This week, Rick shared an experience with MassDOT Secretary and CEO Jeff Mullan in the note below about the prompt and courteous response to his roadside problem. Thank you, Rick, for the kind words. And to Sal and the responders, congratulations on a job well done!
I want to share an experience I had last evening that hopefully will make you proud of your employees at MassDOT.
About 8pm I was returning from a wake for a good friend’s mother in Braintree and was traveling northbound on the Southeast Expressway when some debris appeared in the road. Not having any way to avoid it, I ran over it and immediately had a flat tire. I pulled over to the side of the road and found myself sandwiched between the Expressway on the left and the Frontage Road on ramp to my right – a pretty frightening place with cars and trucks zooming by on both sides.
I called the roadside assistance service I have for my car and was told by the attendant that the state provided assistance for that part of the Expressway and that he would notify them immediately. He also suggested that I call 911 so that a state police officer could respond as well. The state policeman was there in less than 10 minutes, parked behind me with lights flashing, stepped out of his cruiser to make sure I was okay and said he would stay with me until help arrived.
About 10 minutes later, your employee and my new hero, Sal Talluto drove up in his tow truck. I hopped in the truck and he towed my car to your facility in Somerville where he could safely change my tire. He was so calming, friendly and helpful – I can’t say enough about the great service he provided to me!!!
When you were at our office a few weeks ago, you talked a lot about the importance of customer service so I want to let you know that, in my book, you have definitely succeeded!!!! Please pass along my sincere appreciation to Sal again – you have a gem there and a terrific ambassador for MassDOT.
MBTA: Fitchburg Line Weekend Service Suspension posted on Mar 27
The MBTA has issued a Service Alert: No Weekend Service on the commuter rail Fitchburg Main Line for the period from April 25th, 2015 through November 22nd, 2015. The suspension of weekend service will allow construction of major improvements on the Fitchburg Main Line to …Continue Reading MBTA: Fitchburg Line Weekend Service Suspension
Employers Honored for Excellence in Commuter Options posted on Mar 26
The efforts of more than 170 Massachusetts businesses, colleges, and universities, who promote active, healthy, and sustainable commute options, were celebrated today for helping Massachusetts to reduce traffic congestion, to promote healthy lifestyles, and benefit the environment. The Massachusetts Excellence in Commuter Options (ECO) Awards …Continue Reading Employers Honored for Excellence in Commuter Options
Longfellow Bridge: “Salt and Pepper” Towers Work posted on Mar 26
MassDOT on Saturday, March 28 will begin preparing to dismantle the downstream “salt and pepper” towers as part of the Longfellow Bridge Restoration Project. MassDOT’s contractor, White-Skanska-Consigli JV (WSC), coordinated with the cities of Cambridge and Boston as well as the MBTA to begin dismantling …Continue Reading Longfellow Bridge: “Salt and Pepper” Towers Work