“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”
In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.
Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.
Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.
MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.
Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.
MassDOT Secretary Announces MBTA Leadership Team posted on Jul 30
Today, MassDOT Secretary Stephanie Pollack announced Brian Shortsleeve will serve as the Chief Administrator for the MBTA, working alongside the newly appointed Fiscal and Management Control Board (FMCB), interim General Manager Frank DePaola, who will continue in his current role focusing solely on operations and …Continue Reading MassDOT Secretary Announces MBTA Leadership Team
MBTA Orange Line Service Alert: Suspension of Weekend Service August 1-2 posted on Jul 29
The MBTA has scheduled necessary track maintenance activities on the Orange Line for this weekend, Saturday, August 1st and Sunday, August 2nd. Weekend service will be suspended between Forest Hills and Ruggles Stations. During the suspension of service, work crews will remove and replace rail …Continue Reading MBTA Orange Line Service Alert: Suspension of Weekend Service August 1-2
Longfellow Bridge: August Closures Update posted on Jul 29
The Longfellow Bridge Rehabilitation Project moves forward with demolition work that will require bridge closures. MassDOT’s contractor, White-Skanska-Consigli JV (WSC), will periodically close the Longfellow Bridge to all vehicular traffic beginning on Saturday, August 1 through Friday, August 21. The closures are necessary to safely …Continue Reading Longfellow Bridge: August Closures Update