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RMV Skip the LineThe Baker-Polito Administration’s Department of Transportation (MassDOT) and Registry of Motor Vehicles (RMV) today announced the launch of the “RMV Near Me” program, a pilot partnership with statewide Councils on Aging (COA) to provide additional service locations at which senior citizens can receive assistance processing routine Registry transactions online. The program is the latest in a series of initiatives designed to improve customer service at the Registry by offering alternative service solutions.

“The RMV Near Me Program is another great example of our commitment to identifying new, creative ways to improve customer service at the Registry of Motor Vehicles”, said Governor Charlie Baker. “We are pleased to be partnering with Councils on Aging across the Commonwealth to provide opportunities for our seniors to receive assistance with processing online Registry transactions.”

“Providing a positive customer service experience for all Registry customers is at the forefront of our agenda,” said Registrar of Motor Vehicles Erin Deveney. “When we sat down to think about alternative service solutions to bring our business to our customers, we saw that the answer was simple but innovative- ask our existing, long term partners to help. The RMV is grateful to the Councils on Aging that have made “RMV Near Me” a success and we look forward to training others in the very near future.”

To date, approximately 60 Councils on Aging, listed below, are participating in the program, where Council staff were trained by RMV staff, and are now able to assist residents with conducting online transactions as well as helping to locate important RMV forms, documents, and resources online. Examples of several RMV transactions that can be processed at COA locations include: 1) renewing Massachusetts driver’s licenses online (if the resident is younger than 75); and 2) renewing a motor vehicle registration without having to visit the local RMV branch.

Over the last year, the RMV has been increasing the use of existing alternative service channels, increasing RMV staff performance measured by improving accountability and customer treatment, and improving customer wait times through the use of dual queuing methods that have eliminated hidden wait times at participating branches. The RMV has also redesigned MassRMV.com to be more customer friendly and improved outreach to increase online use.

The partnership with the Councils on Aging follows an RMV partnership with 12 AAA offices throughout the Commonwealth offering Registry services for members. For a complete list of transactions, visit http://www.southernnewengland.aaa.com/.

The RMV reminds customers that the best place to do business is at our online branch as it offers more than 20 transactions you can complete online at www. MassRMV.com. For the latest RMV news follow Twitter @MassRMV #skiptheline.

Participating Councils on Aging

Adams, Amesbury, Athol, Bellingham, Blackstone, Blandford, Brewster, Brimfield, Brockton, Clinton, Chester, Dartmouth, East Longmeadow, Easthampton, Erving, Framingham, Gardner, Gloucester, Great Barrington, Hamilton, Holden, Huntington, Lawrence, Littleton, Longmeadow, Merrimac, Methuen, Middlefield, Middleton, Millbury, Monson, New Bedford, Newton, Nahant, Peabody, Pembroke, Pittsfield, Plymouth, Rowley, Russell, Scituate, Sharon, Sheffield, Spencer, Taunton, Wakefield, Wales, West Boylston, Westford, Wilmington, Winchendon, Woburn

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