An MBTA team won the Customer Service event in this month’s 2014 APTA International Rail Rodeo competition held in Montreal. The Operations Team of Green Line employees Jimmy Zhu and George Kilroy placed 1st in Customer Service and 5th overall competing with 15 transit agency teams from across the country.
The APTA International Rail Rodeo competition encourages excellence and professionalism in rail transit operations and tests an agency’s proficiency in knowledge of safety rules, customer service skills, train operating ability, and train inspection.
MBTA General Manager Dr. Beverly Scott applauded Jimmy and George and said, “the MBTA continues to set the national standard for customer service and will continue to strive to exceed a customer’s expectations for assistance when riding the T.”
Jimmy and George were pleased with their honor and said providing a high level of customer service is a natural part of their daily duties as T employees.
The American Public Transportation Association (APTA) is a nonprofit international association of 1,500 public and private sector organizations, engaged in the areas of bus, paratransit, light rail, commuter rail, subways, waterborne services, and intercity and high-speed passenger rail.
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