“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”
In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.
Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.
Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.
MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.
Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.
MBTA Future: Focus40 Seeks Your Ideas posted on Dec 2
The Focus40 Street Team has been out at stops and stations around the system, collecting your ideas for the MBTA’s future. The Street Team is made up of MassDOT staff, community members, and partner organizations. We have already engaged with over 1,000 MBTA customers and …Continue Reading MBTA Future: Focus40 Seeks Your Ideas
MassDOT, MAPFRE Insurance Encourage Motorists to Prepare for Winter Driving posted on Dec 1
MassDOT and MAPFRE Insurance offer helpful tips to ensure that your vehicle is geared up for wintry road conditions: Bring your vehicle in for an inspection. Winter can involve some of the harshest conditions for your vehicle to endure, so have your vehicle checked by …Continue Reading MassDOT, MAPFRE Insurance Encourage Motorists to Prepare for Winter Driving
RMV, AAA Announce New Service Location in Fairhaven posted on Nov 30
The Massachusetts Department of Transportation Registry of Motor Vehicles (RMV), in partnership with AAA Northeast (AAA), announced today that the Fairhaven AAA Branch, located at 32 Fairhaven Commons Way, now offers select RMV license and registration services to AAA members. With the addition of Fairhaven, …Continue Reading RMV, AAA Announce New Service Location in Fairhaven