This week, Rick shared an experience with MassDOT Secretary and CEO Jeff Mullan in the note below about the prompt and courteous response to his roadside problem. Thank you, Rick, for the kind words. And to Sal and the responders, congratulations on a job well done!
I want to share an experience I had last evening that hopefully will make you proud of your employees at MassDOT.
About 8pm I was returning from a wake for a good friend’s mother in Braintree and was traveling northbound on the Southeast Expressway when some debris appeared in the road. Not having any way to avoid it, I ran over it and immediately had a flat tire. I pulled over to the side of the road and found myself sandwiched between the Expressway on the left and the Frontage Road on ramp to my right – a pretty frightening place with cars and trucks zooming by on both sides.
I called the roadside assistance service I have for my car and was told by the attendant that the state provided assistance for that part of the Expressway and that he would notify them immediately. He also suggested that I call 911 so that a state police officer could respond as well. The state policeman was there in less than 10 minutes, parked behind me with lights flashing, stepped out of his cruiser to make sure I was okay and said he would stay with me until help arrived.
About 10 minutes later, your employee and my new hero, Sal Talluto drove up in his tow truck. I hopped in the truck and he towed my car to your facility in Somerville where he could safely change my tire. He was so calming, friendly and helpful – I can’t say enough about the great service he provided to me!!!
When you were at our office a few weeks ago, you talked a lot about the importance of customer service so I want to let you know that, in my book, you have definitely succeeded!!!! Please pass along my sincere appreciation to Sal again – you have a gem there and a terrific ambassador for MassDOT.
MassDOT, MAPFRE: Highway Assistance Patrol posted on Aug 29
Posted by: Patrick McDonald, CPCU, AIM, AIS, Executive Vice President – Business & Clients, MAPFRE Insurance MAPFRE Insurance sponsors the MassDOT Highway Assistance Patrol (HAP) program and reminds motorists that during Labor Day weekend many Massachusetts drivers will be taking their last vacations of the …Continue Reading MassDOT, MAPFRE: Highway Assistance Patrol
A First in the State: MassDOT Uses New Construction Technique on Route 2/I-95 Project posted on Aug 28
From smaller projects to the largest, MassDOT uses the latest, proven innovative techniques. For the first time in the state, MassDOT is using precast, modular concrete abutments on the Route 2/I-95 Bridge Replacement Project. Accelerated Bridge Construction technologies, such as this one, reduce project duration …Continue Reading A First in the State: MassDOT Uses New Construction Technique on Route 2/I-95 Project
Route 107 Corridor Public Meetings Scheduled posted on Aug 26
Public Information Meetings for the Route 107 Corridor Study have been scheduled as follows: Wednesday, September 7, 6:00 PM to 8:00 PM, Lynn English High School, Auditorium, 50 Goodridge Street Tuesday, September 13, 6:00 PM to 8:00 PM, Collins Middle School, Auditorium, 29 Highland Avenue, …Continue Reading Route 107 Corridor Public Meetings Scheduled