MassDOT’s commitment to changing the way we do business to achieve better customer service has taken another important step forward: merging the Permits Departments of the former Mass Highway and Mass Turnpike.
An employee Permit Integration Committee worked together in merging the State Permits and I-90 Roadway Permits Departments.
The two offices beginning this week merged into a single MassDOT Permits Department located at the former Turnpike Permits office, 668 South Avenue in Weston.
MassDOT employees celebrating the Permits Department merger include, left to right, Laurie Carlson, Frank DePaola, Jerry Allen, Mike Lyons, and Sharon Owen.
The merger will provide one stop shopping for customers purchasing Reducible Load, Irreducible Load, and Special Hauling Permits.
Previously, customers travelled to the Permit Department at the Milford Registry Office for approval, and took a ticket to the Registry line to pay for and receive their permit.
If the customer wanted to purchase I-90 Roadway Permits, they travelled to the Weston Office, filled out additional applications, and wrote a separate check. This process required traveling to two Permit Offices, filling out two Permit Applications, and writing two separate checks.
Today, the two-stop, double application process is over. The customer travels to the Weston Permit Office and is able to purchase both sets of permits in one stop.
As of October 10, the process will become even easier. The customer will be able to fill out one application, receive one permit to travel both roadways, and write one check.
This permit merger is good news for the customer and will save MassDOT time and money, eliminating duplication in paper and mailing costs.
The MassDOT website includes an overview of Permits and Road Access Programs.
Worcester: Belmont Street Bridge Opens posted on Mar 23
MassDOT has announced that the Belmont Street Bridge that carries Route 9 over Interstate 290 in Worcester is now open to its permanent configuration. The bridge now features two eastbound lanes toward Shrewsbury, two westbound lanes toward Lincoln Square and a newly-added, left-turn lane through …Continue Reading Worcester: Belmont Street Bridge Opens
Highway Assistance Patrol Program: MAPFRE Sponsorship Extension posted on Mar 23
MassDOT is pleased to announce an agreement to extend MAPFRE Insurance’s sponsorship of the Highway Assistance Patrol program (HAP) through March 2018. This extension marks the 15th year of partnership between MassDOT and MAPFRE in providing excellent customer service and safe, quick clearance on the …Continue Reading Highway Assistance Patrol Program: MAPFRE Sponsorship Extension
South Coast Rail: Notice of Project Change posted on Mar 22
The Baker-Polito Administration’s Department of Transportation (MassDOT) has filed a Notice of Project Change (NPC) for the South Coast Rail (SCR) Project with the Massachusetts Environmental Policy Act (MEPA) Office on March 15, 2017. The Notice advances South Coast Rail as a phased project that …Continue Reading South Coast Rail: Notice of Project Change