MassDOT today announced a new telephone number for Registry of Motor Vehicles business and transactions, 857-DOT-8000/857-368-8000.
The number is live today and serves the RMV’s Call Center which answers an average of 45,000 calls each month.
“The Call Center is one part of our customer-service oriented operation and serves a population accustomed to receiving assistance and performing transactions with a helpful voice on the other end of the line,” said Registrar of Motor Vehicles Rachel Kaprielian.
Over the next year, customers will become familiar with the 857-DOT area code and exchange as MassDOT offices across the Commonwealth transition to the new number. The telephone transition will result in annual phone bill and maintenance savings of approximately $422,000.
“Transportation Reform continues with 857-DOT,” said MassDOT Secretary and CEO Richard A. Davey. “We are replacing the antiqued and redundant telecom systems of the RMV, Turnpike, MassHighway and Executive Office of Transportation to realize significant savings and improve customer service.”
The RMV’s new telephone number, 857-DOT-8000 is being advertised inside Registry branches, on the MBTA system and through the Highway Division’s digital billboard PSA program throughout the month of August.
In addition, more than two dozen RMV transactions may be performed online at mass.gov/RMV.
MassDOT Aeronautics: 2015 Aviation Art Contest Winners posted on Mar 3
The MassDOT Aeronautics Division held the Massachusetts State level judging of the 2015 International Aviation Art Contest, with this year’s theme, “World Air Games”. The World Air Games will be held in Dubai in 2015. During 12 days, spectators will see world class competitions and …Continue Reading MassDOT Aeronautics: 2015 Aviation Art Contest Winners
Boston: Massachusetts Avenue Bridge Public Hearing Set posted on Mar 2
MassDOT has scheduled a Design Public Hearing for the proposed Massachusetts Avenue Bridge over Commonwealth Avenue Project in Boston as follows: Boston Central Library, Commonwealth Salon, 700 Boylston Street, Wednesday, March 25, 2015, 6:30PM-8:00PM The purpose of this hearing is to provide the public with …Continue Reading Boston: Massachusetts Avenue Bridge Public Hearing Set
Remembering the Fall River Line posted on Feb 28
South Coast Rail will transport passengers to Boston from Fall River and New Bedford. Both South Coast cities have rich histories, including Fall River’s stint as a gateway to the mid-Atlantic. Until about 80 years ago, the most direct route to New York City from …Continue Reading Remembering the Fall River Line