Registrar Rachel Kaprielian has announced plans to restructure Registry of Motor Vehicles customer services to help Massachusetts’ 4.6 million drivers use new ways to get license, registration and motor vehicle services.
As of July 1, the RMV has responded to a tighter FY10 budget with a plan to close 11 branches in every region of the state and immediately send staff and equipment to open five new ‘mitigation’ offices located in underutilized MassHighway and Massachusetts Turnpike Authority toll plazas, visitor centers and offices. Many of the remaining 23 RMV branches will offer expanded services to handle heavier customer traffic. A map of the new RMV service alignment is available on the RMV website here.
The shift from leasing high-cost private office space to rent-free government buildings will save the RMV an estimated $1.7 million dollars a year. These savings are in addition to previous reforms and efficiencies that saved almost $2 million at the RMV.
To keep wait times reasonable, the RMV is introducing a series of measures to drive customers out of branch lines and into online services through the agency’s upgraded website, including self-service online kiosks at busy branches set up by September offering routine transactions such as registration plate returns, and a partnership with community libraries to help their patrons navigate the 18 transactions now available online from renewing a license to ordering a free FASTLANE transponder.
Registrar Kaprielian says "cyber traffic" on the RMV website increased by 23% last year, moving 1.5 million people out of wait lines at the branches and on to the web. To learn more and use online services, visit the RMV website.
Governor Patrick Signs “Boston Strong” License Plate Bill posted on Apr 18
Governor Deval Patrick today signed legislation creating a Massachusetts “Boston Strong” license plate. The legislation directs the Registry of Motor Vehicles to establish a license plate memorializing the victims of the Boston Marathon bombings adorned with the phrase “Boston Strong.” All proceeds from sales of …Continue Reading Governor Patrick Signs “Boston Strong” License Plate Bill
Whittier Bridge I-95 Update: River Boaters Notice posted on Apr 18
The Whittier Bridge/I-95 Improvement Project continues through the 2014 boating season. Much of the work this season to construct the new northbound span of the Whittier Bridge is taking place from the Merrimack River to the immediate east of the existing bridge. Several large barges, …Continue Reading Whittier Bridge I-95 Update: River Boaters Notice
Route 79/Braga Bridge Project Public Meeting Set posted on Apr 17
Please join MassDOT at a public meeting for an update on construction progress on the Route 79/Braga Bridge Improvements Project, as follows: Wednesday, April 30, 6:30 pm to 8:30 pm, Heritage State Park Auditorium, 200 Davol Street, Fall River The meeting will include an opportunity …Continue Reading Route 79/Braga Bridge Project Public Meeting Set