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A Highway Assistance Patrol vehicle assists a motorist on Route 2 in Concord, MA. Courtesy of Travelers Marketing.

A Highway Assistance Patrol vehicle assists a motorist on Route 2 in Concord, MA. Courtesy of Travelers Marketing.

MassDOT is pleased to announce an agreement to extend MAPFRE Insurance’s sponsorship of the Highway Assistance Patrol program (HAP) through March 2018.

This extension marks the 15th year of partnership between MassDOT and MAPFRE Insurance in providing excellent customer service and safe, quick clearance on the Commonwealth’s roadways.

Utilizing 35 MAPFRE-sponsored vehicles to patrol the Commonwealth’s 26 most heavily traveled roadways and perform approximately 30,000 responses per year, HAP patrols Interstates, assists motorists, and keeps highways safe by changing flat tires, fixing minor mechanical problems, providing minimal amounts of fuel, and providing emergency medical assistance (please see below photograph of a MAPFRE-sponsored vehicle).

“MassDOT appreciates its strong partnership with MAPFRE Insurance, and for fifteen years, we have collaborated to provide a valuable service that keeps travelers safe on roads across the Commonwealth,” said Highway Administrator Thomas J. Tinlin. “Each and every day, our HAP Operators perform extraordinary work that is made possible through this sponsorship.”

“MAPFRE Insurance is proud to extend our sponsorship agreement with MassDOT, and we look forward to another successful year working with MassDOT,” said MAPFRE Insurance Executive Vice President Patrick McDonald.

The one-year extension of MAPFRE Insurance’s sponsorship helps continue patrol route coverage across the Commonwealth in order to provide to aid vulnerable motorists, provide rapid response clearance of disabled vehicles and removal of road debris, reduce congestion on roadways, and reduce travel delay.

A total of 30 HAP operators cover 26 patrol routes logging an average of 982,000 miles patrolled annually. HAP patrols interstates, assists motorists, and keeps highways safe by performing the services such as changing flat tires, fixing minor mechanical problem and providing emergency medical assistance.

HAP patrols routes in Metro Boston, Worcester, Springfield, and Cape Cod (seasonal) during peak coverage hours, Monday through Friday, 6:00 a.m., through 10:00 a.m., and 3:00 p.m., through 7:00 p.m. with extended hours on I-90 (the Massachusetts Turnpike) and extended holiday routes in heavy traffic areas. Additionally, Incident Response Vehicles assigned to Interstate 93, the Maurice J. Tobin Memorial Bridge, Ted Williams Tunnel, Sumner Tunnel and Callahan Tunnel patrol 7 days a week, 24 hours a day.

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