A rider can use any mobile phone to make a schedule request and get an immediate text response. For example, bus riders can text “MBTA Bus [stop ID]” to 266266. The stop ID is available at www.coocoo.com/MBTA.
The real-time text message pilot will be expanded to additional MBTA bus routes and commuter rail trains in the coming weeks. CooCoo’s text-based service is available free of charge to commuters. The MBTA will receive a modest portion of revenues generated by advertising linked to the service.
CooCoo, a New York-based company, also has partnerships with the Long Island Railroad, Metro North Rail Road and New Jersey Transit, with further expansion planned.
The CooCoo partnership is the latest innovative step by the MBTA to provide customers with real-time information about bus and train location and arrival. The U.S. Department of Transportation last month pointed to the MBTA as a transit agency leading the way nationally in these initiatives.
Visit the MBTA App Showcase to check out the latest apps built by independent developers at no cost to the T that help customers know where the next bus or train is located and when it will arrive.