Post Content

RMV New PhoneNumber, August 1, 2012

MassDOT today announced a new telephone number for Registry of Motor Vehicles business and transactions, 857-DOT-8000/857-368-8000.

The number is live today and serves the RMV’s Call Center which answers an average of 45,000 calls each month.

“The Call Center is one part of our customer-service oriented operation and serves a population accustomed to receiving assistance and performing transactions with a helpful voice on the other end of the line,” said Registrar of Motor Vehicles Rachel Kaprielian.

Over the next year, customers will become familiar with the 857-DOT area code and exchange as MassDOT offices across the Commonwealth transition to the new number. The telephone transition will result in annual phone bill and maintenance savings of approximately $422,000.

“Transportation Reform continues with 857-DOT,” said MassDOT Secretary and CEO Richard A. Davey. “We are replacing the antiqued and redundant telecom systems of the RMV, Turnpike, MassHighway and Executive Office of Transportation to realize significant savings and improve customer service.”

The RMV’s new telephone number, 857-DOT-8000 is being advertised inside Registry branches, on the MBTA system and through the Highway Division’s digital billboard PSA program throughout the month of August.

In addition, more than two dozen RMV transactions may be performed online at mass.gov/RMV.

Written By:

Recent Posts

MBTA: Weekend Service on 3 Commuter Rail Lines Begins December 27 posted on Dec 19

MBTA: Weekend Service on 3 Commuter Rail Lines Begins December 27

The restoration of weekend Commuter Rail service on three lines will begin next Saturday, December 27. The Kingston/Plymouth and Greenbush lines will see the return of Saturday and Sunday service and the Needham Line will resume Saturday service after a two year absence. “MassDOT is   …Continue Reading MBTA: Weekend Service on 3 Commuter Rail Lines Begins December 27

Fairhaven Bike Train Program Recognized posted on Dec 18

Fairhaven Bike Train Program Recognized

The Town of Fairhaven was recognized alongside the Massachusetts Safe Routes to School (SRTS) Program by Cape Cod’s NPR station, WCAI, for their bike train program. A bike train is a fun way for elementary and middle school students to get to school while being   …Continue Reading Fairhaven Bike Train Program Recognized

South Station Expansion: DEIR Comment Period Through December 24 posted on Dec 17

South Station Expansion: DEIR Comment Period Through December 24

Posted by:  Matthew Ciborowski, South Station Project Manager, MassDOT Office of Transportation Planning I was pleased to meet with more than 60 people who participated in an Open House and Hearing on the Draft Environmental Impact Report (DEIR) for the South Station Expansion project on   …Continue Reading South Station Expansion: DEIR Comment Period Through December 24