Post Content

MBTA Operations Green Line employees Jimmy Zhu and George Kilroy with MBTA General Manager Dr. Beverly Scott.

MBTA Operations Green Line employees Jimmy Zhu and George Kilroy with MBTA General Manager Dr. Beverly Scott.

An MBTA team won the Customer Service event in this month’s 2014 APTA International Rail Rodeo competition held in Montreal. The Operations Team of Green Line employees Jimmy Zhu and George Kilroy placed 1st in Customer Service and 5th overall competing with 15 transit agency teams from across the country.

The APTA International Rail Rodeo competition encourages excellence and professionalism in rail transit operations and tests an agency’s proficiency in knowledge of safety rules, customer service skills, train operating ability, and train inspection.

MBTA General Manager Dr. Beverly Scott applauded Jimmy and George and said, “the MBTA continues to set the national standard for customer service and will continue to strive to exceed a customer’s expectations for assistance when riding the T.”

Jimmy and George were pleased with their honor and said providing a high level of customer service is a natural part of their daily duties as T employees.

The American Public Transportation Association (APTA) is a nonprofit international association of 1,500 public and private sector organizations, engaged in the areas of bus, paratransit, light rail, commuter rail, subways, waterborne services, and intercity and high-speed passenger rail.

Written By:

Recent Posts

Governor Baker, Mayor Walsh Announce Joint Community Redevelopment Venture in Downtown Boston posted on Feb 9

Governor Baker, Mayor Walsh Announce Joint Community Redevelopment Venture in Downtown Boston

Today as part of the Baker-Polito Administration’s “Open for Business” Real Estate Asset Leveraging (REAL) Strategy, Governor Charlie Baker and Boston Mayor Martin J. Walsh announced a joint state and city venture with Veolia North America to explore the strategic redevelopment of the Massachusetts Department   …Continue Reading Governor Baker, Mayor Walsh Announce Joint Community Redevelopment Venture in Downtown Boston

MBTA: Green Line Service Temporary Suspension between Park and Haymarket posted on Feb 9

MBTA: Green Line Service Temporary Suspension between Park and Haymarket

On selected weekends and nights, MBTA Green Line service will be suspended in both directions between Park and Haymarket stations to allow for platform work as part of the Government Center Station project. The diversion will allow personnel access to the Government Center Green Line   …Continue Reading MBTA: Green Line Service Temporary Suspension between Park and Haymarket

MassDOT Prepares for Winter Storm posted on Feb 7

MassDOT Prepares for Winter Storm

  The Massachusetts Department of Transportation (MassDOT) is preparing for a significant winter storm which is scheduled to arrive in some areas of the state overnight tonight and early Monday morning and which will bring blizzard conditions to areas along the South Shore as well   …Continue Reading MassDOT Prepares for Winter Storm