The Safety Hotline will be checked several times per day to ensure that any reported hazard is assessed and addressed as quickly as possible.
Hotline callers will be asked to provide detailed information about the nature and location of the hazard or safety concern. Employee callers may remain anonymous or leave contact information. An MBTA Safety Department representative will respond.
The MBTA strives every day to ensure that all employees are working in a safe and healthy environment. As required by existing rules, employees should contact the Dispatcher, the nearest Official, or their Supervisor if they encounter anything that is an immediate danger to employees or customers.
As always, MBTA customers with concerns or questions are asked to call MBTA Customer Support:
Monday – Friday: 6:30a.m.-8p.m., Saturday-Sunday: 7:30a.m. – 6p.m.
Or visit MBTA Customer Support online to submit comments.
Governor Baker Appoints Mayors Sullivan, Mazzarella to MassDOT Board posted on Aug 4
Governor Charlie Baker today announced the appointment of Braintree Mayor Joseph Sullivan and Leominster Mayor Dean Mazzarella to the Board of Directors of the Massachusetts Department of Transportation (MassDOT). The MassDOT Board was expanded to 11 members by the Legislature this year based upon a …Continue Reading Governor Baker Appoints Mayors Sullivan, Mazzarella to MassDOT Board
MassDOT Launches Flashing Yellow Arrow Traffic Signal Project posted on Aug 3
MassDOT today announced the launch of a statewide program to retrofit approximately 350 traffic signals on state highways across Massachusetts. As part of the retrofit project, upgraded signal technology will begin installation at seven intersections in Wilmington and three intersections in Tyngsborough. The signal heads …Continue Reading MassDOT Launches Flashing Yellow Arrow Traffic Signal Project
MassDOT Secretary Announces MBTA Leadership Team posted on Jul 30
Today, MassDOT Secretary Stephanie Pollack announced Brian Shortsleeve will serve as the Chief Administrator for the MBTA, working alongside the newly appointed Fiscal and Management Control Board (FMCB), interim General Manager Frank DePaola, who will continue in his current role focusing solely on operations and …Continue Reading MassDOT Secretary Announces MBTA Leadership Team