“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”
In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.
Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.
Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.
MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.
Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.
Fall River: Route 79 Braga Bridge Project Completion Overview posted on Jan 17
MassDOT invites you to review the final fact sheet for the Fall River Route 79 Braga Bridge Improvements Project. The work reached substantial completion in fall 2016 with the reopening of all lanes on the Braga Bridge. This landmark project offered significant long term enhancements: …Continue Reading Fall River: Route 79 Braga Bridge Project Completion Overview
Boston: Route 203 Project Public Meeting Set posted on Jan 13
MassDOT has scheduled a Public Information Meeting to discuss the proposed Route 203 Improvements Project from West Selden Street to Gallivan Boulevard in Boston as follows: Thursday, January 19, 6:00 PM, Mildred Avenue Middle School, Auditorium, 5 Mildred Avenue, Mattapan The purpose of this public …Continue Reading Boston: Route 203 Project Public Meeting Set
Freight Plan Public Open House Set posted on Jan 10
MassDOT’s Freight Plan is a strategic planning document that will define a short and long-term vision for the freight system in Massachusetts and identify solutions to current and future challenges to the freight system. The first Open House for the Massachusetts Freight Plan has been …Continue Reading Freight Plan Public Open House Set