“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”
In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.
Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.
Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.
MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.
Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.
MassDOT Launches Two Improved Traffic Websites posted on Jul 1
MassDOT today announced the relaunch of two improved live traffic websites to provide motorists with better access to real-time traffic information, including access to more than 350 live streaming traffic cameras across the Commonwealth. The enhancements are part of MassDOT’s effort to provide drivers with information …Continue Reading MassDOT Launches Two Improved Traffic Websites
Fall River Milestone: New Route 79 Southbound Roadway Open posted on Jul 1
MassDOT contractors in Fall River have reached another milestone with the opening of the new Route 79 southbound roadway. The temporary off-ramp from Route 79 South to South Davol Street has been closed. Southbound traffic from Davol Street will continue to use South Davol Street …Continue Reading Fall River Milestone: New Route 79 Southbound Roadway Open
Plan Ahead for July 4 Travel posted on Jun 29
MassDOT encourages the public to travel safely on the 4th of July holiday weekend, drive during lower volume times on major roadways, and use public transportation where possible. MassDOT suspends all construction work on major arterial roadways from 12 p.m., Friday, July 1, through the …Continue Reading Plan Ahead for July 4 Travel