This week, Rick shared an experience with MassDOT Secretary and CEO Jeff Mullan in the note below about the prompt and courteous response to his roadside problem. Thank you, Rick, for the kind words. And to Sal and the responders, congratulations on a job well done!
I want to share an experience I had last evening that hopefully will make you proud of your employees at MassDOT.
About 8pm I was returning from a wake for a good friend’s mother in Braintree and was traveling northbound on the Southeast Expressway when some debris appeared in the road. Not having any way to avoid it, I ran over it and immediately had a flat tire. I pulled over to the side of the road and found myself sandwiched between the Expressway on the left and the Frontage Road on ramp to my right – a pretty frightening place with cars and trucks zooming by on both sides.
I called the roadside assistance service I have for my car and was told by the attendant that the state provided assistance for that part of the Expressway and that he would notify them immediately. He also suggested that I call 911 so that a state police officer could respond as well. The state policeman was there in less than 10 minutes, parked behind me with lights flashing, stepped out of his cruiser to make sure I was okay and said he would stay with me until help arrived.
About 10 minutes later, your employee and my new hero, Sal Talluto drove up in his tow truck. I hopped in the truck and he towed my car to your facility in Somerville where he could safely change my tire. He was so calming, friendly and helpful – I can’t say enough about the great service he provided to me!!!
When you were at our office a few weeks ago, you talked a lot about the importance of customer service so I want to let you know that, in my book, you have definitely succeeded!!!! Please pass along my sincere appreciation to Sal again – you have a gem there and a terrific ambassador for MassDOT.
Video: Toll Plaza Demolition, Reconstruction Shown Step by Step posted on Oct 26
On October 28, I-90 (The Massachusetts Turnpike) will transition to All Electronic Tolling, and MassDOT will begin demolishing the existing toll plazas and reconstructing the roadways. The following is a visualization of what drivers can expect to see as they travel through an existing toll …Continue Reading Video: Toll Plaza Demolition, Reconstruction Shown Step by Step
Cementing the Future of the Braga Bridge posted on Oct 25
When MassDOT undertakes a bridge and highway restoration project, such as the Route 79/Braga Bridge Improvements Project, it aims to make efficient and long-lasting choices of materials. Materials are meticulously evaluated and chosen to ensure lower maintenance costs and an improved service life. For the …Continue Reading Cementing the Future of the Braga Bridge
All Electronic Tolling Activated October 28, Toll Plaza Demolitions Begin This Weekend posted on Oct 24
MassDOT today hosted a news conference and media tour in Weston to inform the public that plans are on schedule to activate All Electronic Tolling (AET) in the state on Friday, October 28, at 10 p.m., and to immediately deploy equipment to begin the process …Continue Reading All Electronic Tolling Activated October 28, Toll Plaza Demolitions Begin This Weekend