MassDOT Registrar Rachel Kaprielian today announced that road tests can now be booked online at www.mass.gov/rmv. The newest customer convenience to the RMV online branch could help reduce the demand on the call center by approximately 260,000 callers a year. In the last 18 months, MassDOT RMV has made the online branch the busiest by adding a dozen new website transactions which resulted in 39% more customer traffic.
Callers who want to book a road test represent less than one percent of the 2.4 million calls RMV customer service agents answer a year. But the majority of those callers seek road tests during the summer, so the impact on the call center is expected to be immediate in reducing the time a caller has to wait on hold. In addition, MassDOT announced last week that 42 new customer service representatives will be added to front-line registry services which will include six new call center agents.
MassDOT RMV examiners conduct 2,500 road tests a week at 29 locations throughout the state. During a two week test launch of the new online feature, more than 1042 permit holders booked a road test through www.mass.gov/rmv. Those who prepay for the exam when they book online also save themselves a trip to an RMV branch once they’ve completed the road test.
MassDOT RMV Division serves more than 4.6 million drivers at 30 branch locations and online. In the past two years, the RMV has added more than a dozen internet transactions to the website enabling customers to apply online for a first time license or convert an out of state license and then schedule a branch appointment; renew a license, ID, and registration; order a driving record, police crash report and Fast Lane transponder; view the status of a license, registration, driver education certificate and title; sign up for a license renewal reminder and organ and tissue donation as well as cancel a registration plate.
Weston: I-90 Traffic Pattern Shifts posted on Dec 8
MassDOT today announced upcoming traffic pattern shifts along I-90 at Interchange 14 in Weston beginning tonight to allow for Stage 3 construction operations in the toll demolition and road reconstruction process. These Stage 3 traffic shifts and construction operations were scheduled to take place in …Continue Reading Weston: I-90 Traffic Pattern Shifts
City of Everett, MBTA: Broadway Bus Lane Pilot Program posted on Dec 8
The MBTA and the City of Everett are piloting a bus-only lane on Broadway between Ferry St and Route 16 this week, Monday-Friday, December 5-9. The bus-only lane is keeping Routes 97, 104, 109, 110, and 112 ahead of other traffic! Check out this brief …Continue Reading City of Everett, MBTA: Broadway Bus Lane Pilot Program
MassDOT, Oregon Signs Mark Route 20- Longest Continuous Road in U.S. posted on Dec 8
MassDOT and the community of Newport, Oregon have installed mileage signs marking each end of Route 20, the longest continuous road in the United States. Highway Administrator Thomas J. Tinlin joined City of Boston officials and MassDOT personnel at an event today to unveil MassDOT’s …Continue Reading MassDOT, Oregon Signs Mark Route 20- Longest Continuous Road in U.S.