This week, Rick shared an experience with MassDOT Secretary and CEO Jeff Mullan in the note below about the prompt and courteous response to his roadside problem. Thank you, Rick, for the kind words. And to Sal and the responders, congratulations on a job well done!
I want to share an experience I had last evening that hopefully will make you proud of your employees at MassDOT.
About 8pm I was returning from a wake for a good friend’s mother in Braintree and was traveling northbound on the Southeast Expressway when some debris appeared in the road. Not having any way to avoid it, I ran over it and immediately had a flat tire. I pulled over to the side of the road and found myself sandwiched between the Expressway on the left and the Frontage Road on ramp to my right – a pretty frightening place with cars and trucks zooming by on both sides.
I called the roadside assistance service I have for my car and was told by the attendant that the state provided assistance for that part of the Expressway and that he would notify them immediately. He also suggested that I call 911 so that a state police officer could respond as well. The state policeman was there in less than 10 minutes, parked behind me with lights flashing, stepped out of his cruiser to make sure I was okay and said he would stay with me until help arrived.
About 10 minutes later, your employee and my new hero, Sal Talluto drove up in his tow truck. I hopped in the truck and he towed my car to your facility in Somerville where he could safely change my tire. He was so calming, friendly and helpful – I can’t say enough about the great service he provided to me!!!
When you were at our office a few weeks ago, you talked a lot about the importance of customer service so I want to let you know that, in my book, you have definitely succeeded!!!! Please pass along my sincere appreciation to Sal again – you have a gem there and a terrific ambassador for MassDOT.
Whittier Bridge/I-95 Project Traffic Update posted on Sep 19
Work on the Whittier Bridge/I-95 Project in Newburyport and Amesbury will require extended lane closure hours beginning next week. Beginning on Monday, September 22, the hours of daytime construction will extend the I-95 Northbound right lane closure the associated right lane closure on I-95 Northbound …Continue Reading Whittier Bridge/I-95 Project Traffic Update
Take the Clean Air Challenge! Join Us September 22-26 posted on Sep 18
Massachusetts travelers will improve air-quality by choosing more sustainable transportation options during the Massachusetts Clean Air Challenge (formerly Car-Free Week). This year, Massachusetts challenges you to explore your commuting options and Shift Your Mode from September 22nd-26th. By trying greener modes including carpooling, vanpooling, bicycling, …Continue Reading Take the Clean Air Challenge! Join Us September 22-26
MBTA Silver Line to Chelsea Approved posted on Sep 17
The MassDOT Board of Directors today approved a construction contract to extend the MBTA’s increasingly popular Silver Line from East Boston to Chelsea. A project funded entirely by Governor Deval Patrick’s 2013 Transportation Finance Plan, the Silver Line will be extended past the Seaport to …Continue Reading MBTA Silver Line to Chelsea Approved