“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”
In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.
Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.
Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.
MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.
Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.
South Station Expansion: 1980s Renovation posted on Jan 31
The South Station Expansion project is about improving transportation service through more train tracks and redesigned platforms; upgraded switches, signals, and other infrastructure; and new passenger amenities. The proposed expansion will protect and prepare the station for future demand as other efforts have done over …Continue Reading South Station Expansion: 1980s Renovation
New Bedford-Fairhaven Bridge Public Meeting Set posted on Jan 29
MassDOT is conducting a study of the New Bedford-Fairhaven Bridge Corridor, a bridge that spans New Bedford Harbor. The swing bridge connecting the communities of New Bedford and Fairhaven is functionally obsolete, constrains marine traffic, and its opening results in extensive vehicle delays. This study …Continue Reading New Bedford-Fairhaven Bridge Public Meeting Set
Winter Storm Update: Travel Ban Lifted, MBTA Open posted on Jan 28
The statewide travel ban has been lifted as of midnight. Motorists, especially those in the City of Boston and Eastern counties, are asked to use caution as MassDOT crews continue to plow and clear state roadways and ramps. Parking bans are still in effect in …Continue Reading Winter Storm Update: Travel Ban Lifted, MBTA Open