Post Content

The Department of Revenue wants to hear from taxpayers and anyone who is advocating for taxpayers!

DOR has just unveiled its new “How Are We Doing?” survey page, and we’d like you to report in on your customer service experience. This page was created to improve outreach and help us to better meet the needs of taxpayers. You can provide feedback about your experiences, including:

  • amending tax returns
  • disputing bills
  • the appeals and audit processes
  • customer service
  • payment plans
  • legal guidance and more

Your answers will go directly to the department’s Taxpayer Advocate, who regularly reports to the Commissioner on customer issues and how they’re resolved.

On the survey page, you can also check out what other DOR customers are saying. The Department is committed to using all of your input to make changes in how we do business. In fact, we’ve already taken action in several areas based on survey responses. You can read about that on the page too.

DOR is committed to making the taxpayer experience a positive one and will continue to take your feedback and ideas seriously by showing the results – so please tell us about your experience!

Written By:

Recent Posts

DOR’s Participation in the Family Court Workshops posted on Apr 22

Once a month, the Department of Revenue’s Child Support Enforcement (CSE) lawyers and staff volunteer to be a part of the Family Court Workshops for Mothers and Fathers at the Suffolk County Probate & Family Court in Boston. The workshops, a joint venture between community   …Continue Reading DOR’s Participation in the Family Court Workshops

DOR Ruling Favorable in First Circuit Judgment posted on Mar 17

The United States Court of Appeals for the First Circuit issued judgments in the Department of Revenue’s (DOR) favor last month, finding that taxpayers in Bankruptcy proceedings cannot discharge late filed tax returns. The court consolidated two similar cases brought before them involving a total   …Continue Reading DOR Ruling Favorable in First Circuit Judgment

Five Reasons to E-File with DOR’s WebFile for Income posted on Feb 24

With Tax season well under way; DOR would like to help you make the decision to E-File with WebFile for Income this year. We know, “I’m not computer savvy” or “What about the safety of my information” has been said many times before, but we’d   …Continue Reading Five Reasons to E-File with DOR’s WebFile for Income