Post Content

MassDOT Registrar Rachel Kaprielian today announced that road tests can now be booked online at www.mass.gov/rmv. The newest customer convenience to the RMV online branch could help reduce the demand on the call center by approximately 260,000 callers a year. In the last 18 months, MassDOT RMV has made the online branch the busiest by adding a dozen new website transactions which resulted in 39% more customer traffic.

Callers who want to book a road test represent less than one percent of the 2.4 million calls RMV customer service agents answer a year. But the majority of those callers seek road tests during the summer, so the impact on the call center is expected to be immediate in reducing the time a caller has to wait on hold. In addition, MassDOT announced last week that 42 new customer service representatives will be added to front-line registry services which will include six new call center agents.

MassDOT RMV examiners conduct 2,500 road tests a week at 29 locations throughout the state. During a two week test launch of the new online feature, more than 1042 permit holders booked a road test through www.mass.gov/rmv. Those who prepay for the exam when they book online also save themselves a trip to an RMV branch once they’ve completed the road test.

MassDOT RMV Division serves more than 4.6 million drivers at 30 branch locations and online. In the past two years, the RMV has added more than a dozen internet transactions to the website enabling customers to apply online for a first time license or convert an out of state license and then schedule a branch appointment; renew a license, ID, and registration; order a driving record, police crash report and Fast Lane transponder; view the status of a license, registration, driver education certificate and title; sign up for a license renewal reminder and organ and tissue donation as well as cancel a registration plate.

Written By:

Recent Posts

Route 79/Braga Bridge Project Public Meeting Set posted on Apr 17

Route 79/Braga Bridge Project Public Meeting Set

Please join MassDOT at a public meeting for an update on construction progress on the Route 79/Braga Bridge Improvements Project, as follows: Wednesday, April 30, 6:30 pm to 8:30 pm, Heritage State Park Auditorium, 200 Davol Street, Fall River The meeting will include an opportunity   …Continue Reading Route 79/Braga Bridge Project Public Meeting Set

MBTA: New Locomotive Now in Service posted on Apr 16

MBTA: New Locomotive Now in Service

MBTA General Manager Dr. Beverly Scott today at Boston North Station welcomed the first of 40 new Commuter Rail locomotives as it was placed into service on the Haverhill Line.   To replace existing locomotives between 35 and 40 years old, the MBTA is procuring forty   …Continue Reading MBTA: New Locomotive Now in Service

Plan Ahead: Holiday Weekend Travel posted on Apr 16

Plan Ahead: Holiday Weekend Travel

MassDOT encourages travelers to plan ahead, travel safely, and use public transportation where possible during the upcoming holiday weekend. Heavy traffic is expected due to Easter Sunday observances and Patriot’s Day/Marathon Monday, April 21. The heaviest traffic congestion on I-90 during busy holiday weekends is   …Continue Reading Plan Ahead: Holiday Weekend Travel