Post Content

One Voice New Telephone Numbers, November 2012
MassDOT today announced a new telephone number to provide customers easy, direct access to statewide transportation information as part of its internal OneVoice transition.

“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”

In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.

Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.

Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.

MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.

Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.

Written By:

Recent Posts

Governor Patrick Announces Knowledge Corridor Line Purchase posted on Aug 20

Governor Patrick Announces Knowledge Corridor Line Purchase

Governor Deval Patrick today announced an agreement in principle allowing the Commonwealth to purchase the Knowledge Corridor rail line between East Northfield and Springfield from Pan Am Southern, a joint venture of Pan Am and Norfolk Southern. The 49-mile segment of rail is currently undergoing   …Continue Reading Governor Patrick Announces Knowledge Corridor Line Purchase

Morton Street Bridge Opens Ahead of Schedule posted on Aug 19

Morton Street Bridge Opens Ahead of Schedule

MassDOT announced the successful opening of the new Morton Street Bridge in Mattapan more than a full day ahead of the already accelerated schedule. The original structurally deficient bridge carrying Morton Street over the MBTA commuter rail tracks closed on Friday, August 8 for final   …Continue Reading Morton Street Bridge Opens Ahead of Schedule

Berkley: Padelford Street Bridge Opens posted on Aug 18

Berkley: Padelford Street Bridge Opens

MassDOT’s Highway Division Administrator Frank DePaola today joined state and local officials in celebrating the opening of the new Padelford Street Bridge in Berkley.  The $5.65 million project used fast track “Design Build” rapid construction techniques to replace the bridge structure. The result: a limited   …Continue Reading Berkley: Padelford Street Bridge Opens