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img_2884Registrar of Motor Vehicles Erin Deveney and Brockton Mayor Bill Carpenter today officially opened the newly redesigned, and fully ADA-accessible, Registry of Motor Vehicles (RMV) Service Center in Brockton.

The newly renovated Registry Service Center exemplifies the Baker-Polito Administration’s focus on customer service, with more square footage, (11,282 square feet, nearly double the size of the former center), 12 workstations for the public to use for transactions, new hearing offices and other customer improvements: permit testing available in a dedicated area with new equipment with multiple language options, an expanded seating area, and ADA compliant features.

Registrar Erin Deveney says she has appreciated the understanding of customers during the renovation work, “We thank the Brockton-area community for their patience while we worked to bring them a far more efficient service experience. This transformation is something they deserve.  This facility is an example of the Registry’s goal of becoming a customer-centric organization, resulting in a better service experience for all of our customers.”

The Registrar added, “We also want to remind our customers they may be eligible to complete their transaction online, or pre-stage, meaning partially complete their business using online tools, or by visiting a local AAA branch if they are a member of AAA.  If they choose to go online for RMV transactions, they will find easy to navigate information, such as, the Learner’s Permit Test and Registration and Title.”

Customers will experience an efficient and comfortable atmosphere when visiting the Brockton Service Center.  New features include:

  • New equipment for faster processing of Driver Licenses and Identification Cards
  • ADA (Americans with Disabilities Act) compliant design
  • Dedicated space for self-service transactions
  • LED lighting, which lasts longer, conserves energy and provides more natural lighting

The RMV is making strides to build an industry-leading, customer-centered environment for individual and commercial customers, as well as for business and government partners.  In addition to the Brockton renovation, the RMV recently opened new offices in Lawrence, New Bedford, and Springfield.  These new service center sites will ensure adequate access, parking, and customer intake capability, with an overall improved design to support customer needs.

With a strong commitment to a personalized customer service experience, the RMV enables customer mobility and supports consumer safety. Customers are encouraged to “Skip the line and Go Online” to www.MassRMV.com to process over 25 transactions, access checklists to be prepared and  “Get Ready to Go,” in addition to signing up to receive RMV News.

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