Post Content

Permits Reform Group, July 2012MassDOT’s commitment to changing the way we do business to achieve better customer service has taken another important step forward: merging the Permits Departments of the former Mass Highway and Mass Turnpike.

An employee Permit Integration Committee worked together in merging the State Permits and I-90 Roadway Permits Departments.

The two offices beginning this week merged into a single MassDOT Permits Department located at the former Turnpike Permits office, 668 South Avenue in Weston.

MassDOT employees celebrating the Permits Department merger include, left to right, Laurie Carlson, Frank DePaola, Jerry Allen, Mike Lyons, and Sharon Owen.

The merger will provide one stop shopping for customers purchasing Reducible Load, Irreducible Load, and Special Hauling Permits. 

Previously, customers travelled to the Permit Department at the Milford Registry Office for approval, and took a ticket to the Registry line to pay for and receive their permit.

If the customer wanted to purchase I-90 Roadway Permits, they travelled to the Weston Office, filled out additional applications, and wrote a separate check.  This process required traveling to two Permit Offices, filling out two Permit Applications, and writing two separate checks.   
 
Today, the two-stop, double application process is over.  The customer travels to the Weston Permit Office and is able to purchase both sets of permits in one stop. 

As of October 10, the process will become even easier.  The customer will be able to fill out one application, receive one permit to travel both roadways, and write one check. 

This permit merger is good news for the customer and will save MassDOT time and money, eliminating duplication in paper and mailing costs. 

The MassDOT website includes an overview of Permits and Road Access Programs.

Written By:

Recent Posts

Route 79/Braga Bridge Project Traffic Update posted on Oct 30

Route 79/Braga Bridge Project Traffic Update

MassDOT will begin implementing traffic changes for the next stage of construction for the Route 79/Braga Bridge Project on Wednesday, November 12. The following changes will be implemented in a phased approach through the middle of December: Vehicles on Route 79/138 (Broadway) bound for Interstate   …Continue Reading Route 79/Braga Bridge Project Traffic Update

RMV: Promise to Customers posted on Oct 28

RMV: Promise to Customers

Today, MassDOT Secretary & CEO Richard A. Davey and MassDOT Registrar of Motor Vehicles Celia J. Blue offered a 10 point promise to RMV customers. The reimagining effort comprises current, ongoing and future initiatives that the RMV has in development to better the Registry experience.   …Continue Reading RMV: Promise to Customers

November E-ZPass Sign Up: Chelsea, Everett posted on Oct 28

November E-ZPass Sign Up: Chelsea, Everett

MassDOT is encouraging motorists to join E-ZPass with All-Electronic Tolling now in place on the Tobin Bridge and expanding statewide within the next two years. The E-ZPass Street Team will be enrolling new customers in the E-ZPass throughout the Fall season. The E-ZPass Van schedule   …Continue Reading November E-ZPass Sign Up: Chelsea, Everett