Post Content

MBTA Operations Green Line employees Jimmy Zhu and George Kilroy with MBTA General Manager Dr. Beverly Scott.

MBTA Operations Green Line employees Jimmy Zhu and George Kilroy with MBTA General Manager Dr. Beverly Scott.

An MBTA team won the Customer Service event in this month’s 2014 APTA International Rail Rodeo competition held in Montreal. The Operations Team of Green Line employees Jimmy Zhu and George Kilroy placed 1st in Customer Service and 5th overall competing with 15 transit agency teams from across the country.

The APTA International Rail Rodeo competition encourages excellence and professionalism in rail transit operations and tests an agency’s proficiency in knowledge of safety rules, customer service skills, train operating ability, and train inspection.

MBTA General Manager Dr. Beverly Scott applauded Jimmy and George and said, “the MBTA continues to set the national standard for customer service and will continue to strive to exceed a customer’s expectations for assistance when riding the T.”

Jimmy and George were pleased with their honor and said providing a high level of customer service is a natural part of their daily duties as T employees.

The American Public Transportation Association (APTA) is a nonprofit international association of 1,500 public and private sector organizations, engaged in the areas of bus, paratransit, light rail, commuter rail, subways, waterborne services, and intercity and high-speed passenger rail.

Written By:

Recent Posts

Worcester: Belmont Street Bridge Opens posted on Mar 23

Worcester: Belmont Street Bridge Opens

MassDOT has announced that the Belmont Street Bridge that carries Route 9 over Interstate 290 in Worcester is now open to its permanent configuration. The bridge now features two eastbound lanes toward Shrewsbury, two westbound lanes toward Lincoln Square and a newly-added, left-turn lane through   …Continue Reading Worcester: Belmont Street Bridge Opens

Highway Assistance Patrol Program: MAPFRE Sponsorship Extension posted on Mar 23

Highway Assistance Patrol Program: MAPFRE Sponsorship Extension

MassDOT is pleased to announce an agreement to extend MAPFRE Insurance’s sponsorship of the Highway Assistance Patrol program (HAP) through March 2018. This extension marks the 15th year of partnership between MassDOT and MAPFRE in providing excellent customer service and safe, quick clearance on the   …Continue Reading Highway Assistance Patrol Program: MAPFRE Sponsorship Extension

South Coast Rail: Notice of Project Change posted on Mar 22

South Coast Rail: Notice of Project Change

The Baker-Polito Administration’s Department of Transportation (MassDOT) has filed a Notice of Project Change (NPC) for the South Coast Rail (SCR) Project with the Massachusetts Environmental Policy Act (MEPA) Office on March 15, 2017. The Notice advances South Coast Rail as a phased project that   …Continue Reading South Coast Rail: Notice of Project Change