MassDOT Registrar Rachel Kaprielian today announced that road tests can now be booked online at www.mass.gov/rmv. The newest customer convenience to the RMV online branch could help reduce the demand on the call center by approximately 260,000 callers a year. In the last 18 months, MassDOT RMV has made the online branch the busiest by adding a dozen new website transactions which resulted in 39% more customer traffic.
Callers who want to book a road test represent less than one percent of the 2.4 million calls RMV customer service agents answer a year. But the majority of those callers seek road tests during the summer, so the impact on the call center is expected to be immediate in reducing the time a caller has to wait on hold. In addition, MassDOT announced last week that 42 new customer service representatives will be added to front-line registry services which will include six new call center agents.
MassDOT RMV examiners conduct 2,500 road tests a week at 29 locations throughout the state. During a two week test launch of the new online feature, more than 1042 permit holders booked a road test through www.mass.gov/rmv. Those who prepay for the exam when they book online also save themselves a trip to an RMV branch once they’ve completed the road test.
MassDOT RMV Division serves more than 4.6 million drivers at 30 branch locations and online. In the past two years, the RMV has added more than a dozen internet transactions to the website enabling customers to apply online for a first time license or convert an out of state license and then schedule a branch appointment; renew a license, ID, and registration; order a driving record, police crash report and Fast Lane transponder; view the status of a license, registration, driver education certificate and title; sign up for a license renewal reminder and organ and tissue donation as well as cancel a registration plate.
Boston: Massachusetts Avenue Bridge Public Hearing Set posted on Mar 2
MassDOT has scheduled a Design Public Hearing for the proposed Massachusetts Avenue Bridge over Commonwealth Avenue Project in Boston as follows: Boston Central Library, Commonwealth Salon, 700 Boylston Street, Wednesday, March 25, 2015, 6:30PM-8:00PM The purpose of this hearing is to provide the public with …Continue Reading Boston: Massachusetts Avenue Bridge Public Hearing Set
Remembering the Fall River Line posted on Feb 28
South Coast Rail will transport passengers to Boston from Fall River and New Bedford. Both South Coast cities have rich histories, including Fall River’s stint as a gateway to the mid-Atlantic. Until about 80 years ago, the most direct route to New York City from …Continue Reading Remembering the Fall River Line
Comprehensive New England Regional Transportation Maps posted on Feb 27
MassDOT today announced release of the first ever comprehensive New England Regional Transportation Maps. These maps show all privately operated rail, bus, and ferry service across New England and connecting services to New York State. MassDOT’s Rail & Transit Division developed the maps in coordination …Continue Reading Comprehensive New England Regional Transportation Maps