The Safety Hotline will be checked several times per day to ensure that any reported hazard is assessed and addressed as quickly as possible.
Hotline callers will be asked to provide detailed information about the nature and location of the hazard or safety concern. Employee callers may remain anonymous or leave contact information. An MBTA Safety Department representative will respond.
The MBTA strives every day to ensure that all employees are working in a safe and healthy environment. As required by existing rules, employees should contact the Dispatcher, the nearest Official, or their Supervisor if they encounter anything that is an immediate danger to employees or customers.
As always, MBTA customers with concerns or questions are asked to call MBTA Customer Support:
Monday – Friday: 6:30a.m.-8p.m., Saturday-Sunday: 7:30a.m. – 6p.m.
Or visit MBTA Customer Support online to submit comments.
Boston: Route 203 Project Public Meeting Set posted on Jan 13
MassDOT has scheduled a Public Information Meeting to discuss the proposed Route 203 Improvements Project from West Selden Street to Gallivan Boulevard in Boston as follows: Thursday, January 19, 6:00 PM, Mildred Avenue Middle School, Auditorium, 5 Mildred Avenue, Mattapan The purpose of this public …Continue Reading Boston: Route 203 Project Public Meeting Set
Freight Plan Public Open House Set posted on Jan 10
MassDOT’s Freight Plan is a strategic planning document that will define a short and long-term vision for the freight system in Massachusetts and identify solutions to current and future challenges to the freight system. The first Open House for the Massachusetts Freight Plan has been …Continue Reading Freight Plan Public Open House Set
Toll Plaza Demolition, Reconstruction Public Meetings Begin posted on Jan 9
MassDOT this week in Westborough will hold the first of four public meetings to update the public on the status of the implementation of All Electronic Tolling and the progress of demolishing existing toll plaza infrastructure and reconstructing the roadway. Representatives of MassDOT will discuss …Continue Reading Toll Plaza Demolition, Reconstruction Public Meetings Begin