“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”
In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.
Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.
Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.
MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.
Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.
Community Transit Grant Applications Show Significant Increase posted on Mar 5
The MassDOT Rail & Transit Division’s Community Transit Grant Program for Fiscal Year 2016 has received more than 90 applications, a 50% increase compared to last year. Applications were due on March 2. The Community Transit Grant Program provides financial assistance through the Federal Transit …Continue Reading Community Transit Grant Applications Show Significant Increase
Methuen Rotary I-93 Project Update posted on Mar 4
MassDOT’s $66.4 million Methuen Rotary Reconstruction Project on I-93 at Routes 110 and 113 is moving forward during winter 2015. During the month of March, the following activities will continue on I-93 at Routes 110 and 113: Removal of contaminated soil at mitigation area …Continue Reading Methuen Rotary I-93 Project Update
MassDOT Aeronautics: 2015 Aviation Art Contest Winners posted on Mar 3
The MassDOT Aeronautics Division held the Massachusetts State level judging of the 2015 International Aviation Art Contest, with this year’s theme, “World Air Games”. The World Air Games will be held in Dubai in 2015. During 12 days, spectators will see world class competitions and …Continue Reading MassDOT Aeronautics: 2015 Aviation Art Contest Winners