MassDOT Secretary & CEO Richard A. Davey and Highway Administrator Frank DePaola today celebrated the opening of the new E-ZPass Customer Service Center located inside the Square One Mall in Saugus. The center opening comes as part of an effort to prepare motorists for the spring 2014 conversion to All Electronic Tolling on the Tobin Bridge.
“Come spring your Tobin Bridge toll will be collected electronically. There will be no cash and no stopping,” said Secretary Davey. “Governor Patrick is committed to expanding that toll collection model statewide and the establishment of this E-ZPass Service Center will ease the transition for our customers.”
“A presence at Square One is an important step in increasing customer awareness of the changes ahead at the Tobin,” said Highway Administrator DePaola. “It remains free to join the E-ZPass program and we hope holiday shoppers will stop at the Service Center this season to sign-up.”
The Customer Service Center will be open on Black Friday to service late night/early morning shoppers with hours beginning at midnight on Friday, November 29th through 10pm that evening.
With the influx of holiday shoppers, MassDOT is reminding customers that E-ZPass gift certificates are available and can be applied to new or existing accounts. Available denominations are $30 and $50.
Services at the Square One location include the ability to sign-up for a new transponder, add a vehicle to your current account, add cash value to your existing E-ZPass, update a vehicle registration number, enroll in applicable resident discount programs, and receive assistance with violations.
The Square One Mall location is one of four E-ZPass Service Centers: Auburn on Midstate Drive, East Boston on Havre Street, and Natick at the Turnpike Eastbound Service Plaza.
Regular hours are Tuesday, Thursday and Friday from 10am to 6pm, with extended hours on Wednesdays from 10am to 8pm. The Service Center is open on Saturdays from 10am to 4pm, but closed on Sundays and Monday.
Customers may join E-ZPass online www.mass.gov/ezpassma or by phone 1-877-627-7745.