“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”
In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.
Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.
Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.
MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.
Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.
MassDOT: Prioritizing Capital Projects Recommendations posted on Jul 2
MassDOT Secretary and CEO Stephanie Pollack today announced the publication of new recommendations for the evaluation and prioritization of proposed capital projects. The recommendations have been submitted to MassDOT by an independent Project Selection Advisory Council, which has worked for 18 months to develop a …Continue Reading MassDOT: Prioritizing Capital Projects Recommendations
MassDOT Secretary Pollack Launches Youth Pass Pilot Program posted on Jul 1
MassDOT Secretary & CEO Stephanie Pollack launched a year-long pilot program that will provide MBTA monthly passes to up to 1,500 youth between the ages of 12 and 21 in the cities of Boston, Somerville, Chelsea and Malden. At Roxbury’s Dudley Station, Secretary Pollack was …Continue Reading MassDOT Secretary Pollack Launches Youth Pass Pilot Program
July 4th Holiday Services Update posted on Jun 30
MassDOT encourages safe travel during the upcoming July 4 holiday weekend. Before you drive, check our live Traffic Cameras web page to view current conditions. Traffic is especially heavy at the I-84 interchange at Exit 9 in Sturbridge on the day before the holiday and …Continue Reading July 4th Holiday Services Update