“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”
In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.
Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.
Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.
MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.
Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.
MBTA: Weekend Commuter Boat Service Returns May 28 posted on May 26
MassDOT weekend commuter boat service will be provided for the third year between Hingham, Hull, Georges Island, Grape Island and Boston. The service begins Memorial Day weekend and will continue through the Labor Day weekend. “Commuter ferry service on the weekends during the two previous …Continue Reading MBTA: Weekend Commuter Boat Service Returns May 28
Boston: Commonwealth Avenue Bridge Project Community Meeting posted on May 26
MassDOT has scheduled a community meeting for the Commonwealth Avenue Bridge Reconstruction Project as follows: Thursday, June 2, 6:00 PM to 8:00 PM, Jacob Sleeper Auditorium (CGS 129), Boston University, 871 Commonwealth Avenue. The Commonwealth Avenue Bridge Reconstruction Project will replace the existing superstructure …Continue Reading Boston: Commonwealth Avenue Bridge Project Community Meeting
Plan Ahead for Memorial Day Weekend Travel posted on May 24
MassDOT encourages travelers to plan ahead and travel safely during the Memorial Day holiday weekend. The heaviest traffic is observed during Thursday, Friday, and Monday afternoons and early evenings. Drivers are encouraged to make travel plans accordingly and if possible avoid peak traffic volumes between …Continue Reading Plan Ahead for Memorial Day Weekend Travel