talkin’ Kids, ’Cos DOR Cares