Post Content

rmv-brockton-improvements-december-20-2016

December, 2016

The Baker-Polito Administration’s Registry of Motor Vehicles (RMV) completed its remodeling of the Brockton Service Center after an eight month, two-phase redesign plan to enhance customer service.

The remodeled Service Center exemplifies the Baker-Polito Administration’s focus on customer service and offers a larger facility with 11,282 square feet (from 6,400 square feet).  There are two (2) Greeter and Registration-only counters and 12 upgraded workstations for improved customer privacy and conducting multiple transactions in an efficient and timely manner.

Service Center improvements include the following:

  • New equipment for faster processing of Driver Licenses and Identification Cards
  • ADA (Americans with Disabilities Act) compliant design
  • Efficient customer queuing system with expanded public seating
  • Three (3) Hearing offices
  • Dedicated space for self-service transactions
  • Upgraded training facility for continuous staff improvement and skill development
  • LED lighting, which lasts longer, conserves energy and provides more natural lighting
  • New energy efficient windows and upgraded HVAC system, resulting in improved air quality for a more comfortable customer experience

An official grand opening will be held in September.

For more Registry information, visit www.MassRMV.com.

Written By:

Tags:

Recent Posts

MassDOT, MAPFRE Insurance Reminder: Child Passenger Safety posted on Sep 25

MassDOT, MAPFRE Insurance Reminder: Child Passenger Safety

September is an incredibly busy time for parents, no matter the age of their children. Whether returning to school virtually, or on a hybrid schedule, it can be difficult and overwhelming to prepare for and adjust to this “new normal” education. Despite these added difficulties,   …Continue Reading MassDOT, MAPFRE Insurance Reminder: Child Passenger Safety

MassDOT Announces Seventh Annual Safe Streets Smart Trips High School Video Contest posted on Sep 25

BOSTON – The Massachusetts Department of Transportation (MassDOT) is pleased to announce that the seventh annual statewide high school video contest, Safe Streets Smart Trips, will begin on Monday, September 28, 2020. The contest serves as an initiative within the Massachusetts Strategic Highway Safety Plan   …Continue Reading MassDOT Announces Seventh Annual Safe Streets Smart Trips High School Video Contest

RMV Extends Designated Appointment Hours for Customers 75 Years of Age or Older to Additional Locations Through October posted on Sep 24

BOSTON – The Massachusetts Registry of Motor Vehicles (RMV) is announcing that it is extending designated Wednesday appointment hours for customers 75 years of age or older into October and to additional Service Center locations. This new customer service option began successfully in early September at   …Continue Reading RMV Extends Designated Appointment Hours for Customers 75 Years of Age or Older to Additional Locations Through October