The Baker-Polito Administration’s Department of Transportation (MassDOT) and Registry of Motor Vehicles (RMV) today announced the launch of the “RMV Near Me” program, a pilot partnership with statewide Councils on Aging (COA) to provide additional service locations at which senior citizens can receive assistance processing routine Registry transactions online. The program is the latest in a series of initiatives designed to improve customer service at the Registry by offering alternative service solutions.
“The RMV Near Me Program is another great example of our commitment to identifying new, creative ways to improve customer service at the Registry of Motor Vehicles”, said Governor Charlie Baker. “We are pleased to be partnering with Councils on Aging across the Commonwealth to provide opportunities for our seniors to receive assistance with processing online Registry transactions.”
“Providing a positive customer service experience for all Registry customers is at the forefront of our agenda,” said Registrar of Motor Vehicles Erin Deveney. “When we sat down to think about alternative service solutions to bring our business to our customers, we saw that the answer was simple but innovative- ask our existing, long term partners to help. The RMV is grateful to the Councils on Aging that have made “RMV Near Me” a success and we look forward to training others in the very near future.”
To date, approximately 60 Councils on Aging, listed below, are participating in the program, where Council staff were trained by RMV staff, and are now able to assist residents with conducting online transactions as well as helping to locate important RMV forms, documents, and resources online. Examples of several RMV transactions that can be processed at COA locations include: 1) renewing Massachusetts driver’s licenses online (if the resident is younger than 75); and 2) renewing a motor vehicle registration without having to visit the local RMV branch.
Over the last year, the RMV has been increasing the use of existing alternative service channels, increasing RMV staff performance measured by improving accountability and customer treatment, and improving customer wait times through the use of dual queuing methods that have eliminated hidden wait times at participating branches. The RMV has also redesigned MassRMV.com to be more customer friendly and improved outreach to increase online use.
The partnership with the Councils on Aging follows an RMV partnership with 12 AAA offices throughout the Commonwealth offering Registry services for members. For a complete list of transactions, visit http://www.southernnewengland.aaa.com/.
The RMV reminds customers that the best place to do business is at our online branch as it offers more than 20 transactions you can complete online at www. MassRMV.com. For the latest RMV news follow Twitter @MassRMV #skiptheline.
Participating Councils on Aging
Adams, Amesbury, Athol, Bellingham, Blackstone, Blandford, Brewster, Brimfield, Brockton, Clinton, Chester, Dartmouth, East Longmeadow, Easthampton, Erving, Framingham, Gardner, Gloucester, Great Barrington, Hamilton, Holden, Huntington, Lawrence, Littleton, Longmeadow, Merrimac, Methuen, Middlefield, Middleton, Millbury, Monson, New Bedford, Newton, Nahant, Peabody, Pembroke, Pittsfield, Plymouth, Rowley, Russell, Scituate, Sharon, Sheffield, Spencer, Taunton, Wakefield, Wales, West Boylston, Westford, Wilmington, Winchendon, Woburn
Medford: Green Line Extension Public Meeting December 14 posted on Dec 5
The Green Line Extension Project Interim Program Management Team will host a public meeting as follows: Wednesday, December 14, 6:30 to 8:30 PM, Medford City Hall, Council Chambers, 85 George P. Hassett Drive The purpose of the meeting will be to present a general update …Continue Reading Medford: Green Line Extension Public Meeting December 14
MBTA Future: Focus40 Seeks Your Ideas posted on Dec 2
The Focus40 Street Team has been out at stops and stations around the system, collecting your ideas for the MBTA’s future. The Street Team is made up of MassDOT staff, community members, and partner organizations. We have already engaged with over 1,000 MBTA customers and …Continue Reading MBTA Future: Focus40 Seeks Your Ideas
MassDOT, MAPFRE Insurance Encourage Motorists to Prepare for Winter Driving posted on Dec 1
MassDOT and MAPFRE Insurance offer helpful tips to ensure that your vehicle is geared up for wintry road conditions: Bring your vehicle in for an inspection. Winter can involve some of the harshest conditions for your vehicle to endure, so have your vehicle checked by …Continue Reading MassDOT, MAPFRE Insurance Encourage Motorists to Prepare for Winter Driving