MassDOT’s commitment to changing the way we do business to achieve better customer service has taken another important step forward: merging the Permits Departments of the former Mass Highway and Mass Turnpike.
An employee Permit Integration Committee worked together in merging the State Permits and I-90 Roadway Permits Departments.
The two offices beginning this week merged into a single MassDOT Permits Department located at the former Turnpike Permits office, 668 South Avenue in Weston.
MassDOT employees celebrating the Permits Department merger include, left to right, Laurie Carlson, Frank DePaola, Jerry Allen, Mike Lyons, and Sharon Owen.
The merger will provide one stop shopping for customers purchasing Reducible Load, Irreducible Load, and Special Hauling Permits.
Previously, customers travelled to the Permit Department at the Milford Registry Office for approval, and took a ticket to the Registry line to pay for and receive their permit.
If the customer wanted to purchase I-90 Roadway Permits, they travelled to the Weston Office, filled out additional applications, and wrote a separate check. This process required traveling to two Permit Offices, filling out two Permit Applications, and writing two separate checks.
Today, the two-stop, double application process is over. The customer travels to the Weston Permit Office and is able to purchase both sets of permits in one stop.
As of October 10, the process will become even easier. The customer will be able to fill out one application, receive one permit to travel both roadways, and write one check.
This permit merger is good news for the customer and will save MassDOT time and money, eliminating duplication in paper and mailing costs.
The MassDOT website includes an overview of Permits and Road Access Programs.
Haverhill: Bradford Rail Trail Groundbreaking posted on Oct 9
MassDOT Rail & Transit Division Administrator Astrid Glynn joined elected officials and supporters today in Haverhill to celebrate the Bradford Rail Trail groundbreaking. When completed, the 3,300 foot long Rail Trail will be located between the Basilere Bridge, the Comeau Bridge near South Elm Street …Continue Reading Haverhill: Bradford Rail Trail Groundbreaking
MassDOT Schedules Capital Conversations: Regional Meetings for Five-Year Capital Investment Plan posted on Oct 8
MassDOT is scheduling Capital Conversations, a series of public community meetings to solicit input on potential transportation projects to be included in the agency’s upcoming five-year Capital Investment Plan (CIP) for Fiscal Years 2017-2021. The meetings will be held in various regions throughout the Commonwealth …Continue Reading MassDOT Schedules Capital Conversations: Regional Meetings for Five-Year Capital Investment Plan
Kendall Square Mobility Task Force Meetings Set posted on Oct 8
The Kendall Square Mobility Task Force invites you to a Community Open House on Thursday, October 15, 5:30-7:30pm, Kennedy-Longfellow School, 158 Spring Street, Cambridge. You may view maps, meet our project team and share your ideas. There will be a short presentation at 6:15pm. The next …Continue Reading Kendall Square Mobility Task Force Meetings Set