The Massachusetts Department of Transportation and MBTA would like to thank passengers for their patience and cooperation today as an Amtrak equipment issue at South Station meant most passengers had to disembark trains prior to arrival at South Station and transfer to mass transit.
Free transfers for commuter rail passengers to Orange and Red Line trains have been and will continue to be provided as Amtrak works to fix the unfortunate situation with a signal issue at South Station. Passengers using the commuter rail are advised to please look for updates to make travel plans for the day by visiting mbta.com, checking MBTA Alerts, or the MBTA and Keolis Twitter feeds.
The Amtrak issue at South Station involves the failure of a switch control and has resulted in all but one commuter rail train being unable to arrive at South Station for the morning commute. The only commuter rail line which has its final destination at South Station this morning is the Franklin Line.
All other commuter rail lines are running on regular service schedules but passengers are disembarking before South Station from those trains at platforms which are shared by the MBTA mass transit Red and Orange Lines.
While Amtrak continues to work on the signal issue at its Tower 1 at South Station, the following commuter rail lines are providing free transfers to commuter rail passengers at these locations:
• Greenbush commuter rail line transfers are occurring at Quincy.
• Kingston commuter rail line transfers are occurring at Braintree.
• Middleborough commuter rail line transfers are occurring at JFK.
• Worcester commuter rail line transfers are occurring at Back Bay.
• Fairmount commuter rail line transfers are to shuttle buses located at New Market.
• Needham commuter rail line transfers are occurring at Forest Hills and at Back Bay.
The MBTA reports passengers have been orderly as they disembark commuter rail trains and walk within those commuter rail stations to the Red or Orange Line train for travel into downtown Boston.
As Amtrak continues to work on the issue at South Station, MBTA personnel and Keolis personnel will continue to notify commuter rail passengers about what to expect and to assist passengers with free transfers to Red and Orange Line trains.
Due to this week being a school vacation week, ridership is lower than it would ordinarily be on a weekday for the morning commute. On a non-vacation weekday morning, approximately 40,000 riders travel to South Station on the commuter rail.
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