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Posted by Jeff Mullan, MassDOT Secretary & Chief Executive Officer

For some time now, we have heard from a lot of people about transportation reform – about how it is going and where it is going.  I am glad for it because it reinforces the importance of what we did to create MassDOT and what we are doing to make it better.

You should all know that the key to success lies in your performance.  Wait times at the RMV are down, customers at the T and on our other transit systems have more and better information on service than they ever have had before, our highway program is winning national recognition for innovation and is completing more projects than ever before, and the attention our airports are getting for the role they play in transportation and the economy has never been higher.  There are many more examples of where MassDOT’s performance is making a difference in people’s lives.  There are too many to list.  Suffice to say that every bit of any success MassDOT has is because you are doing your jobs. 

I believe that a big part of management’s role is to give you guidance on the mission and empower you to do your job and to pursue your careers.  That’s why I say that we are ONE transportation organization focused on SAFETY and CUSTOMER SERVICE.  If you are working with your colleagues on common issues without regard to silos, if you are paying attention to your own safety and to the safety of the general public, and if you are putting the customer first, you are doing your job and you are a transportation reformer.  Thank you.

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