Post Content

Permits Reform Group, July 2012MassDOT’s commitment to changing the way we do business to achieve better customer service has taken another important step forward: merging the Permits Departments of the former Mass Highway and Mass Turnpike.

An employee Permit Integration Committee worked together in merging the State Permits and I-90 Roadway Permits Departments.

The two offices beginning this week merged into a single MassDOT Permits Department located at the former Turnpike Permits office, 668 South Avenue in Weston.

MassDOT employees celebrating the Permits Department merger include, left to right, Laurie Carlson, Frank DePaola, Jerry Allen, Mike Lyons, and Sharon Owen.

The merger will provide one stop shopping for customers purchasing Reducible Load, Irreducible Load, and Special Hauling Permits. 

Previously, customers travelled to the Permit Department at the Milford Registry Office for approval, and took a ticket to the Registry line to pay for and receive their permit.

If the customer wanted to purchase I-90 Roadway Permits, they travelled to the Weston Office, filled out additional applications, and wrote a separate check.  This process required traveling to two Permit Offices, filling out two Permit Applications, and writing two separate checks.   
 
Today, the two-stop, double application process is over.  The customer travels to the Weston Permit Office and is able to purchase both sets of permits in one stop. 

As of October 10, the process will become even easier.  The customer will be able to fill out one application, receive one permit to travel both roadways, and write one check. 

This permit merger is good news for the customer and will save MassDOT time and money, eliminating duplication in paper and mailing costs. 

The MassDOT website includes an overview of Permits and Road Access Programs.

Written By:

Recent Posts

Baker-Polito Administration and Local Officials Sign Regional Agreement for Autonomous Vehicle Testing posted on Jun 21

Baker-Polito Administration and Local Officials Sign Regional Agreement for Autonomous Vehicle Testing

The Baker-Polito Administration’s Department of Transportation today entered into a Memorandum of Understanding (MOU) with several mayors of cities and towns in order to further facilitate and expand the testing of autonomous vehicles on roadways in the Commonwealth. Governor Charlie Baker joined Transportation Secretary and   …Continue Reading Baker-Polito Administration and Local Officials Sign Regional Agreement for Autonomous Vehicle Testing

MassDOT, MAPFRE Insurance Reminder: June is Seat Belt Safety Month posted on Jun 20

MassDOT, MAPFRE Insurance Reminder: June is Seat Belt Safety Month

With summer getaways planned, June is the perfect time to familiarize ourselves with seat belt safety. In effect since in 2002, NHTSA’s “Click It or Ticket” campaign reminds drivers to always utilize their seat belts. Both MassDOT and MAPFRE Insurance work to ensure the safety   …Continue Reading MassDOT, MAPFRE Insurance Reminder: June is Seat Belt Safety Month

MBTA: Preview of Focus40 Plan Draft posted on Jun 18

MBTA: Preview of Focus40 Plan Draft

The MBTA’s Fiscal and Management Control Board (FMCB) today received a preview of the draft of Focus40, the MBTA’s long-range plan to meet the needs of the region in 2040. Focus40 envisions an MBTA that provides reliable, resilient, and robust service to support the region’s   …Continue Reading MBTA: Preview of Focus40 Plan Draft