As part of MassDOT's focus on customer service, MassDOT on Twitter in less than 18 months has gained more than 3,000 followers, checking our Tweets for information about MassDOT initiatives, public meetings, traffic alerts, and more.
Secretary Jeff Mullan uses Twitter personally to provide pictures such as Governor Patrick's visit to Abington, left, and updates as he travels the Commonwealth meeting with state and local leaders and checking on the status of transportation projects ongoing in every corner of the state.
In addition to the success of MassDOT's social media efforts, we are piloting innovative uses of new communication tools in other parts of the organization. The MBTA General Manager recently joined twitter and in less than two months has gained more than 600 followers. Follow him at @mbtagm. The MBTA also launched its first YouTube video on the new pay-by-phone parking solutions launched at commuter rail parking lots. If you have any ideas for other "behind the scenes" MBTA videos you want to see, let us know in the comments.
The award-winning MassDOT Developers initiative has more than 900 followers on twitter in addition to more than 250 members of its google groups. In addition to their social media efforts, the initiative has
taken an innovative civic engagement approach with MassDOT's first ever "Developers Conference" last year and many regular developers events.
Worcester: Belmont Street Bridge Opens posted on Mar 23
MassDOT has announced that the Belmont Street Bridge that carries Route 9 over Interstate 290 in Worcester is now open to its permanent configuration. The bridge now features two eastbound lanes toward Shrewsbury, two westbound lanes toward Lincoln Square and a newly-added, left-turn lane through …Continue Reading Worcester: Belmont Street Bridge Opens
Highway Assistance Patrol Program: MAPFRE Sponsorship Extension posted on Mar 23
MassDOT is pleased to announce an agreement to extend MAPFRE Insurance’s sponsorship of the Highway Assistance Patrol program (HAP) through March 2018. This extension marks the 15th year of partnership between MassDOT and MAPFRE in providing excellent customer service and safe, quick clearance on the …Continue Reading Highway Assistance Patrol Program: MAPFRE Sponsorship Extension
South Coast Rail: Notice of Project Change posted on Mar 22
The Baker-Polito Administration’s Department of Transportation (MassDOT) has filed a Notice of Project Change (NPC) for the South Coast Rail (SCR) Project with the Massachusetts Environmental Policy Act (MEPA) Office on March 15, 2017. The Notice advances South Coast Rail as a phased project that …Continue Reading South Coast Rail: Notice of Project Change