Customer service and accessibility for customers of all abilities are top priorities at the MBTA. To date in 2010, the T reports its systemwide elevators and escalators are working properly at extremely high levels.
The T's 136 elevators are working at the 99.78% level in 2010, including at least five days in which all 100% of the elevators were working all day without interruption. So far this year, MBTA escalators have functioned properly at the 98.67% level.
Learn more about the MBTA commitment to accessible public transportation.
MBTA Debuts Performance Dashboard 2.0 posted on Jul 29
The MBTA has launched the next phase of the Performance Dashboard that tracks daily reliability levels of the four subway lines and all 170 bus routes. Responding to customer requests, the Performance Dashboard 2.0 now delivers performance trends over time. The updated dashboard also added …Continue Reading MBTA Debuts Performance Dashboard 2.0
RMV Unveils New Driver’s License and Security Features posted on Jul 26
The Massachusetts Registry of Motor Vehicles today unveiled a new Driver’s License and Mass ID design to be phased in over 5 years at no additional cost to customers. Last updated in 2010, the designs include new security features better protecting the identity of customers …Continue Reading RMV Unveils New Driver’s License and Security Features
Governor Baker Signs REAL ID Compliance Legislation posted on Jul 26
Governor Charlie Baker has signed bipartisan legislation to ensure Massachusetts’ compliance with the federal REAL ID Act, while adopting public safety standards so the Commonwealth’s citizens can continue to enter federal buildings and board domestic flights and ensuring that state credentials are issued to residents …Continue Reading Governor Baker Signs REAL ID Compliance Legislation