MassDOT Secretary and CEO Richard A. Davey and Highway Administrator Frank DePaola today joined legislative leaders and State Police to welcome MAPFRE USA President and CEO Jaime Tamayo to unveil MassDOT’s new Highway Assistance Patrol incident response vehicles sponsored by MAPFRE | Commerce Insurance and celebrate ten years together assisting Massachusetts motorists.
MassDOT’s Highway Assistance Patrol and Incident Response Vehicles will now be assisting commuters on Interstate 93/O’Neill Tunnel running through Boston, as well as at the Tobin Bridge, Ted Williams Tunnels, Sumner and Callahan Tunnels. This is in addition to existing service in Greater Boston, Worcester, Springfield and seasonal service on Cape Cod.
“We are pleased to expand our unique public/private partnership with MAPFRE | Commerce Insurance,” said MassDOT Secretary and CEO Richard A. Davey. “Together we are able to remain focused on customer service and safety.”
The newly branded MAPFRE | Commerce Insurance incident response trucks, flatbed trucks with a red and white cab, represent a change for motorists who may be accustomed to seeing MassDOT’s yellow incident response vehicles in the Metropolitan Highway System. The mission to assist motorists with car trouble and quickly clear incidents that impede traffic remains the same.
“Seconds count when you are dealing with a roadway incident, especially within the tunnel system,” said MassDOT Highway Administrator Frank DePaola. “We want to users of the tunnel system to know these MAPFRE | Commerce Insurance branded vehicles will now be coming to their aid and offering quick, professional service.”
Responding to more than 30,000 incidents annually, the Patrol has had a decisive impact on (i) moving vulnerable drivers and their disabled vehicles out of harm’s way (ii) reducing secondary accidents by quickly clearing lane-blocking vehicles that endanger on-going traffic (iii) reducing congestion (iv) lowering the number of travel delays and (v) reducing harmful carbon monoxide emissions from stalled traffic.
MAPFRE | Commerce Insurance’s renewed sponsorship of the program provides $1.875 million in revenue to MassDOT over the 2 and 1/2-years of the new contract. These funds will help expand the patrol routes to cover I-93 and the downtown tunnels that run through Boston in addition to patrolling the surrounding metro area, as well as provide necessary program improvements such as upgraded vehicles with high-reflectivity vehicle wrapping, which provides better visibility to motorists awaiting help.
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