MassDOT Registrar Rachel Kaprielian today announced that road tests can now be booked online at www.mass.gov/rmv. The newest customer convenience to the RMV online branch could help reduce the demand on the call center by approximately 260,000 callers a year. In the last 18 months, MassDOT RMV has made the online branch the busiest by adding a dozen new website transactions which resulted in 39% more customer traffic.
Callers who want to book a road test represent less than one percent of the 2.4 million calls RMV customer service agents answer a year. But the majority of those callers seek road tests during the summer, so the impact on the call center is expected to be immediate in reducing the time a caller has to wait on hold. In addition, MassDOT announced last week that 42 new customer service representatives will be added to front-line registry services which will include six new call center agents.
MassDOT RMV examiners conduct 2,500 road tests a week at 29 locations throughout the state. During a two week test launch of the new online feature, more than 1042 permit holders booked a road test through www.mass.gov/rmv. Those who prepay for the exam when they book online also save themselves a trip to an RMV branch once they’ve completed the road test.
MassDOT RMV Division serves more than 4.6 million drivers at 30 branch locations and online. In the past two years, the RMV has added more than a dozen internet transactions to the website enabling customers to apply online for a first time license or convert an out of state license and then schedule a branch appointment; renew a license, ID, and registration; order a driving record, police crash report and Fast Lane transponder; view the status of a license, registration, driver education certificate and title; sign up for a license renewal reminder and organ and tissue donation as well as cancel a registration plate.
Celtics Forward Jared Sullinger Says: Sign Up for a Celtics Plate! posted on Oct 20
The Registry of Motor Vehicles’ new Boston Haymarket Center received a special visitor today: Boston Celtics forward Jared Sullinger. “Sully” joined Registrar Celia Blue to greet visitors, meet the staff, and encourage customers to sign up for the Boston Celtics Specialty License Plate. The Celtics …Continue Reading Celtics Forward Jared Sullinger Says: Sign Up for a Celtics Plate!
EZPass: New Service to Reload Transponders, Pay by Plate posted on Oct 17
MassDOT is supplementing All-Electronic Tolling at the Tobin Bridge with a new retail Cash Payment Network system. This program, which is now officially live, will allow cash preferred customers to pay their PAY BY PLATE MA invoices and replenish their MassDOT E-ZPass accounts at over …Continue Reading EZPass: New Service to Reload Transponders, Pay by Plate
Governor Patrick Announces Fairmount Line Service Upgrades posted on Oct 16
Governor Deval Patrick today joined MassDOT Secretary & CEO Richard A. Davey, MBTA General Manager Dr. Beverly Scott and state and local officials to announce a package of service upgrades to the MBTA‘s Fairmount Commuter Rail Line to improve the Line’s reliability, frequency and to …Continue Reading Governor Patrick Announces Fairmount Line Service Upgrades