The Safety Hotline will be checked several times per day to ensure that any reported hazard is assessed and addressed as quickly as possible.
Hotline callers will be asked to provide detailed information about the nature and location of the hazard or safety concern. Employee callers may remain anonymous or leave contact information. An MBTA Safety Department representative will respond.
The MBTA strives every day to ensure that all employees are working in a safe and healthy environment. As required by existing rules, employees should contact the Dispatcher, the nearest Official, or their Supervisor if they encounter anything that is an immediate danger to employees or customers.
As always, MBTA customers with concerns or questions are asked to call MBTA Customer Support:
Monday – Friday: 6:30a.m.-8p.m., Saturday-Sunday: 7:30a.m. – 6p.m.
Or visit MBTA Customer Support online to submit comments.
Governor Patrick Announces Ruggles Station Funding posted on Sep 16
Governor Deval Patrick joined US Secretary of Transportation Anthony Foxx to announce a $20 million federal Transportation Improvement Generating Economic Recovery (TIGER) grant to fund the Ruggles Station Commuter Rail Platform Project. Ruggles Station currently has only two platforms, limiting the number of trains that …Continue Reading Governor Patrick Announces Ruggles Station Funding
Aeronautics: Girls in Aviation Week posted on Sep 15
The Federal Aviation Administration has designated and Governor Deval Patrick proclaimed the week of September 15-19 as Girls in Aviation Week. The proclamation notes the importance of the aerospace industry to economic prosperity, national security and citizen safety. The number of women involved in the …Continue Reading Aeronautics: Girls in Aviation Week
MBTA Bus Operator 2nd Time Roadeo Winner! posted on Sep 15
MBTA bus operator Tyrell Sullivan has done it again! Tyrell won the MBTA’s annual bus roadeo Sunday in Charlestown. It’s the second roadeo title for Sullivan, a 29-year old South Boston resident who has been with the MBTA for almost nine years. Sullivan operates buses …Continue Reading MBTA Bus Operator 2nd Time Roadeo Winner!