MassDOT Registrar Rachel Kaprielian today announced that road tests can now be booked online at www.mass.gov/rmv. The newest customer convenience to the RMV online branch could help reduce the demand on the call center by approximately 260,000 callers a year. In the last 18 months, MassDOT RMV has made the online branch the busiest by adding a dozen new website transactions which resulted in 39% more customer traffic.
Callers who want to book a road test represent less than one percent of the 2.4 million calls RMV customer service agents answer a year. But the majority of those callers seek road tests during the summer, so the impact on the call center is expected to be immediate in reducing the time a caller has to wait on hold. In addition, MassDOT announced last week that 42 new customer service representatives will be added to front-line registry services which will include six new call center agents.
MassDOT RMV examiners conduct 2,500 road tests a week at 29 locations throughout the state. During a two week test launch of the new online feature, more than 1042 permit holders booked a road test through www.mass.gov/rmv. Those who prepay for the exam when they book online also save themselves a trip to an RMV branch once they’ve completed the road test.
MassDOT RMV Division serves more than 4.6 million drivers at 30 branch locations and online. In the past two years, the RMV has added more than a dozen internet transactions to the website enabling customers to apply online for a first time license or convert an out of state license and then schedule a branch appointment; renew a license, ID, and registration; order a driving record, police crash report and Fast Lane transponder; view the status of a license, registration, driver education certificate and title; sign up for a license renewal reminder and organ and tissue donation as well as cancel a registration plate.
Boston: Route 203 Project Public Meeting Set posted on Jan 13
MassDOT has scheduled a Public Information Meeting to discuss the proposed Route 203 Improvements Project from West Selden Street to Gallivan Boulevard in Boston as follows: Thursday, January 19, 6:00 PM, Mildred Avenue Middle School, Auditorium, 5 Mildred Avenue, Mattapan The purpose of this public …Continue Reading Boston: Route 203 Project Public Meeting Set
Freight Plan Public Open House Set posted on Jan 10
MassDOT’s Freight Plan is a strategic planning document that will define a short and long-term vision for the freight system in Massachusetts and identify solutions to current and future challenges to the freight system. The first Open House for the Massachusetts Freight Plan has been …Continue Reading Freight Plan Public Open House Set
Toll Plaza Demolition, Reconstruction Public Meetings Begin posted on Jan 9
MassDOT this week in Westborough will hold the first of four public meetings to update the public on the status of the implementation of All Electronic Tolling and the progress of demolishing existing toll plaza infrastructure and reconstructing the roadway. Representatives of MassDOT will discuss …Continue Reading Toll Plaza Demolition, Reconstruction Public Meetings Begin