MassDOT Registrar Rachel Kaprielian today announced that road tests can now be booked online at www.mass.gov/rmv. The newest customer convenience to the RMV online branch could help reduce the demand on the call center by approximately 260,000 callers a year. In the last 18 months, MassDOT RMV has made the online branch the busiest by adding a dozen new website transactions which resulted in 39% more customer traffic.
Callers who want to book a road test represent less than one percent of the 2.4 million calls RMV customer service agents answer a year. But the majority of those callers seek road tests during the summer, so the impact on the call center is expected to be immediate in reducing the time a caller has to wait on hold. In addition, MassDOT announced last week that 42 new customer service representatives will be added to front-line registry services which will include six new call center agents.
MassDOT RMV examiners conduct 2,500 road tests a week at 29 locations throughout the state. During a two week test launch of the new online feature, more than 1042 permit holders booked a road test through www.mass.gov/rmv. Those who prepay for the exam when they book online also save themselves a trip to an RMV branch once they’ve completed the road test.
MassDOT RMV Division serves more than 4.6 million drivers at 30 branch locations and online. In the past two years, the RMV has added more than a dozen internet transactions to the website enabling customers to apply online for a first time license or convert an out of state license and then schedule a branch appointment; renew a license, ID, and registration; order a driving record, police crash report and Fast Lane transponder; view the status of a license, registration, driver education certificate and title; sign up for a license renewal reminder and organ and tissue donation as well as cancel a registration plate.
Route 107 Corridor Public Meetings Scheduled posted on Aug 26
Public Information Meetings for the Route 107 Corridor Study have been scheduled as follows: Wednesday, September 7, 6:00 PM to 8:00 PM, Lynn English High School, Auditorium, 50 Goodridge Street Tuesday, September 13, 6:00 PM to 8:00 PM, Collins Middle School, Auditorium, 29 Highland Avenue, …Continue Reading Route 107 Corridor Public Meetings Scheduled
Gill-Montague Bridge Rehabilitation Celebrated posted on Aug 25
MassDOT Secretary and CEO Stephanie Pollack and Highway Administrator Thomas J. Tinlin joined Director of Governor Charlie Baker’s Western Massachusetts Office Michael Knapik, Senate President Stanley C. Rosenberg, state and local officials today in Turners Falls to celebrate the complete rehabilitation of the Avenue A …Continue Reading Gill-Montague Bridge Rehabilitation Celebrated
All Electronic Tolling Coming: How to Sign Up for EZPass posted on Aug 24
In late October, MassDOT is scheduled to activate All Electronic Tolling on I-90 and the Boston tunnels. All Electronic Tolling has been in place for vehicles since July 2014 on the Tobin Bridge. To ensure drivers pay the lowest possible toll rate inside Massachusetts, drivers …Continue Reading All Electronic Tolling Coming: How to Sign Up for EZPass