Post Content

Permits Reform Group, July 2012MassDOT’s commitment to changing the way we do business to achieve better customer service has taken another important step forward: merging the Permits Departments of the former Mass Highway and Mass Turnpike.

An employee Permit Integration Committee worked together in merging the State Permits and I-90 Roadway Permits Departments.

The two offices beginning this week merged into a single MassDOT Permits Department located at the former Turnpike Permits office, 668 South Avenue in Weston.

MassDOT employees celebrating the Permits Department merger include, left to right, Laurie Carlson, Frank DePaola, Jerry Allen, Mike Lyons, and Sharon Owen.

The merger will provide one stop shopping for customers purchasing Reducible Load, Irreducible Load, and Special Hauling Permits. 

Previously, customers travelled to the Permit Department at the Milford Registry Office for approval, and took a ticket to the Registry line to pay for and receive their permit.

If the customer wanted to purchase I-90 Roadway Permits, they travelled to the Weston Office, filled out additional applications, and wrote a separate check.  This process required traveling to two Permit Offices, filling out two Permit Applications, and writing two separate checks.   
 
Today, the two-stop, double application process is over.  The customer travels to the Weston Permit Office and is able to purchase both sets of permits in one stop. 

As of October 10, the process will become even easier.  The customer will be able to fill out one application, receive one permit to travel both roadways, and write one check. 

This permit merger is good news for the customer and will save MassDOT time and money, eliminating duplication in paper and mailing costs. 

The MassDOT website includes an overview of Permits and Road Access Programs.

Written By:

Recent Posts

Massachusetts Community Transportation Conference Set posted on May 4

Massachusetts Community Transportation Conference Set

MassDOT’s Rail & Transit Division in partnership with MassMobility is hosting the annual Massachusetts Community Transportation Coordination Conference on Tuesday, May 5 in Marlborough. MassDOT Secretary and CEO Stephanie Pollack will deliver the keynote address outlining MassDOT’s vision for coordinated transportation. The annual statewide coordination   …Continue Reading Massachusetts Community Transportation Conference Set

South Coast Rail Partnership Celebrated posted on May 4

South Coast Rail Partnership Celebrated

The South Coast Rail project is well into its first year of permitting and design. Surveyors are measuring the rights-of-way, geotechnical field work is underway, and designers are considering bridges, crossings and signals. Reestablishing transit connections between the South Coast and Boston is more than   …Continue Reading South Coast Rail Partnership Celebrated

Safe Routes to School Celebrates Greenfield Walking School Bus Kickoff posted on Apr 30

Safe Routes to School Celebrates Greenfield Walking School Bus Kickoff

The Massachusetts Safe Routes to School Program (SRTS) and Greenfield Public Schools announced a city-wide kickoff of a walking school bus program at three Greenfield elementary schools at an event this week. The City of Greenfield has been a Massachusetts Safe Routes to School partner   …Continue Reading Safe Routes to School Celebrates Greenfield Walking School Bus Kickoff