“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”
In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.
Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.
Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.
MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.
Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.
Governor Patrick Signs “Boston Strong” License Plate Bill posted on Apr 18
Governor Deval Patrick today signed legislation creating a Massachusetts “Boston Strong” license plate. The legislation directs the Registry of Motor Vehicles to establish a license plate memorializing the victims of the Boston Marathon bombings adorned with the phrase “Boston Strong.” All proceeds from sales of …Continue Reading Governor Patrick Signs “Boston Strong” License Plate Bill
Whittier Bridge I-95 Update: River Boaters Notice posted on Apr 18
The Whittier Bridge/I-95 Improvement Project continues through the 2014 boating season. Much of the work this season to construct the new northbound span of the Whittier Bridge is taking place from the Merrimack River to the immediate east of the existing bridge. Several large barges, …Continue Reading Whittier Bridge I-95 Update: River Boaters Notice
Route 79/Braga Bridge Project Public Meeting Set posted on Apr 17
Please join MassDOT at a public meeting for an update on construction progress on the Route 79/Braga Bridge Improvements Project, as follows: Wednesday, April 30, 6:30 pm to 8:30 pm, Heritage State Park Auditorium, 200 Davol Street, Fall River The meeting will include an opportunity …Continue Reading Route 79/Braga Bridge Project Public Meeting Set