The Safety Hotline will be checked several times per day to ensure that any reported hazard is assessed and addressed as quickly as possible.
Hotline callers will be asked to provide detailed information about the nature and location of the hazard or safety concern. Employee callers may remain anonymous or leave contact information. An MBTA Safety Department representative will respond.
The MBTA strives every day to ensure that all employees are working in a safe and healthy environment. As required by existing rules, employees should contact the Dispatcher, the nearest Official, or their Supervisor if they encounter anything that is an immediate danger to employees or customers.
As always, MBTA customers with concerns or questions are asked to call MBTA Customer Support:
Monday – Friday: 6:30a.m.-8p.m., Saturday-Sunday: 7:30a.m. – 6p.m.
Or visit MBTA Customer Support online to submit comments.
Plan Ahead: Holiday Weekend Travel posted on Apr 16
MassDOT encourages travelers to plan ahead, travel safely, and use public transportation where possible during the upcoming holiday weekend. Heavy traffic is expected due to Easter Sunday observances and Patriot’s Day/Marathon Monday, April 21. The heaviest traffic congestion on I-90 during busy holiday weekends is …Continue Reading Plan Ahead: Holiday Weekend Travel
Freight Rail Grants Announced posted on Apr 14
The Patrick Administration today announced the awarding of seven grants totaling $2.5 million for industrial rail projects as part of the 2014 Industrial Rail Access Program (IRAP). The IRAP funding for the seven projects is being matched by more than $1.9 million in private sector …Continue Reading Freight Rail Grants Announced
South Coast Rail: Bridge Replacement Public Hearings posted on Apr 14
MassDOT will host Design Public Hearings in Fall River and New Bedford on the 25% design of four bridge replacements along the future South Coast Rail route. The bridge replacements will provide fast and tangible benefits to help expanding freight service and will also be …Continue Reading South Coast Rail: Bridge Replacement Public Hearings