“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”
In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.
Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.
Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.
MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.
Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.
Massachusetts Community Transportation Conference Set posted on May 4
MassDOT’s Rail & Transit Division in partnership with MassMobility is hosting the annual Massachusetts Community Transportation Coordination Conference on Tuesday, May 5 in Marlborough. MassDOT Secretary and CEO Stephanie Pollack will deliver the keynote address outlining MassDOT’s vision for coordinated transportation. The annual statewide coordination …Continue Reading Massachusetts Community Transportation Conference Set
South Coast Rail Partnership Celebrated posted on May 4
The South Coast Rail project is well into its first year of permitting and design. Surveyors are measuring the rights-of-way, geotechnical field work is underway, and designers are considering bridges, crossings and signals. Reestablishing transit connections between the South Coast and Boston is more than …Continue Reading South Coast Rail Partnership Celebrated
Safe Routes to School Celebrates Greenfield Walking School Bus Kickoff posted on Apr 30
The Massachusetts Safe Routes to School Program (SRTS) and Greenfield Public Schools announced a city-wide kickoff of a walking school bus program at three Greenfield elementary schools at an event this week. The City of Greenfield has been a Massachusetts Safe Routes to School partner …Continue Reading Safe Routes to School Celebrates Greenfield Walking School Bus Kickoff