“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”
In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.
Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.
Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.
MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.
Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.
MBTA: Weekend Service on 3 Commuter Rail Lines Begins December 27 posted on Dec 19
The restoration of weekend Commuter Rail service on three lines will begin next Saturday, December 27. The Kingston/Plymouth and Greenbush lines will see the return of Saturday and Sunday service and the Needham Line will resume Saturday service after a two year absence. “MassDOT is …Continue Reading MBTA: Weekend Service on 3 Commuter Rail Lines Begins December 27
Fairhaven Bike Train Program Recognized posted on Dec 18
The Town of Fairhaven was recognized alongside the Massachusetts Safe Routes to School (SRTS) Program by Cape Cod’s NPR station, WCAI, for their bike train program. A bike train is a fun way for elementary and middle school students to get to school while being …Continue Reading Fairhaven Bike Train Program Recognized
South Station Expansion: DEIR Comment Period Through December 24 posted on Dec 17
Posted by: Matthew Ciborowski, South Station Project Manager, MassDOT Office of Transportation Planning I was pleased to meet with more than 60 people who participated in an Open House and Hearing on the Draft Environmental Impact Report (DEIR) for the South Station Expansion project on …Continue Reading South Station Expansion: DEIR Comment Period Through December 24