In anticipation of the annual summer increase in customers at the MassDOT Registry of Motor Vehicle branches, Secretary and CEO Jeffrey Mullan and Registrar Rachel Kaprielian today unveiled three measures expected to reduce wait times for registry services.
Due to the millions in savings already realized from the historic transportation reforms underway, MassDOT is taking immediate steps to put 42 additional customer service representatives behind front-line branch counters and train 37 college interns to handle license and registration renewals in branches. In addition, after a successful pilot program it will move to permanently open three new branches in AAA Southern New England offices with Saturday hours.
In the last 18 months, MassDOT RMV has made the online branch the busiest by adding a dozen new transactions to the website which resulted in 39% more customer traffic. Three of the busiest RMV branches now feature self-help kiosks dedicated to plate returns and cancellations. At the Springfield branch, first-time drivers and those looking to convert their out of state license can now schedule appointments after completing the paperwork online—a service that will be expanded to other select branches by the end of the year.
While these initiatives helped take 150,000 customers out of RMV branch lines last year, it is not enough to keep up with the increasing demand for registry services during historically high volume times. It is expected that adding counter staff and interns will help branches process transactions more efficiently and reduce wait times.
The RMV also piloted a year-long program with AAA in which basic license and registration renewal services were offered to the Association’s 2.3 million Massachusetts members at two of their offices in Worcester and Newton. By July 1, the RMV anticipates expanding the service to three AAA offices in Worcester, Plymouth and Framingham bringing back Saturday hours.
MassDOT's RMV division serves more than 4.7 million licensed drivers and handles 5.9 million vehicles. Visit the RMV virtual branch online.
Massachusetts Community Transportation Conference Set posted on May 4
MassDOT’s Rail & Transit Division in partnership with MassMobility is hosting the annual Massachusetts Community Transportation Coordination Conference on Tuesday, May 5 in Marlborough. MassDOT Secretary and CEO Stephanie Pollack will deliver the keynote address outlining MassDOT’s vision for coordinated transportation. The annual statewide coordination …Continue Reading Massachusetts Community Transportation Conference Set
South Coast Rail Partnership Celebrated posted on May 4
The South Coast Rail project is well into its first year of permitting and design. Surveyors are measuring the rights-of-way, geotechnical field work is underway, and designers are considering bridges, crossings and signals. Reestablishing transit connections between the South Coast and Boston is more than …Continue Reading South Coast Rail Partnership Celebrated
Safe Routes to School Celebrates Greenfield Walking School Bus Kickoff posted on Apr 30
The Massachusetts Safe Routes to School Program (SRTS) and Greenfield Public Schools announced a city-wide kickoff of a walking school bus program at three Greenfield elementary schools at an event this week. The City of Greenfield has been a Massachusetts Safe Routes to School partner …Continue Reading Safe Routes to School Celebrates Greenfield Walking School Bus Kickoff