Registrar Rachel Kaprielian has announced plans to restructure Registry of Motor Vehicles customer services to help Massachusetts’ 4.6 million drivers use new ways to get license, registration and motor vehicle services.
As of July 1, the RMV has responded to a tighter FY10 budget with a plan to close 11 branches in every region of the state and immediately send staff and equipment to open five new ‘mitigation’ offices located in underutilized MassHighway and Massachusetts Turnpike Authority toll plazas, visitor centers and offices. Many of the remaining 23 RMV branches will offer expanded services to handle heavier customer traffic. A map of the new RMV service alignment is available on the RMV website here.
The shift from leasing high-cost private office space to rent-free government buildings will save the RMV an estimated $1.7 million dollars a year. These savings are in addition to previous reforms and efficiencies that saved almost $2 million at the RMV.
To keep wait times reasonable, the RMV is introducing a series of measures to drive customers out of branch lines and into online services through the agency’s upgraded website, including self-service online kiosks at busy branches set up by September offering routine transactions such as registration plate returns, and a partnership with community libraries to help their patrons navigate the 18 transactions now available online from renewing a license to ordering a free FASTLANE transponder.
Registrar Kaprielian says "cyber traffic" on the RMV website increased by 23% last year, moving 1.5 million people out of wait lines at the branches and on to the web. To learn more and use online services, visit the RMV website.
Massachusetts Student Receives National Bike Poster Award posted on Nov 30
MassDOT and the Massachusetts Safe Routes to School Program are proud to announce that for the first time, a Massachusetts student has won the annual 5th Grade National Poster Contest sponsored by Saris. Caleb Piehl of Somerville’s Dr. Albert F. Argenziano School won first place …Continue Reading Massachusetts Student Receives National Bike Poster Award
North Side Commuter Rail Schedule Implementation Postponed posted on Nov 25
MassDOT and the MBTA announced the recently revised North Side Commuter Rail schedules will not be implemented until spring 2016. The revision of Commuter Rail schedules is a critical element of MassDOT and the MBTA’s efforts to deliver safe, reliable, on-time service to Commuter …Continue Reading North Side Commuter Rail Schedule Implementation Postponed
Travel Safely for Thanksgiving! posted on Nov 24
MassDOT encourages Thanksgiving holiday travelers to plan ahead with high traffic volume on our highways and at Boston Logan International Airport expected again this year. Highways are typically busiest on the Tuesday and Wednesday before and on the Sunday after the holiday. Heavy traffic congestion …Continue Reading Travel Safely for Thanksgiving!