Registrar Rachel Kaprielian has announced plans to restructure Registry of Motor Vehicles customer services to help Massachusetts’ 4.6 million drivers use new ways to get license, registration and motor vehicle services.
As of July 1, the RMV has responded to a tighter FY10 budget with a plan to close 11 branches in every region of the state and immediately send staff and equipment to open five new ‘mitigation’ offices located in underutilized MassHighway and Massachusetts Turnpike Authority toll plazas, visitor centers and offices. Many of the remaining 23 RMV branches will offer expanded services to handle heavier customer traffic. A map of the new RMV service alignment is available on the RMV website here.
The shift from leasing high-cost private office space to rent-free government buildings will save the RMV an estimated $1.7 million dollars a year. These savings are in addition to previous reforms and efficiencies that saved almost $2 million at the RMV.
To keep wait times reasonable, the RMV is introducing a series of measures to drive customers out of branch lines and into online services through the agency’s upgraded website, including self-service online kiosks at busy branches set up by September offering routine transactions such as registration plate returns, and a partnership with community libraries to help their patrons navigate the 18 transactions now available online from renewing a license to ordering a free FASTLANE transponder.
Registrar Kaprielian says "cyber traffic" on the RMV website increased by 23% last year, moving 1.5 million people out of wait lines at the branches and on to the web. To learn more and use online services, visit the RMV website.
Green Line Extension Station Design Meetings Set posted on Apr 27
MassDOT and the MBTA are hosting two public meetings this spring to provide an update on the design of four stations as part of the Green Line Extension project. The meetings and stations in discussion are as follows: Thursday, May 14, 6:00 – 8:00 PM: …Continue Reading Green Line Extension Station Design Meetings Set
MBTA Green Line First Countdown Signs Live in Newton posted on Apr 25
Transportation Secretary Stephanie Pollack announced that the MBTA Green Line’s first countdown signs have been activated at Newton Centre and Newton Highlands Stations on the D branch. “These signs provide customers with additional information that they haven’t had before, making customers’ commutes more predictable,” said Secretary …Continue Reading MBTA Green Line First Countdown Signs Live in Newton
Massachusetts Walk and Bike to School Day: May 6th posted on Apr 23
The day is approaching quickly! On Wednesday, May 6th, thousands of elementary and middle school students will participate in hundreds of events within Massachusetts communities as they walk and bike to school. Massachusetts Walk and Bike to School Day is a statewide event through the …Continue Reading Massachusetts Walk and Bike to School Day: May 6th