MassDOT Registrar Rachel Kaprielian today announced that road tests can now be booked online at www.mass.gov/rmv. The newest customer convenience to the RMV online branch could help reduce the demand on the call center by approximately 260,000 callers a year. In the last 18 months, MassDOT RMV has made the online branch the busiest by adding a dozen new website transactions which resulted in 39% more customer traffic.
Callers who want to book a road test represent less than one percent of the 2.4 million calls RMV customer service agents answer a year. But the majority of those callers seek road tests during the summer, so the impact on the call center is expected to be immediate in reducing the time a caller has to wait on hold. In addition, MassDOT announced last week that 42 new customer service representatives will be added to front-line registry services which will include six new call center agents.
MassDOT RMV examiners conduct 2,500 road tests a week at 29 locations throughout the state. During a two week test launch of the new online feature, more than 1042 permit holders booked a road test through www.mass.gov/rmv. Those who prepay for the exam when they book online also save themselves a trip to an RMV branch once they’ve completed the road test.
MassDOT RMV Division serves more than 4.6 million drivers at 30 branch locations and online. In the past two years, the RMV has added more than a dozen internet transactions to the website enabling customers to apply online for a first time license or convert an out of state license and then schedule a branch appointment; renew a license, ID, and registration; order a driving record, police crash report and Fast Lane transponder; view the status of a license, registration, driver education certificate and title; sign up for a license renewal reminder and organ and tissue donation as well as cancel a registration plate.
Chelsea: Silver Line Gateway Project Bridge Closure posted on May 22
MassDOT will close the Washington Avenue Bridge in Chelsea on Tuesday, May 26 at 10:00 AM as part of the Silver Line Gateway Project. Appropriate detour signs will be in place to redirect traffic and pedestrians, and identify relocated bus stops. The bridge closure is …Continue Reading Chelsea: Silver Line Gateway Project Bridge Closure
MBTA: Refurbished Green Line Trolleys Returning to Service posted on May 22
The first MBTA Green Line refurbished trolley car was returned to service this week. T personnel are completing test runs on the next refurbished car to return to service in the coming days. These are the first of 86 that are being refurbished. All 86 …Continue Reading MBTA: Refurbished Green Line Trolleys Returning to Service
Travel Safely Memorial Day Weekend! posted on May 20
MassDOT encourages travelers to plan ahead and travel safely during the Memorial Day holiday weekend. The heaviest traffic is expected Thursday, Friday, and Monday afternoons and early evenings. Drivers are encouraged to make travel plans accordingly and if possible avoid peak traffic volumes between 1pm …Continue Reading Travel Safely Memorial Day Weekend!