The Safety Hotline will be checked several times per day to ensure that any reported hazard is assessed and addressed as quickly as possible.
Hotline callers will be asked to provide detailed information about the nature and location of the hazard or safety concern. Employee callers may remain anonymous or leave contact information. An MBTA Safety Department representative will respond.
The MBTA strives every day to ensure that all employees are working in a safe and healthy environment. As required by existing rules, employees should contact the Dispatcher, the nearest Official, or their Supervisor if they encounter anything that is an immediate danger to employees or customers.
As always, MBTA customers with concerns or questions are asked to call MBTA Customer Support:
Monday – Friday: 6:30a.m.-8p.m., Saturday-Sunday: 7:30a.m. – 6p.m.
Or visit MBTA Customer Support online to submit comments.
I-90 Toll Plaza Demolition Construction Updates posted on Feb 24
The MassDOT I-90 Toll Demolition and Road Reconstruction Project continues with work at all 23 locations trending on or ahead of schedule. Each work location has its own unique traffic management and construction management plans. All work is contingent upon the weather. Please check the …Continue Reading I-90 Toll Plaza Demolition Construction Updates
MassDOT Freight Plan Second Open House Set posted on Feb 22
MassDOT is hosting the second Open House for the Massachusetts Freight Plan as follows: Thursday, March 9, 4:00 PM to 5:30 PM, The Conference Center at Bentley University, Room 325ABC (Third Floor), 175 Forest Street, LaCava Campus Center #300, Waltham The second Freight Advisory Committee …Continue Reading MassDOT Freight Plan Second Open House Set
MBTA Names Design-Build Firms Interested in Green Line Extension Project posted on Feb 21
The MBTA has announced that an important step has been achieved for the Green Line Extension Project. The evaluation of the Statements of Qualifications (SOQ) for the project has been completed and three highly-qualified teams have been selected for the short list of firms that …Continue Reading MBTA Names Design-Build Firms Interested in Green Line Extension Project