The Safety Hotline will be checked several times per day to ensure that any reported hazard is assessed and addressed as quickly as possible.
Hotline callers will be asked to provide detailed information about the nature and location of the hazard or safety concern. Employee callers may remain anonymous or leave contact information. An MBTA Safety Department representative will respond.
The MBTA strives every day to ensure that all employees are working in a safe and healthy environment. As required by existing rules, employees should contact the Dispatcher, the nearest Official, or their Supervisor if they encounter anything that is an immediate danger to employees or customers.
As always, MBTA customers with concerns or questions are asked to call MBTA Customer Support:
Monday – Friday: 6:30a.m.-8p.m., Saturday-Sunday: 7:30a.m. – 6p.m.
Or visit MBTA Customer Support online to submit comments.
Plan Ahead for Memorial Day Weekend Travel posted on May 24
MassDOT encourages travelers to plan ahead and travel safely during the Memorial Day holiday weekend. The heaviest traffic is observed during Thursday, Friday, and Monday afternoons and early evenings. Drivers are encouraged to make travel plans accordingly and if possible avoid peak traffic volumes between …Continue Reading Plan Ahead for Memorial Day Weekend Travel
MBTA: Hoverboards Not Allowed posted on May 24
Effective immediately, hoverboards are prohibited on all MBTA property, including stations, buses, subways, trains, and commuter boats. MBTA subway and bus personnel, along with Keolis Commuter Rail staff have been informed that customers with hoverboards shall not be permitted to bring such devices into MBTA …Continue Reading MBTA: Hoverboards Not Allowed
MBTA General Manager DePaola Retirement posted on May 24
Frank DePaola, P.E., who has served as General Manager of the Massachusetts Bay Transportation Authority (MBTA) since February 2015, announced to staff that he plans to retire after his current appointment expires on June 30. Secretary of Transportation Stephanie Pollack thanked DePaola in a letter …Continue Reading MBTA General Manager DePaola Retirement