MassDOT Secretary and CEO Jeff Mullan joined MBTA Deputy GM and Chief Financial Officer Jonathan Davis and four other national experts at a May 2010 forum on innovative technology in transportation and its potential to improve customer service and enhance efficient operations and increase revenues.
The forum was sponsered by the Pioneer Institute and the Center for Strategic Studies at the College of Business at Northeastern University.
Panelists discussed the use of technology to improve customer experience at modest cost and how to use technology to better coordinate of transportation assets and create greater value.
Each leader provided ideas to encourage transportation leaders to think beyond revenues and examine how the use of innovative technologies create value for customers while offering opportunities to operate more efficiently and to generate greater funding.
As Secretary Mullan told the forum, "When I was appointed Secretary I said that we would bring a business-like approach to the Department of Transportation and that is exactly what we are doing. Our vision is to lead the nation in transportation excellence."
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