Post Content

One Voice New Telephone Numbers, November 2012
MassDOT today announced a new telephone number to provide customers easy, direct access to statewide transportation information as part of its internal OneVoice transition.

“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”

In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.

Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.

Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.

MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.

Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.

Written By:

Recent Posts

MassDOT Announces Quaboag Connector Van Service Pilot posted on Mar 28

MassDOT Announces Quaboag Connector Van Service Pilot

MassDOT announced today that a new “Quaboag Connector” van transportation service is available for residents in the Quaboag Valley region which includes the towns of Belchertown, Brookfield, Hardwick, Monson, Palmer, Ware, Warren and West Brookfield. The curb-to-curb service has begun as a 12-month pilot that   …Continue Reading MassDOT Announces Quaboag Connector Van Service Pilot

Aeronautics: Baker-Polito Administration Awards Funding to Minute Man Air Field posted on Mar 28

Aeronautics: Baker-Polito Administration Awards Funding to Minute Man Air Field

The Baker-Polito Administration’s Department of Transportation (MassDOT) has announced an award of $850,000 to Minute Man Air Field in Stow for a project to make necessary repairs and reconstruction improvements. MassDOT Aeronautics Administrator Jeffrey DeCarlo joined State Representative Kate Hogan, elected and local officials, municipal   …Continue Reading Aeronautics: Baker-Polito Administration Awards Funding to Minute Man Air Field

Worcester: Belmont Street Bridge Opens posted on Mar 23

Worcester: Belmont Street Bridge Opens

MassDOT has announced that the Belmont Street Bridge that carries Route 9 over Interstate 290 in Worcester is now open to its permanent configuration. The bridge now features two eastbound lanes toward Shrewsbury, two westbound lanes toward Lincoln Square and a newly-added, left-turn lane through   …Continue Reading Worcester: Belmont Street Bridge Opens