Post Content

MBTA Operations Green Line employees Jimmy Zhu and George Kilroy with MBTA General Manager Dr. Beverly Scott.

MBTA Operations Green Line employees Jimmy Zhu and George Kilroy with MBTA General Manager Dr. Beverly Scott.

An MBTA team won the Customer Service event in this month’s 2014 APTA International Rail Rodeo competition held in Montreal. The Operations Team of Green Line employees Jimmy Zhu and George Kilroy placed 1st in Customer Service and 5th overall competing with 15 transit agency teams from across the country.

The APTA International Rail Rodeo competition encourages excellence and professionalism in rail transit operations and tests an agency’s proficiency in knowledge of safety rules, customer service skills, train operating ability, and train inspection.

MBTA General Manager Dr. Beverly Scott applauded Jimmy and George and said, “the MBTA continues to set the national standard for customer service and will continue to strive to exceed a customer’s expectations for assistance when riding the T.”

Jimmy and George were pleased with their honor and said providing a high level of customer service is a natural part of their daily duties as T employees.

The American Public Transportation Association (APTA) is a nonprofit international association of 1,500 public and private sector organizations, engaged in the areas of bus, paratransit, light rail, commuter rail, subways, waterborne services, and intercity and high-speed passenger rail.

Written By:

Recent Posts

South Station Expansion: DEIR Comment Period Through December 24 posted on Dec 17

South Station Expansion: DEIR Comment Period Through December 24

Posted by:  Matthew Ciborowski, South Station Project Manager, MassDOT Office of Transportation Planning I was pleased to meet with more than 60 people who participated in an Open House and Hearing on the Draft Environmental Impact Report (DEIR) for the South Station Expansion project on   …Continue Reading South Station Expansion: DEIR Comment Period Through December 24

“License to Learn” at RMV Supports Early Education posted on Dec 16

“License to Learn” at RMV Supports Early Education

The Patrick Administration today turned MassDOT’s Registry of Motor Vehicles Boston location into a “Brain Building Zone” to promote the power of engaging parent-child interactions in building children’s literacy through everyday moments. The RMV, Department of Early Education and Care (EEC), and United Way of   …Continue Reading “License to Learn” at RMV Supports Early Education

MassDOT Seeks Interested Parties for New Parking Facility under I-93 posted on Dec 16

MassDOT Seeks Interested Parties for New Parking Facility under I-93

MassDOT issued a Request for Information (RFI) for the new Infra Space facility known as Lot 5, located beneath a large elevated portion of I-93 in Boston. Lot 5 will be constructed by MassDOT in 2015 and will consist of a 175-space surface parking lot,   …Continue Reading MassDOT Seeks Interested Parties for New Parking Facility under I-93