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rmv-leominster-november-17-2017Registrar of Motor Vehicles Erin Deveney and Mayor Dean J. Mazzarella officially opened the newly redesigned, and fully accessible, Registry of Motor Vehicles Service Center in Leominster.

The new RMV Service Center, located at 500 Research Drive, has features which underscore the Baker-Polito Administration’s focus on customer service, including infrastructure which is ADA compliant, appropriate space for staff and customers, (9,582 square feet), approximately 120 dedicated parking spaces, signage and a floor plan for efficient line ques and ten upgraded workstations for the public to conduct multiple transaction types.  In addition, there are two registration-only work stations at the greeter counter, permit testing in a dedicated area with new equipment that includes multiple language options, and free WiFi.

“This new Registry service center is another example that it’s a new day at the RMV,” said MassDOT Transportation Secretary and CEO Stephanie Pollack.  “The Registry of Motor Vehicles continues to put the customer first, making sure the facility is ADA accessible, has parking available and has a layout that is inviting, efficient and makes sense in terms of what our customers need to get done when they arrive.  I am proud of how the RMV has been expanding and renovating service location options and want to say that we have appreciated the support of many municipal leaders who have assisted us in finding locations in communities which work well for customers and local business leaders.”

“This new Leominster service center location has many examples of customer-friendly service features,” said Registrar Deveney.  “We are very pleased to have this new facility open as it is something our Worcester County customers have waited for and deserve.  This facility is an example of RMV operations which have an enhanced focus on service delivery, resulting in a better experience for all of our customers.”

“Leominster has become a hub of activity for residents and visitors alike,” said Mayor Mazzarella. “The Registry of Motor Vehicles’ central location is certainly part of what makes doing business in North Worcester County so easy. We are happy to have the RMV here in Leominster and to celebrate its new location.  A big thank you to the Baker Polito Administration for their continued commitment to our region.”

Customers will experience a transformed atmosphere when visiting the Leominster Service Center.  The design is more accommodating and new operational and interior features include:

  • New equipment enabling faster processing of Driver Licenses and Identification Cards
  • ADA (Americans with Disabilities Act) compliant elements
  • Efficient customer queuing system with expanded public seating and free Wi-Fi
  • All LED lighting, which lasts longer and conserves energy
  • Upgraded HVAC system, resulting in improved air quality

The RMV is making strides to build an industry-leading, customer-centered environment for individual and commercial customers, as well as for business and government partners.  In addition to the Leominster relocation, the RMV recently opened new offices in New Bedford, Lawrence and Springfield; and the Brockton Service Center was completely remodeled while remaining open.  These new service center sites will ensure adequate access, parking, and customer intake capability, with an overall improved design to support customer needs.

With a strong commitment to a personalized customer service experience, the RMV enables customer mobility and supports consumer safety across the Commonwealth.  Customers are encouraged to “Skip the line and Go Online” to to process over 25 transactions and access checklists to “Get Ready to Go.”

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