Governor Deval Patrick today joined MassDOT Secretary Mullan, Registrar Rachel Kaprielian, state and local officials in Greenfield to celebrate the grand opening of the new full service Registry of Motor Vehicles branch. The branch relocated this week to space at the MassDOT-owned Franklin County Chamber of Commerce Visitor Center located at the rotary at Interstate 91 and Route 2. The move improves customer service and achieves savings by maximizing existing space and eliminating the need to pay for a separate location.
The Visitor Center will continue to operate on site from April 15 to November 1, and the new RMV office will be open year-round. The former Greenfield RMV branch located in a privately-owned facility at 280 Main Street had a heating and cooling system that did not meet lease requirements and was insufficient for the volume of business. The new Greenfield location is the latest addition to the RMV’s continuing efforts to improve customer service and reduce costs by relocating high-cost branches to formerly vacant or under-utilized facilities owned/operated by MassDOT and other public agencies.
To keep wait times manageable, the RMV has introduced a series of measures to drive customers to online services at www.mass.gov/rmv. Last month the RMV announced that drivers can complete their online duplicate registrations in real time and print them out at home. The online duplicate registration service is one of 19 new Internet transactions available at www.mass.gov/rmv which have increased customer traffic by 40 percent. Customers can also use the RMV website to order a new license and complete all the necessary paperwork, make an appointment to complete the application in a branch, register as an organ tissue donor, book a road test and sign up for a free reminder service.
North Side Commuter Rail Schedule Implementation Postponed posted on Nov 25
MassDOT and the MBTA announced the recently revised North Side Commuter Rail schedules will not be implemented until spring 2016. The revision of Commuter Rail schedules is a critical element of MassDOT and the MBTA’s efforts to deliver safe, reliable, on-time service to Commuter …Continue Reading North Side Commuter Rail Schedule Implementation Postponed
Travel Safely for Thanksgiving! posted on Nov 24
MassDOT encourages Thanksgiving holiday travelers to plan ahead with high traffic volume on our highways and at Boston Logan International Airport expected again this year. Highways are typically busiest on the Tuesday and Wednesday before and on the Sunday after the holiday. Heavy traffic congestion …Continue Reading Travel Safely for Thanksgiving!
Springfield: I-91 Viaduct Project Public Meeting Set posted on Nov 23
MassDOT has scheduled a Public Information Meeting for the I-91 Viaduct Rehabilitation Project as follows: Tuesday, December 8, 6:30 PM to 8:30 PM, Basketball Hall of Fame, Theater, 1000 Hall of Fame Avenue, Springfield Please join MassDOT for an update on the major construction and …Continue Reading Springfield: I-91 Viaduct Project Public Meeting Set