Registrar Rachel Kaprielian has announced plans to restructure Registry of Motor Vehicles customer services to help Massachusetts’ 4.6 million drivers use new ways to get license, registration and motor vehicle services.
As of July 1, the RMV has responded to a tighter FY10 budget with a plan to close 11 branches in every region of the state and immediately send staff and equipment to open five new ‘mitigation’ offices located in underutilized MassHighway and Massachusetts Turnpike Authority toll plazas, visitor centers and offices. Many of the remaining 23 RMV branches will offer expanded services to handle heavier customer traffic. A map of the new RMV service alignment is available on the RMV website here.
The shift from leasing high-cost private office space to rent-free government buildings will save the RMV an estimated $1.7 million dollars a year. These savings are in addition to previous reforms and efficiencies that saved almost $2 million at the RMV.
To keep wait times reasonable, the RMV is introducing a series of measures to drive customers out of branch lines and into online services through the agency’s upgraded website, including self-service online kiosks at busy branches set up by September offering routine transactions such as registration plate returns, and a partnership with community libraries to help their patrons navigate the 18 transactions now available online from renewing a license to ordering a free FASTLANE transponder.
Registrar Kaprielian says "cyber traffic" on the RMV website increased by 23% last year, moving 1.5 million people out of wait lines at the branches and on to the web. To learn more and use online services, visit the RMV website.
MassDOT Prepares for Winter Storm posted on Feb 7
The Massachusetts Department of Transportation (MassDOT) is preparing for a significant winter storm which is scheduled to arrive in some areas of the state overnight tonight and early Monday morning and which will bring blizzard conditions to areas along the South Shore as well …Continue Reading MassDOT Prepares for Winter Storm
MassDOT Reminder: Safe Winter Driving Tips! posted on Feb 4
With snow in the forecast, MassDOT reminds motorists to plan ahead, avoid travel during the snow event when possible, and be prepared for Winter Travel! Be sure to Prepare Your Vehicle For Winter Driving and bring Winter Car Supplies. Use Common Sense While Driving Near …Continue Reading MassDOT Reminder: Safe Winter Driving Tips!
MassDOT Innovation & Tech Transfer Exchange: March 8-9 posted on Feb 3
You are invited to share and learn the newest ideas in transportation technology by attending MassDOT’s Innovation & Tech Transfer Exchange for 2016, scheduled for March 8 & 9, at the DCU Center in Worcester. Are you wondering how to improve both the efficiency and …Continue Reading MassDOT Innovation & Tech Transfer Exchange: March 8-9