Post Content

RMV New PhoneNumber, August 1, 2012

MassDOT today announced a new telephone number for Registry of Motor Vehicles business and transactions, 857-DOT-8000/857-368-8000.

The number is live today and serves the RMV’s Call Center which answers an average of 45,000 calls each month.

“The Call Center is one part of our customer-service oriented operation and serves a population accustomed to receiving assistance and performing transactions with a helpful voice on the other end of the line,” said Registrar of Motor Vehicles Rachel Kaprielian.

Over the next year, customers will become familiar with the 857-DOT area code and exchange as MassDOT offices across the Commonwealth transition to the new number. The telephone transition will result in annual phone bill and maintenance savings of approximately $422,000.

“Transportation Reform continues with 857-DOT,” said MassDOT Secretary and CEO Richard A. Davey. “We are replacing the antiqued and redundant telecom systems of the RMV, Turnpike, MassHighway and Executive Office of Transportation to realize significant savings and improve customer service.”

The RMV’s new telephone number, 857-DOT-8000 is being advertised inside Registry branches, on the MBTA system and through the Highway Division’s digital billboard PSA program throughout the month of August.

In addition, more than two dozen RMV transactions may be performed online at mass.gov/RMV.

Written By:

Recent Posts

MBTA: Fitchburg Line Weekend Service Suspension posted on Mar 27

MBTA: Fitchburg Line Weekend Service Suspension

The MBTA has issued a Service Alert:  No Weekend Service on the commuter rail Fitchburg Main Line for the period from April 25th, 2015 through November 22nd, 2015. The suspension of weekend service will allow construction of major improvements on the Fitchburg Main Line to   …Continue Reading MBTA: Fitchburg Line Weekend Service Suspension

Employers Honored for Excellence in Commuter Options posted on Mar 26

Employers Honored for Excellence in Commuter Options

The efforts of more than 170 Massachusetts businesses, colleges, and universities, who promote active, healthy, and sustainable commute options, were celebrated today for helping Massachusetts to reduce traffic congestion, to promote healthy lifestyles, and benefit the environment. The Massachusetts Excellence in Commuter Options (ECO) Awards   …Continue Reading Employers Honored for Excellence in Commuter Options

Longfellow Bridge: “Salt and Pepper” Towers Work posted on Mar 26

Longfellow Bridge: “Salt and Pepper” Towers Work

MassDOT on Saturday, March 28 will begin preparing to dismantle the downstream “salt and pepper” towers as part of the Longfellow Bridge Restoration Project. MassDOT’s contractor, White-Skanska-Consigli JV (WSC), coordinated with the cities of Cambridge and Boston as well as the MBTA to begin dismantling   …Continue Reading Longfellow Bridge: “Salt and Pepper” Towers Work