The MassDOT Board of Directors has unanimously approved a contract for the design, development and installation of a new operating system to serve the next generation of Registry of Motor Vehicles customers.
The 63-month contract awarded to Deloitte Consulting LLC not to exceed $76.8 million includes all costs to create and implement a new system, which will save an estimated $19 million dollars or more each year- a return on investment of approximately six years.
“The Board vote today is a win for our customers,” MassDOT Secretary and CEO Richard A. Davey. “This modernization project will revolutionize the way our customers interact with us. Their time spent in line and on the phone will be reduced and we will use technology to make each customer’s Registry profile readily accessible and easy to understand.”
The existing 27-year old COBOL-based system, known as ALARS (Automated Licensing and Registration System), is pushed to the limit as it handles seven million transactions each day.
“This investment is one that will increase the ease of doing business with the Registry,” said Registrar of Motor Vehicles Rachel Kaprielian. “Modernization will allow us to better respond to the needs of our customers and business partners and give us a system that can adapt to new administrative, legislative and regulatory changes like never before.”
The new system will also evaluate staff and branch performance, provide reliable revenue collection and distribution, improve information sharing with law enforcement, and expand services conducted by our business partners in the vehicle sales and insurance industries.
Visit the RMV online today to perform many basic license and registration transaction.
Winter Storm Update: Statewide Travel Ban, MBTA Closed Tuesday, January 27 posted on Jan 26
Governor Charlie Baker has signed an Executive Order allowing for the enforcement of a statewide travel ban effective at midnight, Monday, January 26. The following exceptions shall exist for the ban and all drivers are encouraged to remain safe and use their best judgment: …Continue Reading Winter Storm Update: Statewide Travel Ban, MBTA Closed Tuesday, January 27
Winter Storm: Safe Travel Tips posted on Jan 26
With a major winter storm upon us this week, travel should be avoided during the storm. If you must travel today or immediately following the storm, be sure to Prepare Your Vehicle For Winter Driving and bring Winter Car Supplies. Use Common Sense While Driving …Continue Reading Winter Storm: Safe Travel Tips
Longfellow Bridge: Overnight Demolition Work Begins February 2 posted on Jan 23
MassDOT contractors for the Longfellow Bridge Rehabilitation Project will temporarily perform overnight demolition work beginning on Monday, February 2, 2015. This schedule will be in place for four to six weeks. The work hours are from 11:00 PM to 7:00 AM. During the work, two …Continue Reading Longfellow Bridge: Overnight Demolition Work Begins February 2