Governor Deval Patrick today joined MassDOT Secretary Mullan, Registrar Rachel Kaprielian, state and local officials in Greenfield to celebrate the grand opening of the new full service Registry of Motor Vehicles branch. The branch relocated this week to space at the MassDOT-owned Franklin County Chamber of Commerce Visitor Center located at the rotary at Interstate 91 and Route 2. The move improves customer service and achieves savings by maximizing existing space and eliminating the need to pay for a separate location.
The Visitor Center will continue to operate on site from April 15 to November 1, and the new RMV office will be open year-round. The former Greenfield RMV branch located in a privately-owned facility at 280 Main Street had a heating and cooling system that did not meet lease requirements and was insufficient for the volume of business. The new Greenfield location is the latest addition to the RMV’s continuing efforts to improve customer service and reduce costs by relocating high-cost branches to formerly vacant or under-utilized facilities owned/operated by MassDOT and other public agencies.
To keep wait times manageable, the RMV has introduced a series of measures to drive customers to online services at www.mass.gov/rmv. Last month the RMV announced that drivers can complete their online duplicate registrations in real time and print them out at home. The online duplicate registration service is one of 19 new Internet transactions available at www.mass.gov/rmv which have increased customer traffic by 40 percent. Customers can also use the RMV website to order a new license and complete all the necessary paperwork, make an appointment to complete the application in a branch, register as an organ tissue donor, book a road test and sign up for a free reminder service.
South Station Expansion: 1980s Renovation posted on Jan 31
The South Station Expansion project is about improving transportation service through more train tracks and redesigned platforms; upgraded switches, signals, and other infrastructure; and new passenger amenities. The proposed expansion will protect and prepare the station for future demand as other efforts have done over …Continue Reading South Station Expansion: 1980s Renovation
New Bedford-Fairhaven Bridge Public Meeting Set posted on Jan 29
MassDOT is conducting a study of the New Bedford-Fairhaven Bridge Corridor, a bridge that spans New Bedford Harbor. The swing bridge connecting the communities of New Bedford and Fairhaven is functionally obsolete, constrains marine traffic, and its opening results in extensive vehicle delays. This study …Continue Reading New Bedford-Fairhaven Bridge Public Meeting Set
Winter Storm Update: Travel Ban Lifted, MBTA Open posted on Jan 28
The statewide travel ban has been lifted as of midnight. Motorists, especially those in the City of Boston and Eastern counties, are asked to use caution as MassDOT crews continue to plow and clear state roadways and ramps. Parking bans are still in effect in …Continue Reading Winter Storm Update: Travel Ban Lifted, MBTA Open