MassDOT Secretary and CEO Jeff Mullan joined MBTA Deputy GM and Chief Financial Officer Jonathan Davis and four other national experts at a May 2010 forum on innovative technology in transportation and its potential to improve customer service and enhance efficient operations and increase revenues.
The forum was sponsered by the Pioneer Institute and the Center for Strategic Studies at the College of Business at Northeastern University.
Panelists discussed the use of technology to improve customer experience at modest cost and how to use technology to better coordinate of transportation assets and create greater value.
Each leader provided ideas to encourage transportation leaders to think beyond revenues and examine how the use of innovative technologies create value for customers while offering opportunities to operate more efficiently and to generate greater funding.
As Secretary Mullan told the forum, "When I was appointed Secretary I said that we would bring a business-like approach to the Department of Transportation and that is exactly what we are doing. Our vision is to lead the nation in transportation excellence."
Route 79/Braga Bridge Project Traffic Update posted on Oct 30
MassDOT will begin implementing traffic changes for the next stage of construction for the Route 79/Braga Bridge Project on Wednesday, November 12. The following changes will be implemented in a phased approach through the middle of December: Vehicles on Route 79/138 (Broadway) bound for Interstate …Continue Reading Route 79/Braga Bridge Project Traffic Update
RMV: Promise to Customers posted on Oct 28
Today, MassDOT Secretary & CEO Richard A. Davey and MassDOT Registrar of Motor Vehicles Celia J. Blue offered a 10 point promise to RMV customers. The reimagining effort comprises current, ongoing and future initiatives that the RMV has in development to better the Registry experience. …Continue Reading RMV: Promise to Customers
November E-ZPass Sign Up: Chelsea, Everett posted on Oct 28
MassDOT is encouraging motorists to join E-ZPass with All-Electronic Tolling now in place on the Tobin Bridge and expanding statewide within the next two years. The E-ZPass Street Team will be enrolling new customers in the E-ZPass throughout the Fall season. The E-ZPass Van schedule …Continue Reading November E-ZPass Sign Up: Chelsea, Everett