The MassDOT Board of Directors has unanimously approved a contract for the design, development and installation of a new operating system to serve the next generation of Registry of Motor Vehicles customers.
The 63-month contract awarded to Deloitte Consulting LLC not to exceed $76.8 million includes all costs to create and implement a new system, which will save an estimated $19 million dollars or more each year- a return on investment of approximately six years.
“The Board vote today is a win for our customers,” MassDOT Secretary and CEO Richard A. Davey. “This modernization project will revolutionize the way our customers interact with us. Their time spent in line and on the phone will be reduced and we will use technology to make each customer’s Registry profile readily accessible and easy to understand.”
The existing 27-year old COBOL-based system, known as ALARS (Automated Licensing and Registration System), is pushed to the limit as it handles seven million transactions each day.
“This investment is one that will increase the ease of doing business with the Registry,” said Registrar of Motor Vehicles Rachel Kaprielian. “Modernization will allow us to better respond to the needs of our customers and business partners and give us a system that can adapt to new administrative, legislative and regulatory changes like never before.”
The new system will also evaluate staff and branch performance, provide reliable revenue collection and distribution, improve information sharing with law enforcement, and expand services conducted by our business partners in the vehicle sales and insurance industries.
Visit the RMV online today to perform many basic license and registration transaction.