MassDOT Registrar Rachel Kaprielian today announced that road tests can now be booked online at www.mass.gov/rmv. The newest customer convenience to the RMV online branch could help reduce the demand on the call center by approximately 260,000 callers a year. In the last 18 months, MassDOT RMV has made the online branch the busiest by adding a dozen new website transactions which resulted in 39% more customer traffic.
Callers who want to book a road test represent less than one percent of the 2.4 million calls RMV customer service agents answer a year. But the majority of those callers seek road tests during the summer, so the impact on the call center is expected to be immediate in reducing the time a caller has to wait on hold. In addition, MassDOT announced last week that 42 new customer service representatives will be added to front-line registry services which will include six new call center agents.
MassDOT RMV examiners conduct 2,500 road tests a week at 29 locations throughout the state. During a two week test launch of the new online feature, more than 1042 permit holders booked a road test through www.mass.gov/rmv. Those who prepay for the exam when they book online also save themselves a trip to an RMV branch once they’ve completed the road test.
MassDOT RMV Division serves more than 4.6 million drivers at 30 branch locations and online. In the past two years, the RMV has added more than a dozen internet transactions to the website enabling customers to apply online for a first time license or convert an out of state license and then schedule a branch appointment; renew a license, ID, and registration; order a driving record, police crash report and Fast Lane transponder; view the status of a license, registration, driver education certificate and title; sign up for a license renewal reminder and organ and tissue donation as well as cancel a registration plate.
Central Artery Ramp Parcel Study Public Meeting posted on Mar 31
MassDOT and The Boston Redevelopment Authority (BRA) invite you to attend the 5th public meeting on the Central Artery Ramp Parcel Study. The next public meeting will be held on Wednesday, April 15, 2015 from 6:00-8:00 P.M. in the BRA Board Room (9th Floor), Boston …Continue Reading Central Artery Ramp Parcel Study Public Meeting
MBTA: Fitchburg Line Weekend Service Suspension posted on Mar 27
The MBTA has issued a Service Alert: No Weekend Service on the commuter rail Fitchburg Main Line for the period from April 25th, 2015 through November 22nd, 2015. The suspension of weekend service will allow construction of major improvements on the Fitchburg Main Line to …Continue Reading MBTA: Fitchburg Line Weekend Service Suspension
Employers Honored for Excellence in Commuter Options posted on Mar 26
The efforts of more than 170 Massachusetts businesses, colleges, and universities, who promote active, healthy, and sustainable commute options, were celebrated today for helping Massachusetts to reduce traffic congestion, to promote healthy lifestyles, and benefit the environment. The Massachusetts Excellence in Commuter Options (ECO) Awards …Continue Reading Employers Honored for Excellence in Commuter Options