Post Content

One Voice New Telephone Numbers, November 2012
MassDOT today announced a new telephone number to provide customers easy, direct access to statewide transportation information as part of its internal OneVoice transition.

“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”

In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.

Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.

Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.

MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.

Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.

Written By:

Recent Posts

Sumner Tunnel Traffic Adjustments posted on May 24

Sumner Tunnel Traffic Adjustments

MassDOT has announced that beginning on Thursday morning, May 25, it will be implementing the following adjustments to the traffic pattern in the area of the entrance of the Sumner Tunnel in order to improve traffic flow as construction activities continue for the ongoing toll   …Continue Reading Sumner Tunnel Traffic Adjustments

MassDOT: Plan Ahead for Memorial Day Travel posted on May 24

MassDOT: Plan Ahead for Memorial Day Travel

MassDOT advises Memorial Day holiday travelers to plan ahead, utilize MassDOT’s many travel “real time” tools and use public transportation if possible to travel between destinations. “We know from past years that travelers can expect heavy traffic volumes during Memorial Day weekend and should accordingly   …Continue Reading MassDOT: Plan Ahead for Memorial Day Travel

MBTA Green Line Extension: Final Request for Proposal for Design-Build Contract posted on May 23

MBTA Green Line Extension: Final Request for Proposal for Design-Build Contract

The MBTA Green Line Extension (GLX) Project Team has released the Final Request for Proposal (RFP) for the GLX Design Build (DB) contract to the three shortlisted DB teams that were identified in February of this year. The Final RFP includes an Affordability Limit of   …Continue Reading MBTA Green Line Extension: Final Request for Proposal for Design-Build Contract