MassDOT today announced a new telephone number for Registry of Motor Vehicles business and transactions, 857-DOT-8000/857-368-8000.
The number is live today and serves the RMV’s Call Center which answers an average of 45,000 calls each month.
“The Call Center is one part of our customer-service oriented operation and serves a population accustomed to receiving assistance and performing transactions with a helpful voice on the other end of the line,” said Registrar of Motor Vehicles Rachel Kaprielian.
Over the next year, customers will become familiar with the 857-DOT area code and exchange as MassDOT offices across the Commonwealth transition to the new number. The telephone transition will result in annual phone bill and maintenance savings of approximately $422,000.
“Transportation Reform continues with 857-DOT,” said MassDOT Secretary and CEO Richard A. Davey. “We are replacing the antiqued and redundant telecom systems of the RMV, Turnpike, MassHighway and Executive Office of Transportation to realize significant savings and improve customer service.”
The RMV’s new telephone number, 857-DOT-8000 is being advertised inside Registry branches, on the MBTA system and through the Highway Division’s digital billboard PSA program throughout the month of August.
In addition, more than two dozen RMV transactions may be performed online at mass.gov/RMV.
I-90 Pru Tunnel Work Scheduled: April 26-27 posted on Apr 22
Today, the Massachusetts Convention Center Authority (MCCA) and MassDOT announced the fourth and final weekend of lane restrictions on the Massachusetts Turnpike associated with the removal of the I-90 Prudential Tunnel ceiling in Boston. Due to the faster-than-anticipated progress on the ceiling removal, the fourth …Continue Reading I-90 Pru Tunnel Work Scheduled: April 26-27
Fall River: Route 79/Braga Bridge Project Demolition posted on Apr 22
MassDOT contractors beginning today as part of the Route 79/Braga Bridge Improvements Project will remove the portion of the elevated Route 79 over the intersection of Anawan Street/Pocasset Street and Davol Street. The work will take place today, Tuesday, April 22 through Friday, April 25. …Continue Reading Fall River: Route 79/Braga Bridge Project Demolition
Green Line Extension: Medford Detour posted on Apr 21
The Green Line Extension team would like to inform you of upcoming Phase 1 project work on Harvard Street in Medford. On the weekend of April 26th, it will be necessary for the GLX Phase 1 Contractor, Barletta Heavy Division, Inc., to close Harvard Street …Continue Reading Green Line Extension: Medford Detour