This week, Rick shared an experience with MassDOT Secretary and CEO Jeff Mullan in the note below about the prompt and courteous response to his roadside problem. Thank you, Rick, for the kind words. And to Sal and the responders, congratulations on a job well done!
I want to share an experience I had last evening that hopefully will make you proud of your employees at MassDOT.
About 8pm I was returning from a wake for a good friend’s mother in Braintree and was traveling northbound on the Southeast Expressway when some debris appeared in the road. Not having any way to avoid it, I ran over it and immediately had a flat tire. I pulled over to the side of the road and found myself sandwiched between the Expressway on the left and the Frontage Road on ramp to my right – a pretty frightening place with cars and trucks zooming by on both sides.
I called the roadside assistance service I have for my car and was told by the attendant that the state provided assistance for that part of the Expressway and that he would notify them immediately. He also suggested that I call 911 so that a state police officer could respond as well. The state policeman was there in less than 10 minutes, parked behind me with lights flashing, stepped out of his cruiser to make sure I was okay and said he would stay with me until help arrived.
About 10 minutes later, your employee and my new hero, Sal Talluto drove up in his tow truck. I hopped in the truck and he towed my car to your facility in Somerville where he could safely change my tire. He was so calming, friendly and helpful – I can’t say enough about the great service he provided to me!!!
When you were at our office a few weeks ago, you talked a lot about the importance of customer service so I want to let you know that, in my book, you have definitely succeeded!!!! Please pass along my sincere appreciation to Sal again – you have a gem there and a terrific ambassador for MassDOT.
Casey Arborway Project Public Meeting Set posted on Jun 24
MassDOT has scheduled a fourth Casey Arborway Project Construction Update Meeting as follows: Wednesday, June 29, 6:30-8:30 PM, Boston English High School Auditorium 144 McBride Street, Jamaica Plain The purpose of this meeting will be to provide the community with an update on the progress …Continue Reading Casey Arborway Project Public Meeting Set
Milestone Nears: Longfellow Bridge “Salt and Pepper” Towers Restoration posted on Jun 23
MassDOT announced that the restoration of the iconic “salt and pepper” towers of the historic Longfellow Bridge will be complete in late July. The downstream towers have been replaced on the bridge, and barges are transporting the last stones for installation on them. The capstones …Continue Reading Milestone Nears: Longfellow Bridge “Salt and Pepper” Towers Restoration
New Tunnels Gantry Infrastructure to be Installed posted on Jun 22
MassDOT has announced that new infrastructure for two vertical gantry supports on the East Boston sides of the Sumner and Callahan Tunnels will begin to be installed late tonight, June 22. Installation work will continue during off-peak hours during the next several days with gantries …Continue Reading New Tunnels Gantry Infrastructure to be Installed