Post Content

RMV New PhoneNumber, August 1, 2012

MassDOT today announced a new telephone number for Registry of Motor Vehicles business and transactions, 857-DOT-8000/857-368-8000.

The number is live today and serves the RMV’s Call Center which answers an average of 45,000 calls each month.

“The Call Center is one part of our customer-service oriented operation and serves a population accustomed to receiving assistance and performing transactions with a helpful voice on the other end of the line,” said Registrar of Motor Vehicles Rachel Kaprielian.

Over the next year, customers will become familiar with the 857-DOT area code and exchange as MassDOT offices across the Commonwealth transition to the new number. The telephone transition will result in annual phone bill and maintenance savings of approximately $422,000.

“Transportation Reform continues with 857-DOT,” said MassDOT Secretary and CEO Richard A. Davey. “We are replacing the antiqued and redundant telecom systems of the RMV, Turnpike, MassHighway and Executive Office of Transportation to realize significant savings and improve customer service.”

The RMV’s new telephone number, 857-DOT-8000 is being advertised inside Registry branches, on the MBTA system and through the Highway Division’s digital billboard PSA program throughout the month of August.

In addition, more than two dozen RMV transactions may be performed online at mass.gov/RMV.

Written By:

Recent Posts

Plan Ahead for Memorial Day Weekend Travel posted on May 24

Plan Ahead for Memorial Day Weekend Travel

MassDOT encourages travelers to plan ahead and travel safely during the Memorial Day holiday weekend.  The heaviest traffic is observed during Thursday, Friday, and Monday afternoons and early evenings.  Drivers are encouraged to make travel plans accordingly and if possible avoid peak traffic volumes between   …Continue Reading Plan Ahead for Memorial Day Weekend Travel

MBTA: Hoverboards Not Allowed posted on May 24

MBTA: Hoverboards Not Allowed

Effective immediately, hoverboards are prohibited on all MBTA property, including stations, buses, subways, trains, and commuter boats. MBTA subway and bus personnel, along with Keolis Commuter Rail staff have been informed that customers with hoverboards shall not be permitted to bring such devices into MBTA   …Continue Reading MBTA: Hoverboards Not Allowed

MBTA General Manager DePaola Retirement posted on May 24

MBTA General Manager DePaola Retirement

Frank DePaola, P.E., who has served as General Manager of the Massachusetts Bay Transportation Authority (MBTA) since February 2015, announced to staff that he plans to retire after his current appointment expires on June 30. Secretary of Transportation Stephanie Pollack thanked DePaola in a letter   …Continue Reading MBTA General Manager DePaola Retirement