MassDOT Registrar Rachel Kaprielian today announced that road tests can now be booked online at www.mass.gov/rmv. The newest customer convenience to the RMV online branch could help reduce the demand on the call center by approximately 260,000 callers a year. In the last 18 months, MassDOT RMV has made the online branch the busiest by adding a dozen new website transactions which resulted in 39% more customer traffic.
Callers who want to book a road test represent less than one percent of the 2.4 million calls RMV customer service agents answer a year. But the majority of those callers seek road tests during the summer, so the impact on the call center is expected to be immediate in reducing the time a caller has to wait on hold. In addition, MassDOT announced last week that 42 new customer service representatives will be added to front-line registry services which will include six new call center agents.
MassDOT RMV examiners conduct 2,500 road tests a week at 29 locations throughout the state. During a two week test launch of the new online feature, more than 1042 permit holders booked a road test through www.mass.gov/rmv. Those who prepay for the exam when they book online also save themselves a trip to an RMV branch once they’ve completed the road test.
MassDOT RMV Division serves more than 4.6 million drivers at 30 branch locations and online. In the past two years, the RMV has added more than a dozen internet transactions to the website enabling customers to apply online for a first time license or convert an out of state license and then schedule a branch appointment; renew a license, ID, and registration; order a driving record, police crash report and Fast Lane transponder; view the status of a license, registration, driver education certificate and title; sign up for a license renewal reminder and organ and tissue donation as well as cancel a registration plate.
Danvers: Route 128/Route 62 Interchange Crash Reduction posted on Oct 21
MassDOT has announced that due to several recent improvements, there has been a sharp reduction in the number of traffic crashes at the interchange of Route 128 with Route 62 in Danvers. MassDOT worked collaboratively for several months with elected and local officials, the Danvers …Continue Reading Danvers: Route 128/Route 62 Interchange Crash Reduction
MBTA Forest Hills Bus Canopy Public Meeting Set posted on Oct 21
The Casey Arborway Project includes expansion of the Upper Busway at the MBTA’s lntermodal Forest Hills Station. A Public Meeting on the Forest Hills Bus Canopy Project has been scheduled as follows: Wednesday, November 2, 6:30 to 8:30 PM, The English High School, 144 McBride …Continue Reading MBTA Forest Hills Bus Canopy Public Meeting Set
All Electronic Tolling Information, Public Meeting posted on Oct 19
The new All Electronic Tolling program on I-90 and the Boston tunnels will “go live” on Friday night, October 28th. A final Toll Plaza Demolition Public Meeting is set for tonight: • Wednesday, October 19th – Brighton WGBH – Yawkey Theater, One Guest Street Plaza …Continue Reading All Electronic Tolling Information, Public Meeting