MassDOT Registrar Rachel Kaprielian today announced that road tests can now be booked online at www.mass.gov/rmv. The newest customer convenience to the RMV online branch could help reduce the demand on the call center by approximately 260,000 callers a year. In the last 18 months, MassDOT RMV has made the online branch the busiest by adding a dozen new website transactions which resulted in 39% more customer traffic.
Callers who want to book a road test represent less than one percent of the 2.4 million calls RMV customer service agents answer a year. But the majority of those callers seek road tests during the summer, so the impact on the call center is expected to be immediate in reducing the time a caller has to wait on hold. In addition, MassDOT announced last week that 42 new customer service representatives will be added to front-line registry services which will include six new call center agents.
MassDOT RMV examiners conduct 2,500 road tests a week at 29 locations throughout the state. During a two week test launch of the new online feature, more than 1042 permit holders booked a road test through www.mass.gov/rmv. Those who prepay for the exam when they book online also save themselves a trip to an RMV branch once they’ve completed the road test.
MassDOT RMV Division serves more than 4.6 million drivers at 30 branch locations and online. In the past two years, the RMV has added more than a dozen internet transactions to the website enabling customers to apply online for a first time license or convert an out of state license and then schedule a branch appointment; renew a license, ID, and registration; order a driving record, police crash report and Fast Lane transponder; view the status of a license, registration, driver education certificate and title; sign up for a license renewal reminder and organ and tissue donation as well as cancel a registration plate.
Green Line Extension Station Design Meetings Set posted on Apr 27
MassDOT and the MBTA are hosting two public meetings this spring to provide an update on the design of four stations as part of the Green Line Extension project. The meetings and stations in discussion are as follows: Thursday, May 14, 6:00 – 8:00 PM: …Continue Reading Green Line Extension Station Design Meetings Set
MBTA Green Line First Countdown Signs Live in Newton posted on Apr 25
Transportation Secretary Stephanie Pollack announced that the MBTA Green Line’s first countdown signs have been activated at Newton Centre and Newton Highlands Stations on the D branch. “These signs provide customers with additional information that they haven’t had before, making customers’ commutes more predictable,” said Secretary …Continue Reading MBTA Green Line First Countdown Signs Live in Newton
Massachusetts Walk and Bike to School Day: May 6th posted on Apr 23
The day is approaching quickly! On Wednesday, May 6th, thousands of elementary and middle school students will participate in hundreds of events within Massachusetts communities as they walk and bike to school. Massachusetts Walk and Bike to School Day is a statewide event through the …Continue Reading Massachusetts Walk and Bike to School Day: May 6th