Post Content

Registrar Rachel Kaprielian has announced plans to restructure Registry of Motor Vehicles customer services to help Massachusetts’ 4.6 million drivers use new ways to get license, registration and motor vehicle services.

As of July 1, the RMV has responded to a tighter FY10 budget with a plan to close 11 branches in every region of the state and immediately send staff and equipment to open five new ‘mitigation’ offices located in underutilized MassHighway and Massachusetts Turnpike Authority toll plazas, visitor centers and offices. Many of the remaining 23 RMV branches will offer expanded services to handle heavier customer traffic.  A map of the new RMV service alignment is available on the RMV website here.

The shift from leasing high-cost private office space to rent-free government buildings will save the RMV an estimated $1.7 million dollars a year. These savings are in addition to previous reforms and efficiencies that saved almost $2 million at the RMV.

To keep wait times reasonable, the RMV is introducing a series of measures to drive customers out of branch lines and into online services through the agency’s upgraded website, including self-service online kiosks at busy branches set up by September offering routine transactions such as registration plate returns, and a partnership with community libraries to help their patrons navigate the 18 transactions now available online from renewing a license to ordering a free FASTLANE transponder.

Registrar Kaprielian says "cyber traffic" on the RMV website increased by 23% last year, moving 1.5 million people out of wait lines at the branches and on to the web. To learn more and use online services, visit the RMV website.

Written By:

Recent Posts

MBTA: Weekend Commuter Boat Service Returns May 28 posted on May 26

MBTA: Weekend Commuter Boat Service Returns May 28

MassDOT weekend commuter boat service will be provided for the third year between Hingham, Hull, Georges Island, Grape Island and Boston. The service begins Memorial Day weekend and will continue through the Labor Day weekend. “Commuter ferry service on the weekends during the two previous   …Continue Reading MBTA: Weekend Commuter Boat Service Returns May 28

Boston: Commonwealth Avenue Bridge Project Community Meeting posted on May 26

Boston: Commonwealth Avenue Bridge Project Community Meeting

MassDOT has scheduled a community meeting for the Commonwealth Avenue Bridge Reconstruction Project as follows:   Thursday, June 2, 6:00 PM to 8:00 PM, Jacob Sleeper Auditorium (CGS 129), Boston University, 871 Commonwealth Avenue. The Commonwealth Avenue Bridge Reconstruction Project will replace the existing superstructure   …Continue Reading Boston: Commonwealth Avenue Bridge Project Community Meeting

Plan Ahead for Memorial Day Weekend Travel posted on May 24

Plan Ahead for Memorial Day Weekend Travel

MassDOT encourages travelers to plan ahead and travel safely during the Memorial Day holiday weekend.  The heaviest traffic is observed during Thursday, Friday, and Monday afternoons and early evenings.  Drivers are encouraged to make travel plans accordingly and if possible avoid peak traffic volumes between   …Continue Reading Plan Ahead for Memorial Day Weekend Travel