Post Content

Mullan-2011

Posted by Jeff Mullan, MassDOT Secretary & CEO

We have all heard the quote, “The only thing that is constant is change.”  That’s sure how it feels in transportation.  Few state employees have been through more change than all of you have over the past few years.  And, things will continue to change as we try new things and continue to implement the reform law.

It’s because change is inevitable and constant for us – not just recently, but over the past 20 or more years – that our focus on the mission is so important.   You see, when we focus on the mission, we gain a better understanding of why it is we do what we do and how what we do fits into the big picture. 

Our mission is posted in all of our workplaces:

To deliver excellent customer service to people who travel in the Commonwealth, and to provide our nation’s safest and most reliable transportation system in a way that strengthens our economy and quality of life.

There is something for everyone in our mission.  Many of you came to public service for the mission, and since it is based on our shared values and on the law that created MassDOT, it provides a good roadmap for us in going about our jobs of moving people and goods from point A to point B and helping others do the same. 

In four and one half years implementing change as part of the Commonwealth’s transportation leadership team, I have learned that most of you don’t fear change, but get concerned about the unknown that comes with change.  When you have questions about where we are going, please remember that it’s all about the mission.  That’s the key to all that we are doing.

Written By:

Recent Posts

RMV Extends Designated Appointment Hours for Customers 75 Years of Age or Older to Additional Locations Through October posted on Sep 24

BOSTON – The Massachusetts Registry of Motor Vehicles (RMV) is announcing that it is extending designated Wednesday appointment hours for customers 75 years of age or older into October and to additional Service Center locations. This new customer service option began successfully in early September at   …Continue Reading RMV Extends Designated Appointment Hours for Customers 75 Years of Age or Older to Additional Locations Through October

MassDOT Announces $868,301.35 in Shared Streets & Spaces Program Funding Awards posted on Sep 23

MassDOT Announces $868,301.35 in Shared Streets & Spaces Program Funding Awards

BOSTON – The Massachusetts Department of Transportation (MassDOT) is announcing the award of $858,502 in the latest rounds of funding from the Baker-Polito Administration’s Shared Streets & Spaces program.  The program, which was launched on June 10, provides technical and funding assistance to help Massachusetts cities and towns conceive,   …Continue Reading MassDOT Announces $868,301.35 in Shared Streets & Spaces Program Funding Awards

Massachusetts RMV Renews Over 163,000 Licenses & IDs Online During REAL ID Promotion posted on Sep 18

BOSTON – The Massachusetts Registry of Motor Vehicles (RMV) continues to encourage all eligible customers to renew their Standard Massachusetts driver’s license or Massachusetts ID card online at Mass.Gov/RMV in order to qualify for a free upgrade to a REAL ID credential in 2021. This   …Continue Reading Massachusetts RMV Renews Over 163,000 Licenses & IDs Online During REAL ID Promotion