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MBTA Green Line Snow, February 2015MBTA officials today, in coordination with MassDOT officials, Governor Charlie Baker’s administration, and with the assistance from other agencies, announced that as of this morning, all subway and trolley lines are operational for the first time since February 1st. This morning, service to the Mattapan Trolley line has been restored. As of yesterday, service has been restored on the Braintree Branch of the Red Line, and on the Green Line’s B Branch, a day earlier than initially anticipated.

Snow removal efforts have been underway at about forty different locations throughout the system. Most parking garages should have 70% availability, with the exception of the Lynn garage where availability continues to be a problem with residents utilizing the garage for parking.

Other Recovery Update Highlights:

The MBTA has increased in call center resources by approximately 25 percent. Effective immediately, the expanded call center will reduce wait times for T customers seeking information by calling 617-222-3200.

Effective today, Monday, Feb. 23, during peak hours, MBTA Ambassadors will be deployed to key stations during rush hour to serve as additional resources to assist customers.
During peak service hours, Ambassadors will be at the following stations:

Weekdays from 6:30 a.m. to 9:30 a.m.:

Mattapan Station
Central Avenue
Sullivan
North Station-Orange Line
State-Orange Line

Weekdays from 3:30 p.m. to 6:30 p.m.
Ashmont
Downtown Crossing
State-Orange Line
Haymarket
North Station-Orange Line
Current MBTA Recovery Plan:

Latest service information can be found at the MBTA’s winter resource hub: mbta.com/winter.
Service Updates/Status:

Parking

• Most parking garages should have 70% availability, with the exception that Lynn Garage will continue to have low availability. Additional parking availability information can be found here
• Please note that parking in MBTA garages will continue to be permitted, but availability may be limited.
• MBTA strongly advises customers to download the “Pay-by-phone” App and pay using that service
• Make best efforts to determine space number, as if unable to do so, a Snow day ticket will be left on vehicle
• Pay-by-phone is free and a receipt for proof of payment is immediately provided
• Pay-by-phone receipt can be used as evidence in appeal, if we confirm payment ticket is dismissed
• Appeal all tickets in a timely manner by following instructions in the back of each ticket
• MBTA passengers may also park in available Massport parking at Suffolk Downs Station and board Massport employee shuttles either to Airport terminals or to the Blue Line Airport Station.

Commuter Rail

• Keolis announced that along with their partners at the MBTA, Governor Baker’s office and others a robust recovery plan will be created aimed at getting service back to normal.
• The new action plan will include bringing in additional workers to help clear snow and ice from our key maintenance facilities north and south of Boston, layover facilities, as well as at key switch points in the system.
• Additional snow removal equipment from outside the system will be brought in to remove snow entirely, and not only plow rail lines.
• Keolis has also set up a recovery maintenance plan to repair disabled locomotives and passenger cars and bring more equipment on-line.
• One of the top priorities in the next few days is to improve customer communications to ensure that Keolis is providing accurate information in a timely manner to our passengers.
• Revised schedules are available at mbta.com/winter.

Red Line
• Train service is now available between Alewife and Ashmont stations, and Alewife and Braintree

Orange Line
• Train service is now available at all stations between Oak Grove and Forest Hills.
• Trains between Oak Grove and Forest Hills are scheduled to arrive/depart every nine minutes.

Green Line B-Branch
• Green Line service has been restored between Kenmore Square and Boston College.

Green Line C-Branch
• Trolley service is operating in both directions from North Station to Cleveland Circle Station, with trains departing/arriving every seven to eight minutes.

Green Line D-Branch
• Trolley service is operating in both directions from Park Street to Riverside Stations, with trains departing/arriving every seven to eight minutes.

Green Line E-Branch
• Trolley service is operating between Heath Street and Lechmere Stations, with trains with trains departing/arriving every seven to eight minutes.

Blue Line
• The Blue Line is serving all stations between Wonderland and Bowdoin Stations. Trains will depart/arrive every five minutes.

Mattapan Trolley
• Service has been restored as of Monday, February 23.

Buses
• Buses, including the Silver Line, will operate on a weekday schedule with delays due to traffic and road conditions.

Boats
• Charlestown service will operate on a weekday schedule on a weekday schedule.
• The limited evening departures from Long Wharf /Boston to Hull are as follows: 2:40 p.m., 3:40 p.m., 4:30 p.m., 5:30 p.m, 6:05 p.m., 6:40 p.m.

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