Post Content

Permits Reform Group, July 2012MassDOT’s commitment to changing the way we do business to achieve better customer service has taken another important step forward: merging the Permits Departments of the former Mass Highway and Mass Turnpike.

An employee Permit Integration Committee worked together in merging the State Permits and I-90 Roadway Permits Departments.

The two offices beginning this week merged into a single MassDOT Permits Department located at the former Turnpike Permits office, 668 South Avenue in Weston.

MassDOT employees celebrating the Permits Department merger include, left to right, Laurie Carlson, Frank DePaola, Jerry Allen, Mike Lyons, and Sharon Owen.

The merger will provide one stop shopping for customers purchasing Reducible Load, Irreducible Load, and Special Hauling Permits. 

Previously, customers travelled to the Permit Department at the Milford Registry Office for approval, and took a ticket to the Registry line to pay for and receive their permit.

If the customer wanted to purchase I-90 Roadway Permits, they travelled to the Weston Office, filled out additional applications, and wrote a separate check.  This process required traveling to two Permit Offices, filling out two Permit Applications, and writing two separate checks.   
 
Today, the two-stop, double application process is over.  The customer travels to the Weston Permit Office and is able to purchase both sets of permits in one stop. 

As of October 10, the process will become even easier.  The customer will be able to fill out one application, receive one permit to travel both roadways, and write one check. 

This permit merger is good news for the customer and will save MassDOT time and money, eliminating duplication in paper and mailing costs. 

The MassDOT website includes an overview of Permits and Road Access Programs.

Written By:

Recent Posts

MBTA: Blue Hill Avenue Station Project Public Meeting Set posted on Sep 22

MBTA: Blue Hill Avenue Station Project Public Meeting Set

The MBTA on Wednesday, October 5, will present design details, project benefits, bid date/process, construction phasing and construction schedule of its Blue Hill Avenue Station project. A public meeting has been scheduled as follows: Wednesday, October 5, 6:00 PM, Mattapan Branch Library, 1350 Blue Hill   …Continue Reading MBTA: Blue Hill Avenue Station Project Public Meeting Set

Arsenal Street Corridor Study Public Meeting Set posted on Sep 22

Arsenal Street Corridor Study Public Meeting Set

Please join the Massachusetts Department of Transportation for a Public Information Meeting on the Arsenal Street Corridor Study as follows: Tuesday, October 4, 6:00 PM to 8:00 PM, Watertown Middle School, Auditorium & Cafeteria, 68 Waverly Avenue, Watertown MassDOT is studying the Arsenal Street Corridor in   …Continue Reading Arsenal Street Corridor Study Public Meeting Set

Baker-Polito Administration Announces Complete Streets Program Grants posted on Sep 21

Baker-Polito Administration Announces Complete Streets Program Grants

Lieutenant Governor Karyn Polito, Transportation Secretary and CEO Stephanie Pollack, Highway Administrator Thomas Tinlin, and members of the Legislature today announced grant funding from the Complete Streets Program to 11 participating municipalities.  A ceremony was held at the Massachusetts State House to distribute funding for   …Continue Reading Baker-Polito Administration Announces Complete Streets Program Grants