Post Content

image1Governor Charlie Baker, Lieutenant Governor Karyn Polito, Transportation Secretary and CEO Stephanie Pollack, Registrar of Motor Vehicles Erin Deveney, and AAA Northeast President and CEO John Galvin today held a ribbon cutting ceremony to celebrate Registry services now being available at the 33rd Massachusetts AAA branch location in Boston, located at 125 High Street.  This location joins 32 other AAA offices in Massachusetts that offer select Registry of Motor Vehicles (RMV) services to AAA members.

“The partnership between the RMV and AAA Northeast is a great example of public-private partnerships working to benefit individual customers, business community and public sector,” said Governor Baker. “We are pleased at how this partnership has expanded to all parts of the state to better offer RMV services that are convenient, easily accessible and around the corner from where we all live or work.”

“Our administration appreciates how quickly the RMV and AAA have worked together to expand their partnership,” said Lieutenant Governor Polito.  “Our goal has been to stream-line services so customer wait times are short and all transactions are efficiently processed, and our ongoing relationship with the AAA helps the RMV ensure those goals are achieved.”

“The Baker-Polito Administration has prioritized making improvements at the Registry of Motor Vehicles to reduce wait times and make for a more pleasant customer experience,” said Transportation Secretary and CEO Stephanie Pollack. “With 33 AAA locations now as options for walk-in Registry services for AAA members, we are making services more convenient for hundreds of customers each month. I would to thank Registrar Deveney, local municipal leaders and AAA officials for their support which has allowed us to offer additional service options statewide.”

At AAA Registry service locations statewide, AAA members can perform select transactions including:

  • Driver’s license and ID renewals
  • Duplicate licenses or IDs
  • Registration renewals
  • Duplicate registrations
  • Duplicate titles
  • Registration transfers

“The RMV and AAA share a common focus on delivering exceptional customer service to residents from all across the Commonwealth,” said Registrar Deveney. “Our partnership with AAA is both customer-friendly and cost-effective because when members visit AAA for RMV service it frees up our own RMV service center staff to help others with more complex service needs. This is an enormous customer benefit all around.”

“We’re very proud to reach a new milestone in this long and productive partnership, with select Registry services now available in 33 locations across Massachusetts. This expansion provides AAA members with greater choice, convenience, and the only Saturday Registry hours in the Commonwealth.  We look forward to working with the RMV to provide more consumer-friendly services in the future,” added AAA President and CEO Galvin.

In addition to Boston, AAA Northeast now offers RMV services at branches in Acton, Auburn, Burlington, Fairhaven, Framingham, Franklin, Haverhill, Lawrence, Leominster, Lowell, Marlborough, Newburyport, Newton, North Reading, Pittsfield, Peabody, Plymouth, Quincy, Raynham, Rockland, Saugus, Somerset, South Attleboro, South Dennis, Tewksbury, Waltham, Webster, Westwood, and Worcester.  AAA Pioneer Valley offers services in, Hadley, Springfield, and West Springfield.  The RMV and AAA will complete its expansion to have all branches offer RMV services when the Greenfield AAA office begins offering RMV services in spring 2018.

AAA offers its members RMV service hours during weekdays and on Saturdays.  For more information, visit AAA.com/registry.

The RMV is transforming its business processes and replacing its technology to deliver exceptional customer service for residents and businesses across the Commonwealth. Customers are encouraged to “Save Time and Get Ready” online at Mass.gov/RMV to start applications, pay fees, schedule a road test, and start and complete many services easier and faster.

Written By:

Tags:

Recent Posts

MassDOT: Memorial Day Advisory posted on May 21

MassDOT: Memorial Day Advisory

MassDOT is urging the public to stay home Memorial Day Weekend to comply with the Reopening Advisory Board’s “Safer-at-Home-Advisory.”  The Advisory states, in part: all residents should leave home only for healthcare, worship and permitted work, shopping and outdoor activities; people over the age of   …Continue Reading MassDOT: Memorial Day Advisory

MBTA: Year-Long Green Line Closure between Lechmere and North Stations Begins Sunday posted on May 20

MBTA: Year-Long Green Line Closure between Lechmere and North Stations Begins Sunday

The MBTA today reminded customers that Green Line service between Lechmere and North Stations is replaced with shuttle buses every day beginning at the start of service on Sunday, May 24, for approximately one year to accomplish work as part of the Green Line Extension   …Continue Reading MBTA: Year-Long Green Line Closure between Lechmere and North Stations Begins Sunday

MBTA to Install Bus-Only Pavement Markings on Charles River Dam Road beginning Monday, May 18 posted on May 15

MBTA to Install Bus-Only Pavement Markings on Charles River Dam Road beginning Monday, May 18

The MBTA announced today that work to install bus-only pavement markings for temporary dedicated bus lanes on Charles River Dam Road will begin on Monday, May 18. In effect for approximately one year beginning Sunday, May 24, the dedicated bus lanes will support bus replacement   …Continue Reading MBTA to Install Bus-Only Pavement Markings on Charles River Dam Road beginning Monday, May 18