Post Content

MassDOT Registrar Rachel Kaprielian today announced that road tests can now be booked online at www.mass.gov/rmv. The newest customer convenience to the RMV online branch could help reduce the demand on the call center by approximately 260,000 callers a year. In the last 18 months, MassDOT RMV has made the online branch the busiest by adding a dozen new website transactions which resulted in 39% more customer traffic.

Callers who want to book a road test represent less than one percent of the 2.4 million calls RMV customer service agents answer a year. But the majority of those callers seek road tests during the summer, so the impact on the call center is expected to be immediate in reducing the time a caller has to wait on hold. In addition, MassDOT announced last week that 42 new customer service representatives will be added to front-line registry services which will include six new call center agents.

MassDOT RMV examiners conduct 2,500 road tests a week at 29 locations throughout the state. During a two week test launch of the new online feature, more than 1042 permit holders booked a road test through www.mass.gov/rmv. Those who prepay for the exam when they book online also save themselves a trip to an RMV branch once they’ve completed the road test.

MassDOT RMV Division serves more than 4.6 million drivers at 30 branch locations and online. In the past two years, the RMV has added more than a dozen internet transactions to the website enabling customers to apply online for a first time license or convert an out of state license and then schedule a branch appointment; renew a license, ID, and registration; order a driving record, police crash report and Fast Lane transponder; view the status of a license, registration, driver education certificate and title; sign up for a license renewal reminder and organ and tissue donation as well as cancel a registration plate.

Written By:

Recent Posts

Whittier Bridge/I-95 Project Traffic Update posted on Sep 19

Whittier Bridge/I-95 Project Traffic Update

Work on the Whittier Bridge/I-95 Project in Newburyport and Amesbury will require extended lane closure hours beginning next week. Beginning on Monday, September 22, the hours of daytime construction will extend the I-95 Northbound right lane closure the associated right lane closure on I-95 Northbound   …Continue Reading Whittier Bridge/I-95 Project Traffic Update

Take the Clean Air Challenge! Join Us September 22-26 posted on Sep 18

Take the Clean Air Challenge! Join Us September 22-26

Massachusetts travelers will improve air-quality by choosing more sustainable transportation options during the Massachusetts Clean Air Challenge (formerly Car-Free Week). This year, Massachusetts challenges you to explore your commuting options and Shift Your Mode from September 22nd-26th. By trying greener modes including carpooling, vanpooling, bicycling,   …Continue Reading Take the Clean Air Challenge! Join Us September 22-26

MBTA Silver Line to Chelsea Approved posted on Sep 17

MBTA Silver Line to Chelsea Approved

The MassDOT Board of Directors today approved a construction contract to extend the MBTA’s increasingly popular Silver Line from East Boston to Chelsea. A project funded entirely by Governor Deval Patrick’s 2013 Transportation Finance Plan, the Silver Line will be extended past the Seaport to   …Continue Reading MBTA Silver Line to Chelsea Approved