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rmv-danvers-new-branch-dedication-october-31-2018Massachusetts Registrar of Motor Vehicles Erin Deveney today joined state and local officials for a ribbon-cutting event to celebrate the official opening of the new Registry of Motor Vehicles (RMV) Customer Service Center located at 8 Newbury Street in Danvers.

This new service center is the eighth new or remodeled location opened by the RMV in the last two years and it replaces the former center which was previously located at Liberty Tree Mall in Danvers.

The Baker-Polito Administration has made it a priority to improve the customer experience when conducting Registry transactions by implementing new and remodeled centers, an easy to navigate website, and a focus on strategically deploying personnel to keep wait times less than thirty minutes,” said Transportation Secretary & CEO Stephanie Pollack. “We’re pleased to provide North Shore residents who need an in-person transaction with this new RMV center which offers free parking, new computer stations for the public, Wi-Fi and other customer-friendly features.”

“The Registry of Motor Vehicles is excited to open a new service center on the North Shore,” said Registrar Deveney. “We would like to thank state and local officials for partnering with us to deliver this convenient location that Danvers and surrounding communities have been waiting for patiently. We encourage customers to go online before visiting, to make sure they are bringing the documents required under new federal and state laws, and to make sure they need to come for an in-person visit to receive credentials.”

At 6,983 square feet, the new RMV Service Center is a larger facility than the former location, which was 3,135 square feet. This location is fully ADA accessible, and features over 850 parking spaces, 10 dual counter workstations and two registration-only counters.  The new center also includes six upgraded workstations for customer transactions and services, and a dedicated testing room with six testing machines for driver’s license permit tests.

The RMV is transforming its business processes and replacing its technology to deliver exceptional customer service for residents and businesses across the Commonwealth. Customers are encouraged to “Save Time and Get Ready” online at mass.gov/rmv  to start or complete more than 30 transactions, including renewing a driver’s license or registration, ordering a special plate, changing an address, paying license and road test fees, scheduling a road test, requesting a crash report, and many more.

AAA members can also visit any of the 34 AAA branches across the state for select RMV license and registration services.  For more information, visit AAA.com/registry.

The RMV is making strides to build an industry-leading, customer-centered organization for individual and commercial customers, as well as for business and government partners.  In addition to the opening of the Danvers Service Center, the RMV recently opened new offices in Haverhill, Lawrence, Leominster, New Bedford, Plymouth and Springfield, and remodeled an existing center in Brockton.  These new service center sites will ensure better access, parking, and customer intake capability, with an overall improved design to support customer needs.

 

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