MassDOT Registrar Rachel Kaprielian today announced that road tests can now be booked online at www.mass.gov/rmv. The newest customer convenience to the RMV online branch could help reduce the demand on the call center by approximately 260,000 callers a year. In the last 18 months, MassDOT RMV has made the online branch the busiest by adding a dozen new website transactions which resulted in 39% more customer traffic.
Callers who want to book a road test represent less than one percent of the 2.4 million calls RMV customer service agents answer a year. But the majority of those callers seek road tests during the summer, so the impact on the call center is expected to be immediate in reducing the time a caller has to wait on hold. In addition, MassDOT announced last week that 42 new customer service representatives will be added to front-line registry services which will include six new call center agents.
MassDOT RMV examiners conduct 2,500 road tests a week at 29 locations throughout the state. During a two week test launch of the new online feature, more than 1042 permit holders booked a road test through www.mass.gov/rmv. Those who prepay for the exam when they book online also save themselves a trip to an RMV branch once they’ve completed the road test.
MassDOT RMV Division serves more than 4.6 million drivers at 30 branch locations and online. In the past two years, the RMV has added more than a dozen internet transactions to the website enabling customers to apply online for a first time license or convert an out of state license and then schedule a branch appointment; renew a license, ID, and registration; order a driving record, police crash report and Fast Lane transponder; view the status of a license, registration, driver education certificate and title; sign up for a license renewal reminder and organ and tissue donation as well as cancel a registration plate.
Governor Patrick Celebrates MBTA Assembly Station Opening posted on Sep 2
Governor Deval Patrick today joined state and local officials and Somerville business owners at the opening ceremony of the new Assembly Orange Line MBTA station. Assembly is the first new MBTA station in 27 years and is a key element in the creation of a …Continue Reading Governor Patrick Celebrates MBTA Assembly Station Opening
Green Line Extension Public Meeting Set posted on Sep 2
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RMV: New Boston Branch Location, Low Number Lottery Drawing posted on Aug 28
MassDOT Registrar of Motor Vehicles Celia J. Blue announced the annual low number license plate lottery drawing will be held on September 10 at the RMV’s soon-to-open new Boston branch, Haymarket Center at 136 Blackstone Street. “As we move our operations to a new Boston …Continue Reading RMV: New Boston Branch Location, Low Number Lottery Drawing