Post Content

Permits Reform Group, July 2012MassDOT’s commitment to changing the way we do business to achieve better customer service has taken another important step forward: merging the Permits Departments of the former Mass Highway and Mass Turnpike.

An employee Permit Integration Committee worked together in merging the State Permits and I-90 Roadway Permits Departments.

The two offices beginning this week merged into a single MassDOT Permits Department located at the former Turnpike Permits office, 668 South Avenue in Weston.

MassDOT employees celebrating the Permits Department merger include, left to right, Laurie Carlson, Frank DePaola, Jerry Allen, Mike Lyons, and Sharon Owen.

The merger will provide one stop shopping for customers purchasing Reducible Load, Irreducible Load, and Special Hauling Permits. 

Previously, customers travelled to the Permit Department at the Milford Registry Office for approval, and took a ticket to the Registry line to pay for and receive their permit.

If the customer wanted to purchase I-90 Roadway Permits, they travelled to the Weston Office, filled out additional applications, and wrote a separate check.  This process required traveling to two Permit Offices, filling out two Permit Applications, and writing two separate checks.   
 
Today, the two-stop, double application process is over.  The customer travels to the Weston Permit Office and is able to purchase both sets of permits in one stop. 

As of October 10, the process will become even easier.  The customer will be able to fill out one application, receive one permit to travel both roadways, and write one check. 

This permit merger is good news for the customer and will save MassDOT time and money, eliminating duplication in paper and mailing costs. 

The MassDOT website includes an overview of Permits and Road Access Programs.

Written By:

Recent Posts

Commonwealth Avenue Bridge Replacement Project Impacts: July 26 through August 11 posted on Apr 23

Commonwealth Avenue Bridge Replacement Project Impacts: July 26 through August 11

MassDOT today announced that it will conduct intensive construction operations to replace the westbound side of the Commonwealth Avenue Bridge over 15 ½ days from Thursday, July 26 through Saturday, August 11, as part of the ongoing $110 million bridge placement project. These types of construction operations   …Continue Reading Commonwealth Avenue Bridge Replacement Project Impacts: July 26 through August 11

MassDOT: Second Annual Holyoke-South Hadley Connecticut River Roll and Stroll posted on Apr 23

MassDOT: Second Annual Holyoke-South Hadley Connecticut River Roll and Stroll

MassDOT is pleased to announce that the second annual Connecticut River Roll and Stroll Street Festival will take place on Sunday, May 6, 2018 marking the official kickoff of MassDOT-sponsored outdoor events this season aimed at promoting healthy transportation. The Connecticut River Roll and Stroll   …Continue Reading MassDOT: Second Annual Holyoke-South Hadley Connecticut River Roll and Stroll

MassDOT: Tobin Bridge Project Updated Impacts posted on Apr 20

MassDOT: Tobin Bridge Project Updated Impacts

MassDOT has announced an updated schedule for traffic impacts for the Tobin Bridge Repair project. The sequence of work and corresponding impacts have been updated to better accommodate and optimize travel throughout the region as MassDOT is carrying out several major infrastructure projects this construction   …Continue Reading MassDOT: Tobin Bridge Project Updated Impacts