MassDOT Secretary and CEO Richard A. Davey today appointed Celia Blue as Registrar of Motor Vehicles. Blue replaces Rachel Kaprielian, who was appointed by Governor Deval Patrick as Secretary of Labor and Workforce Development.
Blue is currently the MassDOT Assistant Secretary for Performance Management and Innovation, where she worked closely with each division to develop and implement performance management systems. She previously served as Deputy Registrar for the Registry of Motor Vehicles and was responsible for oversight of the RMV’s customer service operations.
“Celia has spearheaded numerous successful innovation initiatives and led our efforts to make performance management more transparent and accountable to the public,” said Secretary Davey. “As a former Deputy Registrar with private sector experience, she is uniquely qualified to lead the RMV.”
Under Celia’s leadership as Deputy Registrar working with Registrar Kaprielian, customer wait times at RMV branches and the call center were reduced. Blue was also instrumental in the implementation of the RMV’s innovative partnership with AAA.
She previously served as a Commissioner of the former Massachusetts Aeronautics Commission and worked in the private sector in leadership roles focusing on customer service, operational management and small businesses management.
Blue holds a Bachelor of Science degree from Worcester State College and a Masters in Business Administration degree from Anna Maria College. She has been recognized for her leadership, commitment and dedication to making Boston a more inclusive city and serves on the boards of several civic and community organizations in Central and Eastern Massachusetts.
“I also wish to congratulate Rachel Kaprielian on her appointment as Secretary of Labor and Workforce Development,” said Secretary Davey. “She can be proud of her accomplishments as Registrar in bringing a customer focus to the RMV, and I know she will bring the same vision, energy, and commitment to her new role.”
During Kaprielian’s tenure, the RMV implemented significant expansion of the Registry’s online branch along with an innovative customer service plan working with sister transportation agencies, municipalities and local delegations to build new branches in rent-free public spaces.
South Coast Rail: Project of the Year Candidate posted on Oct 24
The South Coast Rail project will be under consideration for the North American Project of the Year, specifically for job creation, at next week’s North American Strategic Infrastructure Leadership Forum in Washington, D.C. The forum is hosted by the globally recognized firm CG/LA Infrastructure. Aconex, …Continue Reading South Coast Rail: Project of the Year Candidate
MBTA: Green Line Real-Time Tracking posted on Oct 23
Today, the MBTA will begin providing real-time information on the Green Line for the first time in the line’s 117 year history. Real-time data on the location of Green Line trains will be fed to the dozens of MBTA real-time apps. This will mark the …Continue Reading MBTA: Green Line Real-Time Tracking
RMV: Know Your Teen Driver Safety Facts posted on Oct 23
The Registry of Motor Vehicles during National Teen Driver Safety Week reminds us that motor vehicle crashes are the #1 killer of teens. Parental involvement can help reverse that trend. Know the facts: 1. Parental Involvement Did you know? Parents who set, monitor, and enforce …Continue Reading RMV: Know Your Teen Driver Safety Facts