MassDOT Registrar Rachel Kaprielian today announced that road tests can now be booked online at www.mass.gov/rmv. The newest customer convenience to the RMV online branch could help reduce the demand on the call center by approximately 260,000 callers a year. In the last 18 months, MassDOT RMV has made the online branch the busiest by adding a dozen new website transactions which resulted in 39% more customer traffic.
Callers who want to book a road test represent less than one percent of the 2.4 million calls RMV customer service agents answer a year. But the majority of those callers seek road tests during the summer, so the impact on the call center is expected to be immediate in reducing the time a caller has to wait on hold. In addition, MassDOT announced last week that 42 new customer service representatives will be added to front-line registry services which will include six new call center agents.
MassDOT RMV examiners conduct 2,500 road tests a week at 29 locations throughout the state. During a two week test launch of the new online feature, more than 1042 permit holders booked a road test through www.mass.gov/rmv. Those who prepay for the exam when they book online also save themselves a trip to an RMV branch once they’ve completed the road test.
MassDOT RMV Division serves more than 4.6 million drivers at 30 branch locations and online. In the past two years, the RMV has added more than a dozen internet transactions to the website enabling customers to apply online for a first time license or convert an out of state license and then schedule a branch appointment; renew a license, ID, and registration; order a driving record, police crash report and Fast Lane transponder; view the status of a license, registration, driver education certificate and title; sign up for a license renewal reminder and organ and tissue donation as well as cancel a registration plate.
Statement from Highway Administrator Thomas Tinlin Regarding Vehicle Being Struck by Metal Cover posted on Feb 13
The following is a statement from MassDOT Highway Administrator Thomas J. Tinlin regarding a vehicle being struck on Friday, February 12, by a metal cover on I-93 southbound near the exit of the O’Neill Tunnel in Boston: “Employees of the Massachusetts Department of Transportation work …Continue Reading Statement from Highway Administrator Thomas Tinlin Regarding Vehicle Being Struck by Metal Cover
Watertown: Arsenal Street Corridor Study Public Meeting Set posted on Feb 13
MassDOT has scheduled a Public Information Meeting on the Arsenal Street Corridor Study as follows: Wednesday, February 24, 2016, 6:00 PM to 8:00 PM, Watertown Middle School, Auditorium, 68 Waverly Avenue The study of the Arsenal Street Corridor in Watertown will develop and analyze alternatives that …Continue Reading Watertown: Arsenal Street Corridor Study Public Meeting Set
MassDOT Highway Administrator Tinlin Statement on Vehicle Struck by Manhole Cover posted on Feb 12
MassDOT Highway Administrator Thomas Tinlin issued the following statement regarding a vehicle being struck this morning by a metal manhole cover on I-93 southbound near the exit of the O’Neill Tunnel in Boston: “Our sympathy goes out to the family of the victim involved in …Continue Reading MassDOT Highway Administrator Tinlin Statement on Vehicle Struck by Manhole Cover