In anticipation of the annual summer increase in customers at the MassDOT Registry of Motor Vehicle branches, Secretary and CEO Jeffrey Mullan and Registrar Rachel Kaprielian today unveiled three measures expected to reduce wait times for registry services.
Due to the millions in savings already realized from the historic transportation reforms underway, MassDOT is taking immediate steps to put 42 additional customer service representatives behind front-line branch counters and train 37 college interns to handle license and registration renewals in branches. In addition, after a successful pilot program it will move to permanently open three new branches in AAA Southern New England offices with Saturday hours.
In the last 18 months, MassDOT RMV has made the online branch the busiest by adding a dozen new transactions to the website which resulted in 39% more customer traffic. Three of the busiest RMV branches now feature self-help kiosks dedicated to plate returns and cancellations. At the Springfield branch, first-time drivers and those looking to convert their out of state license can now schedule appointments after completing the paperwork online—a service that will be expanded to other select branches by the end of the year.
While these initiatives helped take 150,000 customers out of RMV branch lines last year, it is not enough to keep up with the increasing demand for registry services during historically high volume times. It is expected that adding counter staff and interns will help branches process transactions more efficiently and reduce wait times.
The RMV also piloted a year-long program with AAA in which basic license and registration renewal services were offered to the Association’s 2.3 million Massachusetts members at two of their offices in Worcester and Newton. By July 1, the RMV anticipates expanding the service to three AAA offices in Worcester, Plymouth and Framingham bringing back Saturday hours.
MassDOT's RMV division serves more than 4.7 million licensed drivers and handles 5.9 million vehicles. Visit the RMV virtual branch online.
I-90 Pru Tunnel Work Scheduled: April 26-27 posted on Apr 22
Today, the Massachusetts Convention Center Authority (MCCA) and MassDOT announced the fourth and final weekend of lane restrictions on the Massachusetts Turnpike associated with the removal of the I-90 Prudential Tunnel ceiling in Boston. Due to the faster-than-anticipated progress on the ceiling removal, the fourth …Continue Reading I-90 Pru Tunnel Work Scheduled: April 26-27
Fall River: Route 79/Braga Bridge Project Demolition posted on Apr 22
MassDOT contractors beginning today as part of the Route 79/Braga Bridge Improvements Project will remove the portion of the elevated Route 79 over the intersection of Anawan Street/Pocasset Street and Davol Street. The work will take place today, Tuesday, April 22 through Friday, April 25. …Continue Reading Fall River: Route 79/Braga Bridge Project Demolition
Green Line Extension: Medford Detour posted on Apr 21
The Green Line Extension team would like to inform you of upcoming Phase 1 project work on Harvard Street in Medford. On the weekend of April 26th, it will be necessary for the GLX Phase 1 Contractor, Barletta Heavy Division, Inc., to close Harvard Street …Continue Reading Green Line Extension: Medford Detour