“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”
In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.
Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.
Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.
MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.
Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.
Danvers: Route 128/Route 62 Interchange Crash Reduction posted on Oct 21
MassDOT has announced that due to several recent improvements, there has been a sharp reduction in the number of traffic crashes at the interchange of Route 128 with Route 62 in Danvers. MassDOT worked collaboratively for several months with elected and local officials, the Danvers …Continue Reading Danvers: Route 128/Route 62 Interchange Crash Reduction
MBTA Forest Hills Bus Canopy Public Meeting Set posted on Oct 21
The Casey Arborway Project includes expansion of the Upper Busway at the MBTA’s lntermodal Forest Hills Station. A Public Meeting on the Forest Hills Bus Canopy Project has been scheduled as follows: Wednesday, November 2, 6:30 to 8:30 PM, The English High School, 144 McBride …Continue Reading MBTA Forest Hills Bus Canopy Public Meeting Set
All Electronic Tolling Information, Public Meeting posted on Oct 19
The new All Electronic Tolling program on I-90 and the Boston tunnels will “go live” on Friday night, October 28th. A final Toll Plaza Demolition Public Meeting is set for tonight: • Wednesday, October 19th – Brighton WGBH – Yawkey Theater, One Guest Street Plaza …Continue Reading All Electronic Tolling Information, Public Meeting