“We are speaking with one voice throughout MassDOT,” said MassDOT Secretary and CEO Richard A. Davey. “It’s a voice that is focused on the customer. Maybe you don’t know your highway district, nearest airport, bus route or what time the local RMV opens on Thursdays. Today, we are telling our customers all that information is just one call away, 857-DOT-INFO.”
In 2009, Transportation Reform integrated stand alone agencies including the Turnpike Authority and MassHighway. Today, MassDOT is comprised of four divisions: the Highway Division, Registry of Motor Vehicles Division, Rail and Transit Division and the Aeronautics Division.
Reform has allowed MassDOT to consolidate functions and see cost savings. The OneVoice telephone transition will result in phone bill and maintenance savings of approximately $422,000 each year.
Registry of Motor Vehicles customers may be familiar with 857-DOT, as the call center transitioned to 857-DOT-8000 earlier this year. For MBTA customers, this new line complements the existing customer service line, 617-222-3200, which remains active.
MassDOT is maximizing existing resources to acquaint the public with 857-DOT-INFO. Customers will notice ads on the MBTA system and on the Highway Division’s digital billboard PSA program and inside our RMV offices.
Employees with the new area code and exchange include those working at the State Transportation Building, the Registry of Motor Vehicles Headquarters in Quincy and its Boston branch, as well as MassDOT Highway District 6.
MassDOT RMV AAA Partnership: Hadley posted on May 28
Today, Governor Charlie Baker joined MassDOT Registrar of Motor Vehicles Erin Deveney and executives from AAA Northeast (AAA NE) in Hadley to announce the latest AAA Registry Services location to begin providing RMV license and registration renewal services to members. “Today marks the doubling of …Continue Reading MassDOT RMV AAA Partnership: Hadley
Secretary Pollack Welcomes July COMTO National Meeting to Boston posted on May 27
MassDOT Secretary & CEO Stephanie Pollack is pleased to welcome the Conference Of Minority Transportation Officials (COMTO) 44th National Meeting & Training Conference to Boston, July 11–14, 2015. Secretary Pollack joins Boston Mayor Martin J. Walsh as Honorary Chairs of the Conference. In addition to …Continue Reading Secretary Pollack Welcomes July COMTO National Meeting to Boston
Fall River Route 79 Project: Ramp Closures May 28 posted on May 26
MassDOT will close the on-ramps to I-195 east and westbound from Route 79/138 and Broadway northbound, and from Central Street at Durfee Street/Milliken Boulevard on Thursday, May 28. The closures are necessary to demolish and reconstruct the last two elevated bridges as part of the …Continue Reading Fall River Route 79 Project: Ramp Closures May 28