“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”
In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.
Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.
Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.
MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.
Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.
MBTA Silver Line to Chelsea Approved posted on Sep 17
The MassDOT Board of Directors today approved a construction contract to extend the MBTA’s increasingly popular Silver Line from East Boston to Chelsea. A project funded entirely by Governor Deval Patrick’s 2013 Transportation Finance Plan, the Silver Line will be extended past the Seaport to …Continue Reading MBTA Silver Line to Chelsea Approved
2014 Moving Together Conference: Register Today! posted on Sep 17
MassDOT’s 2014 Moving Together Conference will bring together leaders working to advance healthy transportation. Are you part of the conversation that will determine the future of transportation in Massachusetts? Please join us and let your voice be heard. The conference is scheduled as follows: Thursday, …Continue Reading 2014 Moving Together Conference: Register Today!
MBTA: Commuter Ferry Evacuation Drill posted on Sep 17
MassDOT and the MBTA in July conducted a commuter ferry evacuation drill in Hingham, designed by MassDOT Emergency Management with numerous state and local partners. Check out the video showing the multi-agency response to a simulated on board fire situation.