This week, Rick shared an experience with MassDOT Secretary and CEO Jeff Mullan in the note below about the prompt and courteous response to his roadside problem. Thank you, Rick, for the kind words. And to Sal and the responders, congratulations on a job well done!
I want to share an experience I had last evening that hopefully will make you proud of your employees at MassDOT.
About 8pm I was returning from a wake for a good friend’s mother in Braintree and was traveling northbound on the Southeast Expressway when some debris appeared in the road. Not having any way to avoid it, I ran over it and immediately had a flat tire. I pulled over to the side of the road and found myself sandwiched between the Expressway on the left and the Frontage Road on ramp to my right – a pretty frightening place with cars and trucks zooming by on both sides.
I called the roadside assistance service I have for my car and was told by the attendant that the state provided assistance for that part of the Expressway and that he would notify them immediately. He also suggested that I call 911 so that a state police officer could respond as well. The state policeman was there in less than 10 minutes, parked behind me with lights flashing, stepped out of his cruiser to make sure I was okay and said he would stay with me until help arrived.
About 10 minutes later, your employee and my new hero, Sal Talluto drove up in his tow truck. I hopped in the truck and he towed my car to your facility in Somerville where he could safely change my tire. He was so calming, friendly and helpful – I can’t say enough about the great service he provided to me!!!
When you were at our office a few weeks ago, you talked a lot about the importance of customer service so I want to let you know that, in my book, you have definitely succeeded!!!! Please pass along my sincere appreciation to Sal again – you have a gem there and a terrific ambassador for MassDOT.
MassDOT Highlights New Travel Time Technology: Free Mobile app posted on Jan 18
MassDOT today announced that a total of 146 “GoTime” signs, which provide real-time traffic travel times, are now activated on highways throughout the Commonwealth and that a new mobile app with GoTime data is now available which will allow drivers to see real-time travel information before …Continue Reading MassDOT Highlights New Travel Time Technology: Free Mobile app
MBTA: Framingham/Worcester Line Commuter Rail Schedule Public Meetings Set posted on Jan 18
The MBTA will hold three public meetings for people to share comments and suggestions about proposed Framingham/Worcester Line Commuter Rail scheduling changes. The meetings will be held in Newton on January 31, in Worcester on February 1, and in Natick February 6 as follows: …Continue Reading MBTA: Framingham/Worcester Line Commuter Rail Schedule Public Meetings Set
Fall River: Route 79 Braga Bridge Project Completion Overview posted on Jan 17
MassDOT invites you to review the final fact sheet for the Fall River Route 79 Braga Bridge Improvements Project. The work reached substantial completion in fall 2016 with the reopening of all lanes on the Braga Bridge. This landmark project offered significant long term enhancements: …Continue Reading Fall River: Route 79 Braga Bridge Project Completion Overview