Post Content

RMV New PhoneNumber, August 1, 2012

MassDOT today announced a new telephone number for Registry of Motor Vehicles business and transactions, 857-DOT-8000/857-368-8000.

The number is live today and serves the RMV’s Call Center which answers an average of 45,000 calls each month.

“The Call Center is one part of our customer-service oriented operation and serves a population accustomed to receiving assistance and performing transactions with a helpful voice on the other end of the line,” said Registrar of Motor Vehicles Rachel Kaprielian.

Over the next year, customers will become familiar with the 857-DOT area code and exchange as MassDOT offices across the Commonwealth transition to the new number. The telephone transition will result in annual phone bill and maintenance savings of approximately $422,000.

“Transportation Reform continues with 857-DOT,” said MassDOT Secretary and CEO Richard A. Davey. “We are replacing the antiqued and redundant telecom systems of the RMV, Turnpike, MassHighway and Executive Office of Transportation to realize significant savings and improve customer service.”

The RMV’s new telephone number, 857-DOT-8000 is being advertised inside Registry branches, on the MBTA system and through the Highway Division’s digital billboard PSA program throughout the month of August.

In addition, more than two dozen RMV transactions may be performed online at mass.gov/RMV.

Written By:

Recent Posts

Highway Assistance Patrol Program: MAPFRE Sponsorship Extension posted on Mar 23

Highway Assistance Patrol Program: MAPFRE Sponsorship Extension

MassDOT is pleased to announce an agreement to extend MAPFRE Insurance’s sponsorship of the Highway Assistance Patrol program (HAP) through March 2018. This extension marks the 15th year of partnership between MassDOT and MAPFRE in providing excellent customer service and safe, quick clearance on the   …Continue Reading Highway Assistance Patrol Program: MAPFRE Sponsorship Extension

South Coast Rail: Notice of Project Change posted on Mar 22

South Coast Rail: Notice of Project Change

The Baker-Polito Administration’s Department of Transportation (MassDOT) has filed a Notice of Project Change (NPC) for the South Coast Rail (SCR) Project with the Massachusetts Environmental Policy Act (MEPA) Office on March 15, 2017. The Notice advances South Coast Rail as a phased project that   …Continue Reading South Coast Rail: Notice of Project Change

Tobin Bridge Repair, Preservation Project posted on Mar 22

Tobin Bridge Repair, Preservation Project

MassDOT will begin operations this week on an upcoming project to repair, clean and preserve by painting a section of the Tobin Memorial Bridge which carries Route 1 over the Mystic River and between the Charlestown neighborhood of Boston and Chelsea. MassDOT crews and contractors   …Continue Reading Tobin Bridge Repair, Preservation Project