This week, Rick shared an experience with MassDOT Secretary and CEO Jeff Mullan in the note below about the prompt and courteous response to his roadside problem. Thank you, Rick, for the kind words. And to Sal and the responders, congratulations on a job well done!
I want to share an experience I had last evening that hopefully will make you proud of your employees at MassDOT.
About 8pm I was returning from a wake for a good friend’s mother in Braintree and was traveling northbound on the Southeast Expressway when some debris appeared in the road. Not having any way to avoid it, I ran over it and immediately had a flat tire. I pulled over to the side of the road and found myself sandwiched between the Expressway on the left and the Frontage Road on ramp to my right – a pretty frightening place with cars and trucks zooming by on both sides.
I called the roadside assistance service I have for my car and was told by the attendant that the state provided assistance for that part of the Expressway and that he would notify them immediately. He also suggested that I call 911 so that a state police officer could respond as well. The state policeman was there in less than 10 minutes, parked behind me with lights flashing, stepped out of his cruiser to make sure I was okay and said he would stay with me until help arrived.
About 10 minutes later, your employee and my new hero, Sal Talluto drove up in his tow truck. I hopped in the truck and he towed my car to your facility in Somerville where he could safely change my tire. He was so calming, friendly and helpful – I can’t say enough about the great service he provided to me!!!
When you were at our office a few weeks ago, you talked a lot about the importance of customer service so I want to let you know that, in my book, you have definitely succeeded!!!! Please pass along my sincere appreciation to Sal again – you have a gem there and a terrific ambassador for MassDOT.
Concord: MBTA New Commuter Rail Bridge to Roll into Place This Weekend posted on Aug 28
As part of the ongoing rehabilitation of the Fitchburg Commuter Rail Line, the MBTA is replacing the old railroad bridge over Route 62/Main Street in Concord with a new bridge to be rolled into place Saturday, August 29. The current bridge has low clearance and …Continue Reading Concord: MBTA New Commuter Rail Bridge to Roll into Place This Weekend
Knowledge Corridor: New Holyoke Train Station Celebrated posted on Aug 27
Lt. Governor Karyn Polito and MassDOT Secretary and CEO Stephanie Pollack today joined Holyoke Mayor Alex Morse along with state and local officials to celebrate the opening of the new $4.3 million Holyoke Train Station on the Knowledge Corridor and restoration of Amtrak Vermonter Line …Continue Reading Knowledge Corridor: New Holyoke Train Station Celebrated
MBTA Winter Resiliency Update: Red Line, Orange Line posted on Aug 26
Beginning Saturday, August 29th, and continuing on selected weekends through the remainder of the summer, Red Line service between JFK/UMass and Quincy will be temporarily suspended to allow workers to make the subway more resilient to harsh winter weather conditions. On weekends when workers will …Continue Reading MBTA Winter Resiliency Update: Red Line, Orange Line