This week, Rick shared an experience with MassDOT Secretary and CEO Jeff Mullan in the note below about the prompt and courteous response to his roadside problem. Thank you, Rick, for the kind words. And to Sal and the responders, congratulations on a job well done!
I want to share an experience I had last evening that hopefully will make you proud of your employees at MassDOT.
About 8pm I was returning from a wake for a good friend’s mother in Braintree and was traveling northbound on the Southeast Expressway when some debris appeared in the road. Not having any way to avoid it, I ran over it and immediately had a flat tire. I pulled over to the side of the road and found myself sandwiched between the Expressway on the left and the Frontage Road on ramp to my right – a pretty frightening place with cars and trucks zooming by on both sides.
I called the roadside assistance service I have for my car and was told by the attendant that the state provided assistance for that part of the Expressway and that he would notify them immediately. He also suggested that I call 911 so that a state police officer could respond as well. The state policeman was there in less than 10 minutes, parked behind me with lights flashing, stepped out of his cruiser to make sure I was okay and said he would stay with me until help arrived.
About 10 minutes later, your employee and my new hero, Sal Talluto drove up in his tow truck. I hopped in the truck and he towed my car to your facility in Somerville where he could safely change my tire. He was so calming, friendly and helpful – I can’t say enough about the great service he provided to me!!!
When you were at our office a few weeks ago, you talked a lot about the importance of customer service so I want to let you know that, in my book, you have definitely succeeded!!!! Please pass along my sincere appreciation to Sal again – you have a gem there and a terrific ambassador for MassDOT.
MBTA: Discover the Fairmount Commuter Rail Line May 8-21 posted on Apr 27
Customers of the Fairmont Commuter Rail Line will travel free of charge for a two-week period in May. Customers will be able to board at station stops from Readville to South Stations and not pay a fare between Monday, May 8, and Friday, May 21. …Continue Reading MBTA: Discover the Fairmount Commuter Rail Line May 8-21
MassDOT Proposed Capital Investment Plan Public Meetings Set posted on Apr 27
MassDOT has announced a schedule of 12 public meetings in locations across the state to present and discuss the draft MassDOT Five-Year Capital Investment Plan (CIP) Update. Public input received at the meetings from May 15 to May 24 will be considered before the CIP …Continue Reading MassDOT Proposed Capital Investment Plan Public Meetings Set
South Station Expansion Project Environmental Assessment Comment Period Announced posted on Apr 26
MassDOT and the Federal Railroad Administration (FRA) invite the public to comment on the Draft Environmental Assessment (EA) and Section 4(f) Determination for the South Station Expansion (SSX) project. FRA and MassDOT released the draft document for public review on April 26, 2017. A copy …Continue Reading South Station Expansion Project Environmental Assessment Comment Period Announced