Post Content

rmv-brockton-improvements-december-20-2016

December, 2016

The Baker-Polito Administration’s Registry of Motor Vehicles (RMV) completed its remodeling of the Brockton Service Center after an eight month, two-phase redesign plan to enhance customer service.

The remodeled Service Center exemplifies the Baker-Polito Administration’s focus on customer service and offers a larger facility with 11,282 square feet (from 6,400 square feet).  There are two (2) Greeter and Registration-only counters and 12 upgraded workstations for improved customer privacy and conducting multiple transactions in an efficient and timely manner.

Service Center improvements include the following:

  • New equipment for faster processing of Driver Licenses and Identification Cards
  • ADA (Americans with Disabilities Act) compliant design
  • Efficient customer queuing system with expanded public seating
  • Three (3) Hearing offices
  • Dedicated space for self-service transactions
  • Upgraded training facility for continuous staff improvement and skill development
  • LED lighting, which lasts longer, conserves energy and provides more natural lighting
  • New energy efficient windows and upgraded HVAC system, resulting in improved air quality for a more comfortable customer experience

An official grand opening will be held in September.

For more Registry information, visit www.MassRMV.com.

Written By:

Tags:

Recent Posts

MassDOT Encourages Presidents’ Day Travelers to Plan Ahead posted on Feb 15

MassDOT Encourages Presidents' Day Travelers to Plan Ahead

MassDOT advises Presidents’ Day holiday travelers to plan ahead, review MassDOT travel “real time” tools and consider using public transportation if possible to travel between destinations. The public should note that on Monday, February 19, state offices are closed, Registry of Motor Vehicles service locations   …Continue Reading MassDOT Encourages Presidents’ Day Travelers to Plan Ahead

Baker-Polito Administration Celebrates 33rd RMV AAA Service Location posted on Feb 13

Baker-Polito Administration Celebrates 33rd RMV AAA Service Location

Governor Charlie Baker, Lieutenant Governor Karyn Polito, Transportation Secretary and CEO Stephanie Pollack, Registrar of Motor Vehicles Erin Deveney, and AAA Northeast President and CEO John Galvin today held a ribbon cutting ceremony to celebrate Registry services now being available at the 33rd Massachusetts AAA   …Continue Reading Baker-Polito Administration Celebrates 33rd RMV AAA Service Location

Governor Baker Seeks $200 Million for Local Infrastructure Improvements posted on Feb 13

Governor Baker Seeks $200 Million for Local Infrastructure Improvements

Today, the Baker-Polito Administration filed An Act Financing Improvements to Municipal Roads and Bridges, which authorizes $200 million in Chapter 90 transportation funds to support all 351 cities and towns throughout the Commonwealth. Since taking office in 2015, the Baker-Polito Administration has already released $700   …Continue Reading Governor Baker Seeks $200 Million for Local Infrastructure Improvements