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RMV_LogoMassDOT officially opened the newly redesigned, and fully accessible Registry of Motor Vehicles Service Center in Springfield.  The new service center is located at 1250 St. James Avenue in Springfield.

Registrar of Motor Vehicles Erin Deveney, Springfield Mayor Domenic Sarno, and state and local officials were on hand to participate in today’s ribbon cutting event.

The new Springfield Registry Service Center location exemplifies the Baker-Polito Administration’s focus on customer service.  It offers a larger facility, with 17,142 square feet, and over 700 parking spaces.

There are 16 upgraded workstations for conducting multiple transaction types: hearings will be offered in three hearing offices; and permit testing is available in a dedicated area with new equipment that includes multiple language options. In addition, the new training facility will allow staff additional opportunities to improve their skills, to ensure the best possible experience for our customers.

“We thank the Springfield-area community for their patience while we worked to bring them a far more efficient service experience,” said Registrar Deveney.  “This transformation is something our Hampden County customers deserve.  This facility is an example of Registry operations enhanced focus on service delivery, resulting in a better experience for all of our customers.”

“Springfield can better facilitate our ongoing rush of young people visiting service centers to take the Learner’s Permit Test,” added Registrar Deveney.  “We also want to remind all our customers they may be eligible to complete their transaction online or at a local AAA branch.  If they do have to come in person, checklists for our most common transactions, including the Learner’s Permit Test, are available online to help customers arrive prepared with all required documents.”

Customers will experience a transformed atmosphere when visiting the Springfield Service Center.  The design is more accommodating and new operational and interior features include:

  • New Registry equipment enabling faster processing of Driver Licenses and Identification Cards
  • ADA (Americans with Disabilities Act) compliant elements
  • Efficient customer queuing system with expanded public seating
  • Dedicated space for self-service transactions, hearings, Business to Business Center (B2B), and International Registration Plan (IRP) customers
  • All LED lighting, which lasts longer and conserves energy
  • Upgraded HVAC system, resulting in improved air quality

The RMV is making strides to build an industry-leading, customer-centered environment for individual and commercial customers, as well as for business and government partners.  In addition to the Springfield relocation, the RMV recently opened new offices in Lawrence and New Bedford; and the Brockton Service Center is currently being remodeled while remaining open.  These new service center sites will ensure adequate access, parking, and customer intake capability, with an overall improved design to support customer needs.

With a strong commitment to a personalized customer service experience, the RMV enables customer mobility and supports consumer safety across the Commonwealth.  Customers are encouraged to “Skip the line and Go Online” to www.MassRMV.com to process over 25 transactions, access checklists to “Get Ready to Go,” and sign-up to receive RMV News.

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