Post Content

Registrar Rachel Kaprielian has announced plans to restructure Registry of Motor Vehicles customer services to help Massachusetts’ 4.6 million drivers use new ways to get license, registration and motor vehicle services.

As of July 1, the RMV has responded to a tighter FY10 budget with a plan to close 11 branches in every region of the state and immediately send staff and equipment to open five new ‘mitigation’ offices located in underutilized MassHighway and Massachusetts Turnpike Authority toll plazas, visitor centers and offices. Many of the remaining 23 RMV branches will offer expanded services to handle heavier customer traffic.  A map of the new RMV service alignment is available on the RMV website here.

The shift from leasing high-cost private office space to rent-free government buildings will save the RMV an estimated $1.7 million dollars a year. These savings are in addition to previous reforms and efficiencies that saved almost $2 million at the RMV.

To keep wait times reasonable, the RMV is introducing a series of measures to drive customers out of branch lines and into online services through the agency’s upgraded website, including self-service online kiosks at busy branches set up by September offering routine transactions such as registration plate returns, and a partnership with community libraries to help their patrons navigate the 18 transactions now available online from renewing a license to ordering a free FASTLANE transponder.

Registrar Kaprielian says "cyber traffic" on the RMV website increased by 23% last year, moving 1.5 million people out of wait lines at the branches and on to the web. To learn more and use online services, visit the RMV website.

Written By:

Recent Posts

Braintree: Route 3 Bridge Replacement Upcoming Weekend Impacts posted on Sep 21

Braintree: Route 3 Bridge Replacement Upcoming Weekend Impacts

MassDOT held a news conference today to underscore the traffic impacts of the Route 3 Bridge Replacement Project which will mean detours and lane reductions on Route 3 in Braintree this weekend, September 22-25 and during the weekend of October 13-16. For this $6.3 million project,   …Continue Reading Braintree: Route 3 Bridge Replacement Upcoming Weekend Impacts

Baker-Polito Administration Supports 49 Community Recreational Trail Projects posted on Sep 19

Baker-Polito Administration Supports 49 Community Recreational Trail Projects

Today, Lieutenant Governor Karyn Polito announced $1.8 million in 49 Recreational Trails Program (RTP) grants to community trail projects throughout the Commonwealth, which will construct over 10 miles of new trails and structures and will improve over 150 miles of existing recreational trails within the   …Continue Reading Baker-Polito Administration Supports 49 Community Recreational Trail Projects

Somerville: Sullivan Square Transportation Public Forum September 25th posted on Sep 19

Somerville: Sullivan Square Transportation Public Forum September 25th

Do you live, work, socialize or commute in and around Sullivan Square? Are you interested in helping weigh options  for future transportation improvements in the area? Join MassDOT, the Metropolitan Area Planning Council (MAPC), and the cities of Boston, Everett, and Somerville for an interactive   …Continue Reading Somerville: Sullivan Square Transportation Public Forum September 25th