An MBTA team won the Customer Service event in this month’s 2014 APTA International Rail Rodeo competition held in Montreal. The Operations Team of Green Line employees Jimmy Zhu and George Kilroy placed 1st in Customer Service and 5th overall competing with 15 transit agency teams from across the country.
The APTA International Rail Rodeo competition encourages excellence and professionalism in rail transit operations and tests an agency’s proficiency in knowledge of safety rules, customer service skills, train operating ability, and train inspection.
MBTA General Manager Dr. Beverly Scott applauded Jimmy and George and said, “the MBTA continues to set the national standard for customer service and will continue to strive to exceed a customer’s expectations for assistance when riding the T.”
Jimmy and George were pleased with their honor and said providing a high level of customer service is a natural part of their daily duties as T employees.
The American Public Transportation Association (APTA) is a nonprofit international association of 1,500 public and private sector organizations, engaged in the areas of bus, paratransit, light rail, commuter rail, subways, waterborne services, and intercity and high-speed passenger rail.
MBTA: Green Line Real-Time Tracking posted on Oct 23
Today, the MBTA will begin providing real-time information on the Green Line for the first time in the line’s 117 year history. Real-time data on the location of Green Line trains will be fed to the dozens of MBTA real-time apps. This will mark the …Continue Reading MBTA: Green Line Real-Time Tracking
RMV: Know Your Teen Driver Safety Facts posted on Oct 23
The Registry of Motor Vehicles during National Teen Driver Safety Week reminds us that motor vehicle crashes are the #1 killer of teens. Parental involvement can help reverse that trend. Know the facts: 1. Parental Involvement Did you know? Parents who set, monitor, and enforce …Continue Reading RMV: Know Your Teen Driver Safety Facts
MassDOT, MAPFRE/Commerce Insurance Observe Teen Driver Safety Week posted on Oct 23
Guest Blog Written By Patrick McDonald, CPCU, AIM, AIS Executive Vice President – Business & Clients MAPFRE | Commerce Insurance At MAPFRE | Commerce Insurance, we recognize that Massachusetts teen drivers are at risk and need extra care, support and guidance before getting behind …Continue Reading MassDOT, MAPFRE/Commerce Insurance Observe Teen Driver Safety Week