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MBTA Dashboard 2016In its first week the MBTA’s online Dashboard has been accessed by at least 11,000 individuals, drawing several thousand unique page views and positive responses on social media.

Dashboard helps the public track the daily reliability levels of the T’s four subway lines and all 170 bus routes. It also gives performance data for all four branches of the Green Line. It gives the public the ability to look at the reliability of lines or routes for an entire day, or just during rush-hour periods.

Five days after its initial launch, the Dashboard had 11,595 unique visitors and 16,929 page views.

Massachusetts Transportation Secretary and CEO Stephanie Pollack said the Dashboard is part of a wider outreach effort to provide customers with information that is easy to access and to use. The T’s Fiscal and Management Control Board pledged late last year to provide the public with more information regarding T services.

“We have an obligation to inform the public and to offer a customer-service oriented online experience that helps them plan their daily commute,” said Secretary Pollack.

There are more than a million passenger trips each weekday on the MBTA bus and subway systems.

The MBTA Performance Dashboard at www.mbtabackontrack.com will have monthly updates on ridership and budget information. In addition, the site will include survey responses from several thousand individuals who are involved in regular communications with the MBTA about their trips and overall experiences on bus, subway, commuter rail, and ferry routes.

Last week’s launch was only a first step for the Dashboard. In the coming months, the public will see a series of enhancements to the existing metrics and additional information, such as spending on capital improvement projects.

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