The Safety Hotline will be checked several times per day to ensure that any reported hazard is assessed and addressed as quickly as possible.
Hotline callers will be asked to provide detailed information about the nature and location of the hazard or safety concern. Employee callers may remain anonymous or leave contact information. An MBTA Safety Department representative will respond.
The MBTA strives every day to ensure that all employees are working in a safe and healthy environment. As required by existing rules, employees should contact the Dispatcher, the nearest Official, or their Supervisor if they encounter anything that is an immediate danger to employees or customers.
As always, MBTA customers with concerns or questions are asked to call MBTA Customer Support:
Monday – Friday: 6:30a.m.-8p.m., Saturday-Sunday: 7:30a.m. – 6p.m.
Or visit MBTA Customer Support online to submit comments.
Students Celebrate Walk and Bike to School Day posted on May 4
Thousands of elementary and middle school students all over the Commonwealth walked and rode their bikes to school in celebration of the 7th Annual Massachusetts Walk and Bike to School Day. Nearly 300 schools participated in the event. “It’s encouraging to see so many communities …Continue Reading Students Celebrate Walk and Bike to School Day
Natick: MassDOT Breaks Ground on Marion Street Bridge posted on May 4
MassDOT today broke ground on a new bridge that will carry Marion Street over railroad tracks in Natick. The new bridge will feature a single superstructure with steel beams, concrete deck with asphalt surface on existing abutments, and a 6-foot wide sidewalk. Pedestrian access will …Continue Reading Natick: MassDOT Breaks Ground on Marion Street Bridge
MBTA Projects 12.8% Reduction in Energy Costs posted on May 4
The MBTA projects a 12.8 percent reduction in energy costs for the 2017 Fiscal Year, and expects to see additional savings during the next three years, according to a presentation made recently to the MBTA’s Fiscal and Management Control Board. The cost savings are the …Continue Reading MBTA Projects 12.8% Reduction in Energy Costs