MassDOT Registrar Rachel Kaprielian today announced that road tests can now be booked online at www.mass.gov/rmv. The newest customer convenience to the RMV online branch could help reduce the demand on the call center by approximately 260,000 callers a year. In the last 18 months, MassDOT RMV has made the online branch the busiest by adding a dozen new website transactions which resulted in 39% more customer traffic.
Callers who want to book a road test represent less than one percent of the 2.4 million calls RMV customer service agents answer a year. But the majority of those callers seek road tests during the summer, so the impact on the call center is expected to be immediate in reducing the time a caller has to wait on hold. In addition, MassDOT announced last week that 42 new customer service representatives will be added to front-line registry services which will include six new call center agents.
MassDOT RMV examiners conduct 2,500 road tests a week at 29 locations throughout the state. During a two week test launch of the new online feature, more than 1042 permit holders booked a road test through www.mass.gov/rmv. Those who prepay for the exam when they book online also save themselves a trip to an RMV branch once they’ve completed the road test.
MassDOT RMV Division serves more than 4.6 million drivers at 30 branch locations and online. In the past two years, the RMV has added more than a dozen internet transactions to the website enabling customers to apply online for a first time license or convert an out of state license and then schedule a branch appointment; renew a license, ID, and registration; order a driving record, police crash report and Fast Lane transponder; view the status of a license, registration, driver education certificate and title; sign up for a license renewal reminder and organ and tissue donation as well as cancel a registration plate.
Casey Arborway: Night Work Begins July 26 posted on Jul 24
As part of the ongoing Casey Arborway Project, night work will resume beginning Sunday, July 26th through Thursday, July 30 and continue for approximately 5 weeks. Night work hours are 8PM to 6AM. Night work is necessary for public safety and will take place with …Continue Reading Casey Arborway: Night Work Begins July 26
Burns Bridge Update: Traffic Shift posted on Jul 22
The Kenneth F. Burns Memorial Bridge project in Worcester-Shrewsbury continues to move toward completion. A traffic shift will take place tonight, Wednesday, July 22nd, when eastbound traffic will be shifted from the northern half of the Burns Bridge to its permanent location on the bridge’s …Continue Reading Burns Bridge Update: Traffic Shift
MBTA Fiscal and Management Control Board Convenes First Meeting posted on Jul 21
The five-member Massachusetts Bay Transportation Authority’s (MBTA) Fiscal and Management Control Board (FMCB) appointed by Governor Charlie Baker convened its first public meeting today at the State Transportation Building in Boston. The Board represents a key reform recommended by the Governor’s MBTA Special Panel following …Continue Reading MBTA Fiscal and Management Control Board Convenes First Meeting