This week, Rick shared an experience with MassDOT Secretary and CEO Jeff Mullan in the note below about the prompt and courteous response to his roadside problem. Thank you, Rick, for the kind words. And to Sal and the responders, congratulations on a job well done!
I want to share an experience I had last evening that hopefully will make you proud of your employees at MassDOT.
About 8pm I was returning from a wake for a good friend’s mother in Braintree and was traveling northbound on the Southeast Expressway when some debris appeared in the road. Not having any way to avoid it, I ran over it and immediately had a flat tire. I pulled over to the side of the road and found myself sandwiched between the Expressway on the left and the Frontage Road on ramp to my right – a pretty frightening place with cars and trucks zooming by on both sides.
I called the roadside assistance service I have for my car and was told by the attendant that the state provided assistance for that part of the Expressway and that he would notify them immediately. He also suggested that I call 911 so that a state police officer could respond as well. The state policeman was there in less than 10 minutes, parked behind me with lights flashing, stepped out of his cruiser to make sure I was okay and said he would stay with me until help arrived.
About 10 minutes later, your employee and my new hero, Sal Talluto drove up in his tow truck. I hopped in the truck and he towed my car to your facility in Somerville where he could safely change my tire. He was so calming, friendly and helpful – I can’t say enough about the great service he provided to me!!!
When you were at our office a few weeks ago, you talked a lot about the importance of customer service so I want to let you know that, in my book, you have definitely succeeded!!!! Please pass along my sincere appreciation to Sal again – you have a gem there and a terrific ambassador for MassDOT.
MBTA: Blue Hill Avenue Station Project Public Meeting Set posted on Sep 22
The MBTA on Wednesday, October 5, will present design details, project benefits, bid date/process, construction phasing and construction schedule of its Blue Hill Avenue Station project. A public meeting has been scheduled as follows: Wednesday, October 5, 6:00 PM, Mattapan Branch Library, 1350 Blue Hill …Continue Reading MBTA: Blue Hill Avenue Station Project Public Meeting Set
Arsenal Street Corridor Study Public Meeting Set posted on Sep 22
Please join the Massachusetts Department of Transportation for a Public Information Meeting on the Arsenal Street Corridor Study as follows: Tuesday, October 4, 6:00 PM to 8:00 PM, Watertown Middle School, Auditorium & Cafeteria, 68 Waverly Avenue, Watertown MassDOT is studying the Arsenal Street Corridor in …Continue Reading Arsenal Street Corridor Study Public Meeting Set
Baker-Polito Administration Announces Complete Streets Program Grants posted on Sep 21
Lieutenant Governor Karyn Polito, Transportation Secretary and CEO Stephanie Pollack, Highway Administrator Thomas Tinlin, and members of the Legislature today announced grant funding from the Complete Streets Program to 11 participating municipalities. A ceremony was held at the Massachusetts State House to distribute funding for …Continue Reading Baker-Polito Administration Announces Complete Streets Program Grants