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RMV Rockland AAA Branch, January 6, 2014MassDOT Acting Secretary & CEO Frank DePaola, Registrar of Motor Vehicles Celia J. Blue and executives from AAA Southern New England (AAA SNE) gathered in Rockland today to announce the latest AAA Registry Services location to begin providing RMV license and registration renewal services to members.

“Improving service delivery in a cost-effective manner is at the core of this public-private partnership with AAA,” said Secretary DePaola. “Essentially doubling the Registry transactions offered and doubling the locations greatly increases our reach to our thousands of mutual customers.”

“Our model for delivering extraordinary customer service relies on meeting our customers where they are,” said Registrar Blue. “AAA is a well-known and trusted organization; our partnership will save time for all customers as AAA members take advantage of these new services.”

“The expansion of the AAA/RMV partnership into six additional AAA offices provides added convenience and choice for Massachusetts’ motorists,” according to AAA Southern New England President and CEO Mark A. Shaw. “Launching the service in our Westwood, Rockland, Newburyport, Burlington, Somerset and Newton offices should be beneficial to all RMV customers across the Commonwealth,” he added.

AAA members may renew or get a duplicate license or ID card, register their passenger vehicles or commercial vehicle under 55,000 pounds. New AAA services include the commercial renewals, as well as registration amendments and transfers, and duplicate titles. For a complete list of transactions, visit www.aaa.com/registry. AAA offers its members the only in-person, RMV services available on the weekend, Saturday mornings from 9am -1pm.

RMV services are now available at AAA SNE locations in Framingham, Rockland, Saugus, South Dennis, Westwood and Worcester. Transactions at the Boston AAA location are no longer available.

Expansion locations were selected based upon customer volume and proximity to existing RMV branches; the following AAA SNE locations will be performing Registry transactions by early 2015: Burlington, Newton, Newburyport, and Somerset.

The expansion of public-private partnerships is included in the RMV’s recently released 10 Point Customer Promise. The customer promise comprises current, ongoing and future initiatives that the RMV has in development to better the Registry experience. At the core of the promise is the effort to diversify our service delivery channels and provide extraordinary customer service. Point six focuses on meeting customers where they are through the continued pursuit and expansion of public-private partnerships with industry partners like AAA, dealerships, driving schools, health care providers and insurance agents.

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