The pilot program is to run for 90 days, during which time riders on the two lines will be asked to provide feedback on their experience with the program. Depending on customer response to the pilot program, the MBTA and MBCR will consider the deployment of “Quiet Cars” on all thirteen Commuter Rail lines.
MBTA General Manager Richard Davey said the program is the result of a recent survey, which indicated significant demand for passenger coaches free from cell phone chatter.
The car closest to the locomotive will be designated as the ‘quiet car.’ Customers using it will be asked to refrain from cell phone use; keep pagers, cell phones, laptop and PDA sounds off or to vibrate; and speak in whispers. Riders seated in a quiet car who need to use the phone will be asked to move to another car for the duration of their call. Conductors will make normal announcements during the trip. Conductors will be authorized to lift quiet car restrictions during any periods of service disruption or heavy passenger volume.
For more information, as well as tips for riding the “Quiet Car,” please visit www.MBTA.com.
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