“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”
In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.
Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.
Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.
MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.
Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.
MBTA: Transit-Oriented Projects in Beverly & Mattapan posted on Jul 26
The MBTA’s Fiscal and Management Control Board designated Barnat Development as the successful bidder for a parcel of MBTA land located adjacent to the Beverly Depot Commuter Rail Station and Garage and designated POAH/Nuestra Comunidad Development Corporation as the successful bidder for a project on …Continue Reading MBTA: Transit-Oriented Projects in Beverly & Mattapan
MBTA: Next Phase of Red Line Winter Resiliency Improvements Approved posted on Jul 25
The MBTA Fiscal and Management Control Board (FMCB) today unanimously approved the awarding of a $18.5 million construction contract for the next phase of Red Line Winter Resiliency improvements announced by the Baker-Polito Administration last year, amounting to $30.4 million total for infrastructure upgrades in …Continue Reading MBTA: Next Phase of Red Line Winter Resiliency Improvements Approved
Methuen Rotary: New I-93 Northbound Ramp Opens July 30 posted on Jul 25
MassDOT’s Methuen Rotary Interchange Reconstruction Project reaches a major milestone on Saturday, July 30, when the first new ramp of the reconstructed interchange opens to traffic. The new I-93 northbound on-ramp is located approximately 400 feet east of the current ramp. A new signal will …Continue Reading Methuen Rotary: New I-93 Northbound Ramp Opens July 30