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The Registry of Motor Vehicles “Senior Days” program has been connecting older adults with information and resources on available assistance during the pandemic thanks to a partnership with the Executive Office of Elder Affairs, the Massachusetts Healthy Aging Collaborative, and the state’s Aging Service Access Point (ASAP) network.

cropped Coastline elder servicesIn addition to the dedicated in-person Wednesday appointment opportunities at specific Registry locations for adults age 75 and older to conduct business, staff from the ASAP network have been on hand to speak with and connect people to support and services in their communities.

“We are proud of the partnership that began in 2020 which has state employees and non-profits on site and available one day a week to directly talk with customers as they come in for Registry transactions,” said Acting Registrar Colleen Ogilvie. “Registry employees look forward to Wednesdays when the focus is on the needs of older adults and the need to keep these most vulnerable customers safe and healthy while they complete transactions.”

According to Justin Lees, CEO of Coastline Elderly Services, Inc., “We are thankful for this opportunity and I know that it was truly rewarding for our staff to connect with the community. They have really missed that part of their job since the spring.” Based in New Bedford, Coastline is one of the 17 ASAPs that participated in RMV Senior Days this fall. “Overall, I was excited to see a new kind of collaboration opportunity for the ASAPs, and we will take every chance, especially during the pandemic, to engage older adults.”

As part of the Commonwealth’s commitment to become a more age-friendly state through its ReiMAgine Aging plan, the Executive Office of Elder Affairs and the Massachusetts Healthy Aging Collaborative look to engage government agencies, communities and organizations of all types in supporting older residents.

“Our work to promote and support inclusive communities for people of all ages is about taking every opportunity to engage and offer helpful resources,” said James Fuccione of the Massachusetts Healthy Aging Collaborative. “The RMV immediately saw the value in having local organizations on hand to speak directly with older adults during their Senior Days and we appreciate the dedication to this partnership from all involved.”

The following RMV locations held Senior Days every Wednesday and will continue through March, 2021.

  • Brockton
  • Danvers
  • Fall River
  • Greenfield
  • Lawrence
  • Leominster
  • Martha’s Vineyard
  • Nantucket
  • New Bedford
  • North Adams
  • Pittsfield
  • Plymouth
  • Revere
  • South Yarmouth
  • Springfield
  • Watertown
  • Worcester

ASAP staff were in attendance during Senior Days at most RMV locations to answer questions and provide information and resources to older adults. As the initiative continues, the partners involved will review feedback and determine next steps.

Senior hours are by appointment only. Below are the options for seniors to renew by appointment:

  • If you are a AAA member, you may make a reservation now to renew your driver’s license/ID at a AAA location. Visit to schedule your visit.
  • If you are not a AAA member, visit Mass.Gov/RMV to make a reservation to renew at an RMV Service Center. Select the Seniors Hours – All Transactions option on the Make/Cancel a Reservation transaction.
  • Email the RMV for assistance to renew at email address.
  • Call the RMV at 857-368-8005.

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