An MBTA team won the Customer Service event in this month’s 2014 APTA International Rail Rodeo competition held in Montreal. The Operations Team of Green Line employees Jimmy Zhu and George Kilroy placed 1st in Customer Service and 5th overall competing with 15 transit agency teams from across the country.
The APTA International Rail Rodeo competition encourages excellence and professionalism in rail transit operations and tests an agency’s proficiency in knowledge of safety rules, customer service skills, train operating ability, and train inspection.
MBTA General Manager Dr. Beverly Scott applauded Jimmy and George and said, “the MBTA continues to set the national standard for customer service and will continue to strive to exceed a customer’s expectations for assistance when riding the T.”
Jimmy and George were pleased with their honor and said providing a high level of customer service is a natural part of their daily duties as T employees.
The American Public Transportation Association (APTA) is a nonprofit international association of 1,500 public and private sector organizations, engaged in the areas of bus, paratransit, light rail, commuter rail, subways, waterborne services, and intercity and high-speed passenger rail.
Chelsea: Silver Line Gateway Project Bridge Closure posted on May 22
MassDOT will close the Washington Avenue Bridge in Chelsea on Tuesday, May 26 at 10:00 AM as part of the Silver Line Gateway Project. Appropriate detour signs will be in place to redirect traffic and pedestrians, and identify relocated bus stops. The bridge closure is …Continue Reading Chelsea: Silver Line Gateway Project Bridge Closure
MBTA: Refurbished Green Line Trolleys Returning to Service posted on May 22
The first MBTA Green Line refurbished trolley car was returned to service this week. T personnel are completing test runs on the next refurbished car to return to service in the coming days. These are the first of 86 that are being refurbished. All 86 …Continue Reading MBTA: Refurbished Green Line Trolleys Returning to Service
Travel Safely Memorial Day Weekend! posted on May 20
MassDOT encourages travelers to plan ahead and travel safely during the Memorial Day holiday weekend. The heaviest traffic is expected Thursday, Friday, and Monday afternoons and early evenings. Drivers are encouraged to make travel plans accordingly and if possible avoid peak traffic volumes between 1pm …Continue Reading Travel Safely Memorial Day Weekend!