Post Content

Registrar Rachel Kaprielian has announced plans to restructure Registry of Motor Vehicles customer services to help Massachusetts’ 4.6 million drivers use new ways to get license, registration and motor vehicle services.

As of July 1, the RMV has responded to a tighter FY10 budget with a plan to close 11 branches in every region of the state and immediately send staff and equipment to open five new ‘mitigation’ offices located in underutilized MassHighway and Massachusetts Turnpike Authority toll plazas, visitor centers and offices. Many of the remaining 23 RMV branches will offer expanded services to handle heavier customer traffic.  A map of the new RMV service alignment is available on the RMV website here.

The shift from leasing high-cost private office space to rent-free government buildings will save the RMV an estimated $1.7 million dollars a year. These savings are in addition to previous reforms and efficiencies that saved almost $2 million at the RMV.

To keep wait times reasonable, the RMV is introducing a series of measures to drive customers out of branch lines and into online services through the agency’s upgraded website, including self-service online kiosks at busy branches set up by September offering routine transactions such as registration plate returns, and a partnership with community libraries to help their patrons navigate the 18 transactions now available online from renewing a license to ordering a free FASTLANE transponder.

Registrar Kaprielian says "cyber traffic" on the RMV website increased by 23% last year, moving 1.5 million people out of wait lines at the branches and on to the web. To learn more and use online services, visit the RMV website.

Written By:

Recent Posts

MassDOT: Prioritizing Capital Projects Recommendations posted on Jul 2

MassDOT: Prioritizing Capital Projects Recommendations

MassDOT Secretary and CEO Stephanie Pollack today announced the publication of new recommendations for the evaluation and prioritization of proposed capital projects. The recommendations have been submitted to MassDOT by an independent Project Selection Advisory Council, which has worked for 18 months to develop a   …Continue Reading MassDOT: Prioritizing Capital Projects Recommendations

MassDOT Secretary Pollack Launches Youth Pass Pilot Program posted on Jul 1

MassDOT Secretary Pollack Launches Youth Pass Pilot Program

MassDOT Secretary & CEO Stephanie Pollack launched a year-long pilot program that will provide MBTA monthly passes to up to 1,500 youth between the ages of 12 and 21 in the cities of Boston, Somerville, Chelsea and Malden. At Roxbury’s Dudley Station, Secretary Pollack was   …Continue Reading MassDOT Secretary Pollack Launches Youth Pass Pilot Program

July 4th Holiday Services Update posted on Jun 30

July 4th Holiday Services Update

MassDOT encourages safe travel during the upcoming July 4 holiday weekend.  Before you drive, check our live Traffic Cameras web page to view current conditions. Traffic is especially heavy at the I-84 interchange at Exit 9 in Sturbridge on the day before the holiday and   …Continue Reading July 4th Holiday Services Update