MassDOT officials today opened the first of three RMV branches in AAA Southern New England offices with Saturday hours in Worcester, with openings to follow soon in Plymouth and Framingham. The initiative to offer basic licensing and registration services to AAA members followed a successful year-long pilot program with MassDOT's RMV Division.
Registrar Rachel Kaprielian and AAA Southern New England President & CEO Mark A. Shaw joined Worcester area legislators to formally launch the new service at AAA in Worcester. Other branches will open July 14 at AAA Plymouth and July 21 at AAA Framingham. All three offices will offer their members the opportunity to renew their licenses and vehicle registrations during regular business hours which include Saturdays from 9 a.m. to 1 p.m.
AAA has successfully provided RMV services in Rhode Island and Connecticut for several years and the start of the permanent program in Massachusetts is expected to be a popular benefit for AAA members.
Registration and driver license renewals are available at the three AAA locations during regular business hours: Monday-Friday, 9 a.m.-5 p.m., and Saturdays from 9 a.m.-1 p.m. AAA Worcester is located at 25 Mountain Street East, AAA Plymouth at 29 Home Depot Drive and AAA Framingham at 653 Worcester Road (Route 9).
In the past two years, MassDOT RMV has made the online branch the busiest by adding more than a dozen new transactions to the website which resulted in 40% more customer traffic. Recently, the RMV unveiled its latest online transaction, giving permit holders the ability to schedule road tests online. Last month, the RMV added another feature that allows drivers to cancel their license plates online rather than turning them in at a branch.