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MBTA Wellington Car House, February 20, 2015The MBTA announced that through the tireless efforts of the MBTA’s machinists and repair personnel, 400 rail cars are now in service for the morning and evening commute periods, marking the first time since Feb. 9 that cars in service has reached this number.

Also, efforts to continue improving customer communication and providing information, the MBTA has increased its customer service call center resources by approximately 25 percent for the next 30 days.

Effective immediately, the expanded call center will reduce wait times for T customers seeking information by calling 617-222-3200.

Additionally, effective Monday, MBTA ambassadors will be deployed to key stations during peak hours to serve as resources to assist customers.

During peak service hours, three ambassadors will be at the following stations:

Weekdays from 6:30 a.m. to 9:30 a.m.:

· Mattapan Station
· Central Ave
· Sullivan
· North Station-Orange Line
· State-Orange Line

Weekdays from 3:30 p.m. to 6:30 p.m.:

· Ashmont
· Downtown Crossing
· State-Orange Line
· Haymarket
· North Station-Orange Line

Governor Baker also announced the creation of a Special Panel charged with conducting an in-depth diagnostic review of the T’s core functions. The panel is comprised of national leaders in transportation, economic development, and planning, and will perform a performance review, and benchmark results based on other transit systems. The panel will also review the T’s system of governance, finances, and capital plans. The panel’s goal is to conclude its review by the end of March.

“Public transportation plays a major role in supporting and driving the region’s economy and in order to fix the problems with the MBTA they first must be diagnosed,” said Governor Baker. “This group of national leaders in transportation and public administration will provide us with a framework we can build on. Providing reliable public transportation now will require careful review, adequate resources and a serious discussion of re-structuring. It’s clear that following past procedures will only yield the same unacceptable results.”

Other Recovery Highlights:

· Red Line service from Alewife to North Quincy has resumed.
· Green Line Service along E Branch has resumed.

Latest service information can be found at the MBTA’s winter resource hub: Customers are also urged to check T-Alerts regularly for updates.

Service Updates

Commuter Rail

· Keolis announced that along with their partners at the MBTA, Governor Baker’s office and others a robust recovery plan will be created aimed at getting service back to normal.
The new action plan will include bringing in additional workers to help clear snow and ice from our key maintenance facilities north and south of Boston, layover facilities, as well as at key switch points in the system.
Additional snow removal equipment from outside the system will be brought in to remove snow entirely, and not only plow rail lines.
Keolis has also set up a recovery maintenance plan to repair disabled locomotives and passenger cars and bring more equipment on-line.
One of the top priorities in the next few days is to improve customer communications to ensure that Keolis is providing accurate information in a timely manner to our passengers.
The Commuter Rail will operate on a modified weekday schedule but with significant delays and several canceled trips. Revised schedules are available at

Red Line

· Red line service from Alewife to North Quincy resumes.
· 100 contractors will be deployed at Wollaston Station to assist with recovery efforts.
· Service will be restored from Alewife to Braintree on Monday, February 23.
Orange Line

· Train service is now available at all stations between Oak Grove and Forest Hills.
Trains between Oak Grove and Forest Hills are scheduled to arrive/depart every nine minutes.

Green Line

· Green Line Service along the E branch resumes today.
· Train service along the B branch will operate from Kenmore to Lechmere Stations in both directions. Trolleys between North Station and Kenmore will depart/arrive every six minutes.

Work overnight was performed to clear snow on the Green Line ‘B’ and Green Line ‘E’ branch. Both of these lines have a significant amount of internal, contractor and MEMA supported equipment being deployed tonight to remove street side snow banks that are prohibiting safe transit operations.

Green Line B-Branch

· Approximately 60 workers were clearing snow on Comm Ave Green Line tracks between Packards Corner, Washington Street, and the Boston College Yard.
· Along the B branch, Route 57 buses will run the regular route, which makes stops between Packards Corner and Kenmore Stations.
· Limited bus shuttle service between Kenmore and Boston College.
· Service will be restored on Monday, February 23, 2015

Green Line C-Branch

· Trolley service is operating in both directions from North Station to Cleveland Circle Station, with trains departing/arriving every seven to eight minutes.

Green Line D-Branch

· Trolley service is operating in both directions from Park Street to Riverside Stations, with trains departing/arriving every seven to eight minutes.

Green Line E-Branch

· Service is restored as of Friday, February 20, 2015

Blue Line

The Blue Line is serving all stations between Wonderland and Bowdoin Stations. Trains will depart/arrive every five minutes.

Mattapan Trolley

Service remains suspended on the Mattapan Trolley Line. A limited bus replacement service will be available between Ashmont and Mattapan Stations.
Service will be restored on Friday, February 27, 2015


Buses, including the Silver Line, will operate on a weekday schedule with delays due to traffic and road conditions.


Charlestown service will operate on a weekday schedule on a weekday schedule.
The limited evening departures from Long Wharf /Boston to Hull are as follows: 2:40 p.m.,3:40 p.m., 4:30 p.m., 5:30 p.m, 6:05 p.m., 6:40 p.m.


Please note that parking in MBTA garages will continue to be permitted, but availability may be limited. Lynn, Beverly, Salem, and Wonderland Garages will continue to have low availability. Additional parking availability information can be found found here.
MBTA passengers may also park in available Massport parking at Suffolk Downs Station and board Massport employee shuttles either to Airport terminals or to the Blue Line Airport Station.

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