Registrar Rachel Kaprielian has announced plans to restructure Registry of Motor Vehicles customer services to help Massachusetts’ 4.6 million drivers use new ways to get license, registration and motor vehicle services.
As of July 1, the RMV has responded to a tighter FY10 budget with a plan to close 11 branches in every region of the state and immediately send staff and equipment to open five new ‘mitigation’ offices located in underutilized MassHighway and Massachusetts Turnpike Authority toll plazas, visitor centers and offices. Many of the remaining 23 RMV branches will offer expanded services to handle heavier customer traffic. A map of the new RMV service alignment is available on the RMV website here.
The shift from leasing high-cost private office space to rent-free government buildings will save the RMV an estimated $1.7 million dollars a year. These savings are in addition to previous reforms and efficiencies that saved almost $2 million at the RMV.
To keep wait times reasonable, the RMV is introducing a series of measures to drive customers out of branch lines and into online services through the agency’s upgraded website, including self-service online kiosks at busy branches set up by September offering routine transactions such as registration plate returns, and a partnership with community libraries to help their patrons navigate the 18 transactions now available online from renewing a license to ordering a free FASTLANE transponder.
Registrar Kaprielian says "cyber traffic" on the RMV website increased by 23% last year, moving 1.5 million people out of wait lines at the branches and on to the web. To learn more and use online services, visit the RMV website.
Kendall Square Mobility Task Force Meetings Set posted on Oct 8
The Kendall Square Mobility Task Force invites you to a Community Open House on Thursday, October 15, 5:30-7:30pm, Kennedy-Longfellow School, 158 Spring Street, Cambridge. You may view maps, meet our project team and share your ideas. There will be a short presentation at 6:15pm. The next …Continue Reading Kendall Square Mobility Task Force Meetings Set
Baker-Polito Administration Announce Worcester/Framingham Commuter Rail Schedule Upgrades posted on Oct 7
Lieutenant Governor Karyn Polito today announced a series of comprehensive changes to the MBTA’s Commuter Rail schedule that include the addition of non-stop train service between Union Station in Worcester and Boston, beginning in May 2016. Upon implementation, one non-stop train will depart Union Station …Continue Reading Baker-Polito Administration Announce Worcester/Framingham Commuter Rail Schedule Upgrades
Plan Ahead! Columbus Day Holiday posted on Oct 7
MassDOT advises highway travelers to plan ahead for one of the busiest days of the year on state highways this Friday, October 9, ahead of the three-day Columbus Day weekend. The Friday before Columbus Day in a typical recent year has been the busiest or …Continue Reading Plan Ahead! Columbus Day Holiday