This week, Rick shared an experience with MassDOT Secretary and CEO Jeff Mullan in the note below about the prompt and courteous response to his roadside problem. Thank you, Rick, for the kind words. And to Sal and the responders, congratulations on a job well done!
I want to share an experience I had last evening that hopefully will make you proud of your employees at MassDOT.
About 8pm I was returning from a wake for a good friend’s mother in Braintree and was traveling northbound on the Southeast Expressway when some debris appeared in the road. Not having any way to avoid it, I ran over it and immediately had a flat tire. I pulled over to the side of the road and found myself sandwiched between the Expressway on the left and the Frontage Road on ramp to my right – a pretty frightening place with cars and trucks zooming by on both sides.
I called the roadside assistance service I have for my car and was told by the attendant that the state provided assistance for that part of the Expressway and that he would notify them immediately. He also suggested that I call 911 so that a state police officer could respond as well. The state policeman was there in less than 10 minutes, parked behind me with lights flashing, stepped out of his cruiser to make sure I was okay and said he would stay with me until help arrived.
About 10 minutes later, your employee and my new hero, Sal Talluto drove up in his tow truck. I hopped in the truck and he towed my car to your facility in Somerville where he could safely change my tire. He was so calming, friendly and helpful – I can’t say enough about the great service he provided to me!!!
When you were at our office a few weeks ago, you talked a lot about the importance of customer service so I want to let you know that, in my book, you have definitely succeeded!!!! Please pass along my sincere appreciation to Sal again – you have a gem there and a terrific ambassador for MassDOT.
Students Celebrate Walk and Bike to School Day posted on May 4
Thousands of elementary and middle school students all over the Commonwealth walked and rode their bikes to school in celebration of the 7th Annual Massachusetts Walk and Bike to School Day. Nearly 300 schools participated in the event. “It’s encouraging to see so many communities …Continue Reading Students Celebrate Walk and Bike to School Day
Natick: MassDOT Breaks Ground on Marion Street Bridge posted on May 4
MassDOT today broke ground on a new bridge that will carry Marion Street over railroad tracks in Natick. The new bridge will feature a single superstructure with steel beams, concrete deck with asphalt surface on existing abutments, and a 6-foot wide sidewalk. Pedestrian access will …Continue Reading Natick: MassDOT Breaks Ground on Marion Street Bridge
MBTA Projects 12.8% Reduction in Energy Costs posted on May 4
The MBTA projects a 12.8 percent reduction in energy costs for the 2017 Fiscal Year, and expects to see additional savings during the next three years, according to a presentation made recently to the MBTA’s Fiscal and Management Control Board. The cost savings are the …Continue Reading MBTA Projects 12.8% Reduction in Energy Costs