MassDOT today announced a new telephone number for Registry of Motor Vehicles business and transactions, 857-DOT-8000/857-368-8000.
The number is live today and serves the RMV’s Call Center which answers an average of 45,000 calls each month.
“The Call Center is one part of our customer-service oriented operation and serves a population accustomed to receiving assistance and performing transactions with a helpful voice on the other end of the line,” said Registrar of Motor Vehicles Rachel Kaprielian.
Over the next year, customers will become familiar with the 857-DOT area code and exchange as MassDOT offices across the Commonwealth transition to the new number. The telephone transition will result in annual phone bill and maintenance savings of approximately $422,000.
“Transportation Reform continues with 857-DOT,” said MassDOT Secretary and CEO Richard A. Davey. “We are replacing the antiqued and redundant telecom systems of the RMV, Turnpike, MassHighway and Executive Office of Transportation to realize significant savings and improve customer service.”
The RMV’s new telephone number, 857-DOT-8000 is being advertised inside Registry branches, on the MBTA system and through the Highway Division’s digital billboard PSA program throughout the month of August.
In addition, more than two dozen RMV transactions may be performed online at mass.gov/RMV.
Morton Street Bridge Opens Ahead of Schedule posted on Aug 19
MassDOT announced the successful opening of the new Morton Street Bridge in Mattapan more than a full day ahead of the already accelerated schedule. The original structurally deficient bridge carrying Morton Street over the MBTA commuter rail tracks closed on Friday, August 8 for final …Continue Reading Morton Street Bridge Opens Ahead of Schedule
Berkley: Padelford Street Bridge Opens posted on Aug 18
MassDOT’s Highway Division Administrator Frank DePaola today joined state and local officials in celebrating the opening of the new Padelford Street Bridge in Berkley. The $5.65 million project used fast track “Design Build” rapid construction techniques to replace the bridge structure. The result: a limited …Continue Reading Berkley: Padelford Street Bridge Opens
MassDOT Infra-Space Program Seeks Ideas posted on Aug 15
MassDOT has announced creation of the “Infra-Space” Program to identify areas under elevated roads, bridges or viaducts for possible redevelopment opportunities. The Infra-Space program follows the successful ongoing development of a parking facility, multi-modal path, and adjustable ornamental light displays under a large elevated portion …Continue Reading MassDOT Infra-Space Program Seeks Ideas