“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”
In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.
Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.
Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.
MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.
Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.
Plan Ahead for Holiday Weekend Travel posted on Sep 1
MassDOT encourages motorists to plan ahead for safe travel during the upcoming Labor Day holiday weekend. Heaviest Labor Day traffic on I-90 is expected Thursday and Friday westbound and Monday afternoon-evening eastbound. Based on the number of toll transactions on the Turnpike from Weston to …Continue Reading Plan Ahead for Holiday Weekend Travel
Safe Streets Smart Trips High School Video Contest Reminder! posted on Aug 31
Calling All Massachusetts High School Students! MassDOT announces the second annual Safe Streets Smart Trips Statewide High School Video Contest. The contest serves as an initiative within the Massachusetts Strategic Highway Safety Plan (SHSP) to promote safe walking, bicycling, and driving behaviors within the Commonwealth. …Continue Reading Safe Streets Smart Trips High School Video Contest Reminder!
Concord: New MBTA Commuter Rail Bridge to Roll into Place This Weekend posted on Aug 28
As part of the ongoing rehabilitation of the Fitchburg Commuter Rail Line, the MBTA is replacing the old railroad bridge over Route 62/Main Street in Concord with a new bridge to be rolled into place Saturday, August 29. The current bridge has low clearance and …Continue Reading Concord: New MBTA Commuter Rail Bridge to Roll into Place This Weekend