Post Content

MassRMV ScreenshotMassDOT Registry of Motor Vehicles Division has transitioned to a new website making it the first motor vehicle administration in the nation poised to accept advertising in order to generate new revenue.

With more than 16 million website visits per year, the switch to www.massrmv.com offers limited advertising opportunities, and allows the RMV to develop clearer navigation to let customers perform their transactions with renewed confidence.

“This is a great example of MassDOT’s continued emphasis on making our services more user-friendly,” said MassDOT Secretary and CEO Richard A. Davey. “MassRMV.com makes online transactions simpler for the customer and gives us additional revenue opportunities.”

During 2012, Registry customers performed more than 3.4 million transactions online, up from 2.9 million transactions in 2011, ranging from license and registration renewals to citation payments to signing up to become organ donors. Advertisements will be limited to select informational pages and are not on customer transaction pages.

“MassRMV.com is now the official website of the Registry of Motor Vehicles where customers may perform 35 different transactions safely and securely,” said Registrar of Motor Vehicles Rachel Kaprielian. “We work hard to drive customer traffic to the web, so we recognize our obligation to make this mode of service delivery as convenient as possible.”

In September, MassDOT conducted usability testing on the new website design with customers at its Chinatown Branch. Based on customer reviews, navigation bars were redesigned, terminology was changed and special alerts affecting branch operations have been pushed to the forefront at MassRMV.com.

MassRMV.com customers will initially see promotional ads for MassDOT and RMV services while a contract with the advertising vendor, Municipal Media Solutions is finalized. In its first year of operation, the advertisements are expected to generate about $65,000 in new revenue.

Online advertising supplements current advertising partnerships, including those used in RMV mailers to defray mailing and productions costs. A closed-circuit RMV TV network, MVN, targets ads to those likely to be conducting business in Registry Branches and offers PSA time for relevant RMV news and updates.

Written By:

Recent Posts

MBTA: Green Line Real-Time Tracking posted on Oct 23

MBTA: Green Line Real-Time Tracking

Today, the MBTA will begin providing real-time information on the Green Line for the first time in the line’s 117 year history. Real-time data on the location of Green Line trains will be fed to the dozens of MBTA real-time apps. This will mark the   …Continue Reading MBTA: Green Line Real-Time Tracking

RMV: Know Your Teen Driver Safety Facts posted on Oct 23

RMV: Know Your Teen Driver Safety Facts

The Registry of Motor Vehicles during National Teen Driver Safety Week reminds us that motor vehicle crashes are the #1 killer of teens. Parental involvement can help reverse that trend. Know the facts: 1. Parental Involvement Did you know? Parents who set, monitor, and enforce   …Continue Reading RMV: Know Your Teen Driver Safety Facts

MassDOT, MAPFRE/Commerce Insurance Observe Teen Driver Safety Week posted on Oct 23

MassDOT, MAPFRE/Commerce Insurance Observe Teen Driver Safety Week

  Guest Blog Written By Patrick McDonald, CPCU, AIM, AIS Executive Vice President – Business & Clients MAPFRE | Commerce Insurance At MAPFRE | Commerce Insurance, we recognize that Massachusetts teen drivers are at risk and need extra care, support and guidance before getting behind   …Continue Reading MassDOT, MAPFRE/Commerce Insurance Observe Teen Driver Safety Week