The Safety Hotline will be checked several times per day to ensure that any reported hazard is assessed and addressed as quickly as possible.
Hotline callers will be asked to provide detailed information about the nature and location of the hazard or safety concern. Employee callers may remain anonymous or leave contact information. An MBTA Safety Department representative will respond.
The MBTA strives every day to ensure that all employees are working in a safe and healthy environment. As required by existing rules, employees should contact the Dispatcher, the nearest Official, or their Supervisor if they encounter anything that is an immediate danger to employees or customers.
As always, MBTA customers with concerns or questions are asked to call MBTA Customer Support:
Monday – Friday: 6:30a.m.-8p.m., Saturday-Sunday: 7:30a.m. – 6p.m.
Or visit MBTA Customer Support online to submit comments.
July 4th Holiday Services Update posted on Jun 30
MassDOT encourages safe travel during the upcoming July 4 holiday weekend. Before you drive, check our live Traffic Cameras web page to view current conditions. Traffic is especially heavy at the I-84 interchange at Exit 9 in Sturbridge on the day before the holiday and …Continue Reading July 4th Holiday Services Update
MassDOT Board Approves Contract for 325 New MBTA Buses posted on Jun 29
The MassDOT Board of Directors today approved a contract for the manufacture and delivery of 325 new state-of-the-art replacement buses for the MBTA fleet. “This is a major step in the process in modernizing the MBTA’s bus fleet and provides an important resource for millions …Continue Reading MassDOT Board Approves Contract for 325 New MBTA Buses
Medford Cradock Bridge: I-93 Route 16 Westbound Ramp Closure posted on Jun 26
MassDOT is scheduled to close the I-93 Route 16 Westbound off ramp on Monday, June 29, at 7:00 AM to begin construction on the Cradock Bridge Project in Medford. The off ramp is scheduled to be closed for the duration of the project through approximately …Continue Reading Medford Cradock Bridge: I-93 Route 16 Westbound Ramp Closure