Posted by Jeff Mullan, MassDOT Secretary & CEO
We have all heard the quote, “The only thing that is constant is change.” That’s sure how it feels in transportation. Few state employees have been through more change than all of you have over the past few years. And, things will continue to change as we try new things and continue to implement the reform law.
It’s because change is inevitable and constant for us – not just recently, but over the past 20 or more years – that our focus on the mission is so important. You see, when we focus on the mission, we gain a better understanding of why it is we do what we do and how what we do fits into the big picture.
Our mission is posted in all of our workplaces:
To deliver excellent customer service to people who travel in the Commonwealth, and to provide our nation’s safest and most reliable transportation system in a way that strengthens our economy and quality of life.
There is something for everyone in our mission. Many of you came to public service for the mission, and since it is based on our shared values and on the law that created MassDOT, it provides a good roadmap for us in going about our jobs of moving people and goods from point A to point B and helping others do the same.
In four and one half years implementing change as part of the Commonwealth’s transportation leadership team, I have learned that most of you don’t fear change, but get concerned about the unknown that comes with change. When you have questions about where we are going, please remember that it’s all about the mission. That’s the key to all that we are doing.
Route 79/Braga Bridge Project Traffic Update posted on Oct 30
MassDOT will begin implementing traffic changes for the next stage of construction for the Route 79/Braga Bridge Project on Wednesday, November 12. The following changes will be implemented in a phased approach through the middle of December: Vehicles on Route 79/138 (Broadway) bound for Interstate …Continue Reading Route 79/Braga Bridge Project Traffic Update
RMV: Promise to Customers posted on Oct 28
Today, MassDOT Secretary & CEO Richard A. Davey and MassDOT Registrar of Motor Vehicles Celia J. Blue offered a 10 point promise to RMV customers. The reimagining effort comprises current, ongoing and future initiatives that the RMV has in development to better the Registry experience. …Continue Reading RMV: Promise to Customers
November E-ZPass Sign Up: Chelsea, Everett posted on Oct 28
MassDOT is encouraging motorists to join E-ZPass with All-Electronic Tolling now in place on the Tobin Bridge and expanding statewide within the next two years. The E-ZPass Street Team will be enrolling new customers in the E-ZPass throughout the Fall season. The E-ZPass Van schedule …Continue Reading November E-ZPass Sign Up: Chelsea, Everett