Post Content

RMV License RenewalThe MassDOT Registry of Motor Vehicles today announced a new customer communication is now arriving in mailboxes across the Commonwealth to help drivers manage their license renewal process.

“The greatest birthday present that the RMV can give to our customers is the gift of time,” said Registrar of Motor Vehicles Erin Deveney. “This is a direct, concise communication that answers every customer’s first renewal question. Do I have to go to a branch?”

Each customer’s individual eligibility is spelled out on their personalized postcard if the customer may renew online at MassRMV.com or if the customer has to visit a branch.

This communication is intended to help customers avoid making unnecessary trips to a branch for business that can be done online. It is part of an effort by the RMV to respond to the customer demand for more convenient service options. During the month of April, 38,552 customers are up for license renewal, 61% of which are eligible for MassRMV.com online renewal. Approximately 276,000 license renewals were performed online at MassRMV.com in 2015.

Customers are able to renew their license or identification card up to 12-months prior to expiration.

Customers with outstanding financial obligations will need to address issues, such as parking tickets, citation payments, and E-ZPass violations prior to renewal. Customers may check with status online using the Check My Status transaction.

The RMV had discontinued the renewal reminders in 2008 due to budget cuts. In response to customer demand, the reminders were originally revived in the fall of 2013. The Registry offsets the cost of the birthday mailing through the use of advertising.

Customers are advised to renew at least one week before their license expires so their new credential will arrive in the mail at their address. For customers who must visit a branch for a new photo, they may first complete their license renewal application online at MassRMV.com. Customers arriving at a branch with a completed application may proceed to the green READY TO GO line in the locations branches featuring the dual line customer service model.

There are a dozen AAA locations that offer Registry license renewal services to AAA members, including locations in: Burlington, Framingham, Hadley, Newburyport, Newton, Rockland, Saugus, Somerset, South Dennis, West Springfield, Westwood, and Worcester.

Written By:

Tags:

Recent Posts

Baker-Polito Administration Awards $16 Million for 36 Municipal Small Bridge Projects posted on Mar 29

Baker-Polito Administration Awards $16 Million for 36 Municipal Small Bridge Projects

The Baker-Polito Administration today awarded $16 million to 36 communities for the funding of preservation, repair or replacement of bridges with spans of 10 to 20 feet. The funding is the first round of awards through the administration’s Municipal Small Bridge Program, and was announced   …Continue Reading Baker-Polito Administration Awards $16 Million for 36 Municipal Small Bridge Projects

MassDOT Announces Quaboag Connector Van Service Pilot posted on Mar 28

MassDOT Announces Quaboag Connector Van Service Pilot

MassDOT announced today that a new “Quaboag Connector” van transportation service is available for residents in the Quaboag Valley region which includes the towns of Belchertown, Brookfield, Hardwick, Monson, Palmer, Ware, Warren and West Brookfield. The curb-to-curb service has begun as a 12-month pilot that   …Continue Reading MassDOT Announces Quaboag Connector Van Service Pilot

Aeronautics: Baker-Polito Administration Awards Funding to Minute Man Air Field posted on Mar 28

Aeronautics: Baker-Polito Administration Awards Funding to Minute Man Air Field

The Baker-Polito Administration’s Department of Transportation (MassDOT) has announced an award of $850,000 to Minute Man Air Field in Stow for a project to make necessary repairs and reconstruction improvements. MassDOT Aeronautics Administrator Jeffrey DeCarlo joined State Representative Kate Hogan, elected and local officials, municipal   …Continue Reading Aeronautics: Baker-Polito Administration Awards Funding to Minute Man Air Field