Post Content

One Voice New Telephone Numbers, November 2012
MassDOT today announced a new telephone number to provide customers easy, direct access to statewide transportation information as part of its internal OneVoice transition.

“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”

In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.

Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.

Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.

MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.

Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.

Written By:

Recent Posts

Commonwealth Avenue Bridge Replacement Project Impacts: July 26 through August 11 posted on Apr 23

Commonwealth Avenue Bridge Replacement Project Impacts: July 26 through August 11

MassDOT today announced that it will conduct intensive construction operations to replace the westbound side of the Commonwealth Avenue Bridge over 15 ½ days from Thursday, July 26 through Saturday, August 11, as part of the ongoing $110 million bridge placement project. These types of construction operations   …Continue Reading Commonwealth Avenue Bridge Replacement Project Impacts: July 26 through August 11

MassDOT: Second Annual Holyoke-South Hadley Connecticut River Roll and Stroll posted on Apr 23

MassDOT: Second Annual Holyoke-South Hadley Connecticut River Roll and Stroll

MassDOT is pleased to announce that the second annual Connecticut River Roll and Stroll Street Festival will take place on Sunday, May 6, 2018 marking the official kickoff of MassDOT-sponsored outdoor events this season aimed at promoting healthy transportation. The Connecticut River Roll and Stroll   …Continue Reading MassDOT: Second Annual Holyoke-South Hadley Connecticut River Roll and Stroll

MassDOT: Tobin Bridge Project Updated Impacts posted on Apr 20

MassDOT: Tobin Bridge Project Updated Impacts

MassDOT has announced an updated schedule for traffic impacts for the Tobin Bridge Repair project. The sequence of work and corresponding impacts have been updated to better accommodate and optimize travel throughout the region as MassDOT is carrying out several major infrastructure projects this construction   …Continue Reading MassDOT: Tobin Bridge Project Updated Impacts