MassDOT Registrar Rachel Kaprielian today announced that road tests can now be booked online at www.mass.gov/rmv. The newest customer convenience to the RMV online branch could help reduce the demand on the call center by approximately 260,000 callers a year. In the last 18 months, MassDOT RMV has made the online branch the busiest by adding a dozen new website transactions which resulted in 39% more customer traffic.
Callers who want to book a road test represent less than one percent of the 2.4 million calls RMV customer service agents answer a year. But the majority of those callers seek road tests during the summer, so the impact on the call center is expected to be immediate in reducing the time a caller has to wait on hold. In addition, MassDOT announced last week that 42 new customer service representatives will be added to front-line registry services which will include six new call center agents.
MassDOT RMV examiners conduct 2,500 road tests a week at 29 locations throughout the state. During a two week test launch of the new online feature, more than 1042 permit holders booked a road test through www.mass.gov/rmv. Those who prepay for the exam when they book online also save themselves a trip to an RMV branch once they’ve completed the road test.
MassDOT RMV Division serves more than 4.6 million drivers at 30 branch locations and online. In the past two years, the RMV has added more than a dozen internet transactions to the website enabling customers to apply online for a first time license or convert an out of state license and then schedule a branch appointment; renew a license, ID, and registration; order a driving record, police crash report and Fast Lane transponder; view the status of a license, registration, driver education certificate and title; sign up for a license renewal reminder and organ and tissue donation as well as cancel a registration plate.
Boston: I-90 Eastbound 4th Lane Reopens at Commonwealth Avenue Bridge posted on Jun 26
MassDOT today announced the restoration of a fourth lane on I-90 Eastbound from the Commonwealth Avenue bridge to the Prudential Tunnel in Boston. The restoration of four travel lanes comes after MassDOT completed safety upgrades by replacing the median system with a new jersey barrier …Continue Reading Boston: I-90 Eastbound 4th Lane Reopens at Commonwealth Avenue Bridge
RMV: 2016 Low Number Plate Lottery Applications Now Accepted posted on Jun 25
MassDOT Registrar of Motor Vehicles Erin Deveney announced that applications for the 2016 Low Number Plate Lottery are now being accepted online or by U.S. mail. Starting this year, for the first time ever, customers will be able to enter the lottery online by visiting: …Continue Reading RMV: 2016 Low Number Plate Lottery Applications Now Accepted
Casey Arborway Project Public Meeting Set posted on Jun 24
MassDOT has scheduled a fourth Casey Arborway Project Construction Update Meeting as follows: Wednesday, June 29, 6:30-8:30 PM, Boston English High School Auditorium 144 McBride Street, Jamaica Plain The purpose of this meeting will be to provide the community with an update on the progress …Continue Reading Casey Arborway Project Public Meeting Set