“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”
In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.
Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.
Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.
MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.
Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.
MassDOT: Federal Emergency Management Agency Reimbursements posted on Feb 18
MassDOT has succeeded in recovering more than $21 million dollars from the Federal Emergency Management Agency (FEMA) in 2016 for past disaster events. These are reimbursements for MassDOT operations and logistics during past federal government disaster declarations and the reimbursements have been deposited into the …Continue Reading MassDOT: Federal Emergency Management Agency Reimbursements
MassDOT to Expand Pothole Tracking Program posted on Feb 17
MassDOT has announced that it is in the process of expanding its new, innovative pothole information program which was piloted in areas of Central and Western Massachusetts over the past year and includes an online MassDOT Potholes Dashboard that provides data to the public. This …Continue Reading MassDOT to Expand Pothole Tracking Program
Baker-Polito Administration Announces First Municipal Small Bridge Program Awards posted on Feb 16
Lieutenant Governor Karyn Polito, municipal leaders, and MassDOT officials today announced the first two awards through the Baker-Polito Administration’s Municipal Small Bridge Program. A ceremony was held in Lenox to award a total of $750,000 to the towns of Washington and Blandford for small bridge …Continue Reading Baker-Polito Administration Announces First Municipal Small Bridge Program Awards